Goodbye/Bon Voyage to Air Canada
#76
Original Poster
Join Date: Jul 2013
Location: FL
Programs: DL, UA, AA, AS, Hilton, Marriott, Avis
Posts: 37
Air Canada Customer Service
You can make a request for Air Canada to reimburse your expenses due to the delay of your luggage. Last year I had a bag delayed due to a tight connection and I also had to buy clothes to attend a conference (and toiletries). Air Canada was quite punctual in sending me a cheque shortly after I submitted the form and the receipts.
#77
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
You don't need leverage, you just need to fill out a form and attach a receipt for the clothes you bought. You need not fly AC again if you wish. They sent me a cheque - not a promo code or a future credit - it was actual money.
#78
Join Date: Jan 2013
Location: YEG
Programs: ACSEMM, WY Gold
Posts: 184
Hate to disappoint you, but unless my executor defies my wishes and flies my casket back to Canada for burial on AC, I won't be reporting on any new misadventures for whatever remains of my life.
"Fool me once, shame on you! Fool me twice, shame on me! Fool me dozens of time, well... I must be an Air Canada frequent flyer!"
"Fool me once, shame on you! Fool me twice, shame on me! Fool me dozens of time, well... I must be an Air Canada frequent flyer!"
#79
Original Poster
Join Date: Jul 2013
Location: FL
Programs: DL, UA, AA, AS, Hilton, Marriott, Avis
Posts: 37
Thanks, but my distaste is at the point where I view any further interaction with them to be more vexatious, than the cost of a couple of shirts and a pair of trousers.
#80
Original Poster
Join Date: Jul 2013
Location: FL
Programs: DL, UA, AA, AS, Hilton, Marriott, Avis
Posts: 37
OP
The error was that OP did not properly check it in as AC's rules require. The maximum longest dimension is 21.5" (x9x15.5). Whether the bag fits in a particular bin is wholly irrelevant. Perhaps had the bag carried an automated rather than manual tag resulting from the FA having to enforce the rules, it would not have been delayed.
OP will have to look far and wide for a US carrier which permits a 24" bag.
OP will have to look far and wide for a US carrier which permits a 24" bag.
#81
Original Poster
Join Date: Jul 2013
Location: FL
Programs: DL, UA, AA, AS, Hilton, Marriott, Avis
Posts: 37
Flying Turkeys
Herb will forever be remembered, not only for his sartorial splendour, but also for his "flying turkey" promotion, which is an apt metaphor for Canada's flag carrier.
#82
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
The credo of many contributors here.
#83
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
#84
Suspended
Join Date: May 2018
Location: ord
Programs: UA 1k SPG Platinum
Posts: 365
AC mainline has already largely replaced their 767s with new 789s. Widebody orders: they have received 27 Dreamliners and have a pair still to come. The used A333s you mention are also designed in part to replace the 767 fleet.
As per the image below (from this AC presentation: https://www.aircanada.com/content/da...018_MDA_q3.pdf), the last six remaining 767s will no longer sport the toothpaste scheme after this year (and will not be transferred to Rouge).
AC Rouge on the other hand, will retain their 25 767s for a few more years yet. I'm not aware of any meaningful or developed plan to replace them, but given their amortized cost, reasonable operating costs in current fuel prices and the investment they've sunk into them (winglets etc), we can expect to cram our half-inch-too-big roll-aboards sideways for a few more trips to come.
As per the image below (from this AC presentation: https://www.aircanada.com/content/da...018_MDA_q3.pdf), the last six remaining 767s will no longer sport the toothpaste scheme after this year (and will not be transferred to Rouge).
AC Rouge on the other hand, will retain their 25 767s for a few more years yet. I'm not aware of any meaningful or developed plan to replace them, but given their amortized cost, reasonable operating costs in current fuel prices and the investment they've sunk into them (winglets etc), we can expect to cram our half-inch-too-big roll-aboards sideways for a few more trips to come.
#85
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
Originally Posted by mellon
West Jet will have 6? 767s that AC could also buy lease, but I assume they have newer bins than the 767s AC is flying?
#86
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,220
Yeah, yeah. We know. It's never, ever Air Canada's fault.
#87
Suspended
Join Date: Aug 2018
Posts: 669
Where did I say AC? That info about lost bags came from a LH airline manager at a FF club nearing. The question I have is why you have so much to say about AC without flying them. ???
I only pointed out YVR, because if you actual flown out of your home city airport, you would know this yourself.. BTW, YVR had baggage problems again today.
Last edited by 5mm; Feb 10, 2019 at 11:37 pm
#88
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,220
Then again some people just look good no matter whst they wear.
#89
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,160
This says alot right there.
I have seen passengers clueless to whether the bin will close with their bag sticking out. (hint: test closing the bin while you still have time to move or put it sideways)
Likewise, I have also seen passengers stick their bag halfway in a WAY too-small bin and take their seat. Typically shrugging their shoulders and figuring it will be the FA's problem.
Of course neither type of passenger in the above examples call the FA prior to boarding being complete.
I have seen passengers clueless to whether the bin will close with their bag sticking out. (hint: test closing the bin while you still have time to move or put it sideways)
Likewise, I have also seen passengers stick their bag halfway in a WAY too-small bin and take their seat. Typically shrugging their shoulders and figuring it will be the FA's problem.
Of course neither type of passenger in the above examples call the FA prior to boarding being complete.
Last edited by expert7700; Feb 11, 2019 at 12:10 am
#90
Join Date: Dec 2014
Location: YVR
Programs: Bottom feeder Star Gold
Posts: 2,652
I can relate to this, which may explain my defence of another member: despite gracing AC's cabins much less than I used to, I was a long-time Elite member, having come to them grudgingly from CP. I do fly them a few times per year on my regular biweekly domestic commutes, but never long haul, and I credit to another program. So why do I bother commenting? My reason is that it's because I've seen and done much of this before. I can see improvements AC has made, and I can critique that same old crap they've pulled for
I have largely said bon voyage to Air Canada, but unlike the OP, am not in a location where I can cut ties with them completely.