AE I goes to Y due to IRROPs

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Jan 5, 2019, 8:53 pm

#76

canadiancow

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I don't really see why there's a reason to complain to anyone other than LX here.

Jan 5, 2019, 9:54 pm

#77

jc94

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Quote:

Originally Posted by canadiancow

I don't really see why there's a reason to complain to anyone other than LX here.

I tend to agree. Swiss screwed me in ZRH, massively. They failed to get me to my end destination on time, 3h late is €300 off the bat unless they claim exceptional circumstances. Which is not snow in ZRH when others got out.

For the rest of the issues, I want significantly more.
The downgrade, again if Swiss had me in on time, wouldn’t have happened. And me taking that saved LX a ton of money on a hotel AND the fact that I’d be going for €600.

I would settle for €600 and my points back. Or a LX J flight ZRH YUL YYZ next January to see if they can do better. Perhaps not realistic.

And while I can't do the cow justice here... my somewhat redacted passes.

Jan 5, 2019, 10:52 pm

#78

expert7700

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Quote:

Originally Posted by jc94

BOOM

they put you on a flight due 3h01m after your original paid arrival, and the final carrier delivered you there a few min later. Perfect, as LX has no way to pass the blame now.

Jan 6, 2019, 1:24 am

#79

canadiancow

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And it looks like you were rebooked into full J, so I'd take a look at crediting that somewhere.

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Jan 6, 2019, 5:00 am

#80

jc94

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Quote:

Originally Posted by expert7700

they put you on a flight due 3h01m after your original paid arrival, and the final carrier delivered you there a few min later. Perfect, as LX has no way to pass the blame now.

Some airlines might try and claim extraordinary circumstances. But I do intend to pursue this for at least the €300 and if the initial letter fails there are other options. Reasonable airlines, mainly EU ones should be okay - so optimistic me thinks.

Jan 6, 2019, 11:23 am

#81

JasYHZ

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Quote:

Originally Posted by bawm

But you are not flying AC to YUL. You will have to pick up your bag and drop it off after customs, I am sure of it.

Good luck!
bawm

This is correct - in November I flew MUC-YUL on LH and then YUL-YHZ on AC and had to drop my bags off myself at the connections belt after coming out of customs...

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Jan 6, 2019, 11:40 am

#82

jc94

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Quote:

Originally Posted by JasYHZ

This is correct - in November I flew MUC-YUL on LH and then YUL-YHZ on AC and had to drop my bags off myself at the connections belt after coming out of customs...

Yes, Customs was interesting actually, when I did immigration the guy asked for my BP and I said sure but it’s invalid as I missed it. He sent to the the AC desk before immigration to see if they had a new one (they didn’t). The AC guy wasn’t happy, possibly because he had spent 5 mins before me telling someone else the same thing 20 times and she wouldn’t believe him (causing a delay). So he walked back with me to tell immigration to stop sending people to him! I’m sure you can imagine how well they took that.

Luckily baggage claim at YUL didn’t take an hour like at YYZ. Got bags and finally found the AC desk after customs to get new BPs and drop them. Which is when I posted, given the 7:02 time stamp that was actually 30-40 mins after we landed at 6:22 (wheels down). LX has arrival at 6:23. I was walking out the plane at 6:31 fwiw. I was going at significant speed, other than a several minute delay at immigration I had every single machine to choose from at connections and two people helping.

Honestly I don’t see how AC to AC flights avoid this pick up and recheck. I was continually told everyone picks up their bags. Arriving airline didn’t seem to make a difference.

Jan 6, 2019, 11:44 am

#83

canadiancow

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Quote:

Originally Posted by jc94

CBSA wouldn't let me through the OSS door without a valid BP for the future (but same day). I had to go to the AC desk and get a SBY BP for the flight I wanted to catch. But that was a very simple "Hi I'm on standby for 123 can you please print me a boarding pass for that?" "Sure here you go".

Jan 6, 2019, 12:07 pm

#84

PointWeasel

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Quote:

Originally Posted by jc94

Honestly I don’t see how AC to AC flights avoid this pick up and recheck. I was continually told everyone picks up their bags. Arriving airline didn’t seem to make a difference.

Its been like this for many months now in YYZ.

EU, UK and Switzerland arrivals and the signage is very clear in both airports.

Not sure why YUL doesn't yet.

Jan 6, 2019, 12:23 pm

#85

jc94

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Quote:

Originally Posted by canadiancow

At this time all I had was a psf from LX about being in the 5:30am. I guess I could have had AC print it but he demanded we both go speak to immigration.

Quote:

Originally Posted by PointWeasel

Its been like this for many months now in YYZ.

EU, UK and Switzerland arrivals and the signage is very clear in both airports.

Not sure why YUL doesn't yet.

Agreed, I’ve seen these signs at YYZ myself. I am much more familiar with many areas of YYZ of course.

Of course the amusing part is that the UK is currently in the EU

Jan 8, 2019, 4:26 pm

#86

jc94

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Does anyone know a source / official listing that the operating carrier is responsible for AE bookings on day of / within 24h of departure?

I can’t see this on AEs amazing website. And while I’m sure it’s contained here on FT, I was wondering if it’s officially documented somewhere

thanks

Jan 8, 2019, 4:31 pm

#87

yyznomad

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Quote:

Originally Posted by jc94

thanks

Would similar wording but using generic "TA" or "OTA" work?

Jan 8, 2019, 8:51 pm

#88

global happy traveller

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Try AC Travel Agent policy manuals. Believe I posted a link earlier up or in a nearby thread.

Jan 9, 2019, 6:03 am

#89

jc94

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Quote:

Originally Posted by yyznomad

Would similar wording but using generic "TA" or "OTA" work?

Yup, I guess same principle.

Quote:

Originally Posted by global happy traveller

Try AC Travel Agent policy manuals. Believe I posted a link earlier up or in a nearby thread.

Found this thread/post: https://www.flyertalk.com/forum/30593458-post17.html ? Not sure that would apply to an AE ticket under (supposed) LX control.
Mind you, I can simply focus on the fact that LX rebooked me without sufficient notice, or asking, on an impossible flight in the first instance

Oh and that first AC rebooking? It was in J.