Question: Booked using points and can't E-Upgrade
Jan 4, 2019, 9:40 pm
#1
Original Poster
Join Date: Jan 2019
Programs: Aeroplan
Posts: 2
Booked using points and can't E-Upgrade
Well after years of collecting I decided to use my points to book a couple of trips. First trip is from Kelowna to Phoenix through Vancouver. Having 55 e-upgrade credits I phone and check when I can e-upgrade. I am told 10 days since I am a 75K member. After numerous attempts on line and phoning I am finally told I can't e-upgrade a flight that I used points to book. If you ask me this is ........ - I spent thousands of dollars to earn the points and the status and now am told I can't use me e-upgrades because I used points to book a flight - ....
Anyone else experience this ? Anyway to get around it ?
I have another trip booking to Puerto Vallarta that I was hoping to use the rest of my e-upgrade to move up to business class for myself and the wife but thinking I am going to get the same run around.
Anyone else experience this ? Anyway to get around it ?
I have another trip booking to Puerto Vallarta that I was hoping to use the rest of my e-upgrade to move up to business class for myself and the wife but thinking I am going to get the same run around.
Jan 4, 2019, 9:50 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,628
You can reference this page:
https://www.aircanada.com/ca/en/aco/...ade-offer.html
"For a limited time, take advantage of our exclusive eUpgrade promotion^ on eligible comfort and Flex fares, which includes the waiver of Add-ons for Flex fares. Plus, don’t miss the opportunity to request an upgrade from Standard (previously Tango) fares as well as Aeroplan Fixed Mileage Flight Rewards™. These limited-time offers are valid for eUpgrade requests made between September 20, 2018 and January 10, 2019, for travel within Canada and between Canada and the U.S."
Problem is if you then go to the booking window page:
https://www.aircanada.com/ca/en/aco/...ng-window.html
It says you can only request your upgrade for flights in Canada/US at check-in.
Bottom line - if travel is before the 10th, you can do it at check-in. If after the 10th, you'll need to hope they renew this "limited time offer" which has been renewed regularly.
This is Assuming you booked fixed mileage and not "market" rewards.
Since Puerto Vallarta isn't in Canada and the US you will probably be out of luck for that unless they modify the rules.
https://www.aircanada.com/ca/en/aco/...ade-offer.html
"For a limited time, take advantage of our exclusive eUpgrade promotion^ on eligible comfort and Flex fares, which includes the waiver of Add-ons for Flex fares. Plus, don’t miss the opportunity to request an upgrade from Standard (previously Tango) fares as well as Aeroplan Fixed Mileage Flight Rewards™. These limited-time offers are valid for eUpgrade requests made between September 20, 2018 and January 10, 2019, for travel within Canada and between Canada and the U.S."
Problem is if you then go to the booking window page:
https://www.aircanada.com/ca/en/aco/...ng-window.html
It says you can only request your upgrade for flights in Canada/US at check-in.
Bottom line - if travel is before the 10th, you can do it at check-in. If after the 10th, you'll need to hope they renew this "limited time offer" which has been renewed regularly.
This is Assuming you booked fixed mileage and not "market" rewards.
Since Puerto Vallarta isn't in Canada and the US you will probably be out of luck for that unless they modify the rules.
Last edited by The Lev; Jan 4, 2019 at 10:00 pm
Jan 5, 2019, 12:28 am
#5
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Jan 5, 2019, 8:03 am
#6
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
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To MRDS650- welcome to FT!
Usually e-upgrades cannot be used for Aeroplan redemptions.
Under the current promotion, for limited destinations they can be used to request an upgrade ( NOT guaranteed) at checkin.
If you want business class on an AE redemption, you must book it - if available - from the outset.
Usually e-upgrades cannot be used for Aeroplan redemptions.
Under the current promotion, for limited destinations they can be used to request an upgrade ( NOT guaranteed) at checkin.
If you want business class on an AE redemption, you must book it - if available - from the outset.
Jan 5, 2019, 7:13 pm
#7
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Offer Extended until September 30, 2019: eUpgrade from a Tango fare or an Aeroplan Fixed Mileage Flight Reward
Jan 5, 2019, 11:00 pm
#9
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Jan 5, 2019, 11:07 pm
#10
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Jan 5, 2019, 11:08 pm
#11
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Jan 5, 2019, 11:59 pm
#12
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I realize that, but the word “offered” combined with lack of mention of need for upgrade credits confused me. The distance/credit/co-pay levels are published, and there are revenue fares that have co-pays too, so the IMHO the price “offered” at OLCI typically wouldn’t be a surprise. LMU’s, however, could be much cheaper than usual on a flight during a period of low business travel.