Eupgrades: Unable to process
Jan 19, 2019, 7:16 pm
#1
Original Poster
Join Date: Apr 2004
Location: YVR
Posts: 264
Eupgrades: Unable to process
The last few days I’ve been getting an error when trying to pull up a reservation on the eupgrade site.
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
Jan 19, 2019, 7:18 pm
#2
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
The last few days I’ve been getting an error when trying to pull up a reservation on the eupgrade site.
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
Jan 19, 2019, 7:56 pm
#3
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
The last few days I’ve been getting an error when trying to pull up a reservation on the eupgrade site.
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
I have logged in, but when I enter the booking reference and last name and click “retrieve booking” I get the error:
“We are temporarily unable to process your request. Please try again later.”
Anyone else?
Jan 20, 2019, 1:00 am
#6
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
On one occasion they made a manual error to my great benefit so I didn’t complain!
Jan 21, 2019, 7:20 pm
#7
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
Same thing just happened to me. I tried to eupgrade my flight this saturday using the website , but kept getting " temporarily unable to process your request" . So I called the 50k number on the back of my card. was on hold for 30 mins until call was answered but agent couldn't upgrade me either, ( web error she said) so she needed to put me on hold to ask the " help desk ?" .
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
Last edited by piperdown; Feb 2, 2019 at 8:46 am
Jan 22, 2019, 6:14 am
#8
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Same thing just happened to me. I tried to eupgrade my flight this saturday from YYZ to LHR on AC848 using the website , but kept getting " temporarily unable to process your request" . So I called the 50k number on the back of my card. was on hold for 30 mins until call was answered but agent couldn't upgrade me either, ( web error she said) so she needed to put me on hold to ask the " help desk ?" .
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
Jan 22, 2019, 6:19 am
#9
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Same thing just happened to me. I tried to eupgrade my flight this saturday from YYZ to LHR on AC848 using the website , but kept getting " temporarily unable to process your request" . So I called the 50k number on the back of my card. was on hold for 30 mins until call was answered but agent couldn't upgrade me either, ( web error she said) so she needed to put me on hold to ask the " help desk ?" .
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
another 30 mins on hold and she tells me that they put me on standby. I asked for a confirmation by email, and she told me not to worry, I was on standby. ( I have to also say the agent didn't seem friendly, in fact, rather abrupt when I asked questions) This doesn't leave me with a "warm and fuzzy". Is there anyway to confirm I am on the standby list for upgrade aside from waiting for the list 24 hours before flight ?
What was your base fare category? (Standard, Flex, Comfort, etc.) And which fare class letter?
Also, are you trying to upgrade to Business or PE?
The flight is showing J9 C9 D9 Z0 P0 R0 O6 E6 N4 so if you are trying to upgrade to business class then you being on the upgrade waitlist for business class would be correct, assuming that the agent meant business class when they said "standby list".
Jan 22, 2019, 7:56 am
#10
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
my base fare is FLEX "Q" with a 014 ticket. Yes, I am trying to eupgrade to business. The agent told me it was 21 eupgrade credits plus $500 ( and took my CC info)
I dont have an issue with the amount of credits as I have about 40 that will expire on Feb 28 !
I dont have an issue with the amount of credits as I have about 40 that will expire on Feb 28 !
Jan 22, 2019, 8:05 am
#11
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
If you can't view this in your eUpgrade account page, then you can simply look at the booking on the ac.com website. When you are on the upgrade waitlist, your itinerary page will typically show two of the same flight that you are trying to upgrade (you can think of the duplicate line as kind of a placeholder, if you will).
Jan 22, 2019, 11:40 am
#12
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
I have no idea what is happening...
on the AC website, I now get this error "We're not able to display your booking online. Please contact Air Canada ReservationsOpens in a new window for assistance."
also, when I use the AC app on my phone i get a message saying " the booking has been cancelled!!! "
on the AC website, I now get this error "We're not able to display your booking online. Please contact Air Canada ReservationsOpens in a new window for assistance."
also, when I use the AC app on my phone i get a message saying " the booking has been cancelled!!! "
Jan 22, 2019, 2:20 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I have no idea what is happening...
on the AC website, I now get this error "We're not able to display your booking online. Please contact Air Canada ReservationsOpens in a new window for assistance."
also, when I use the AC app on my phone i get a message saying " the booking has been cancelled!!! "
on the AC website, I now get this error "We're not able to display your booking online. Please contact Air Canada ReservationsOpens in a new window for assistance."
also, when I use the AC app on my phone i get a message saying " the booking has been cancelled!!! "
Jan 22, 2019, 2:33 pm
#14
Join Date: Feb 2013
Location: Ottawa, Ontario
Programs: Marriott Bonvoy - Ambassador, Air Canada Aeroplan - Super Elite
Posts: 81
the ticket was booked via HRG that does government travel.
but, I can assure you that I did not, nor did my admin staff cancel this booking.
could AC have changed the booking REF ? I haven't received any email notification.
but, I can assure you that I did not, nor did my admin staff cancel this booking.
could AC have changed the booking REF ? I haven't received any email notification.
Jan 22, 2019, 2:37 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804