Name Change on Cancelled Booking

Old Jan 4, 2019, 12:37 am
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Name Change on Cancelled Booking

So here's my situation. I booked a ticket on points for my brother to go see his partner in hospital; naturally it was a last minute booking for him to fly out the next day. Within a couple hours of making the booking, circumstances changed and the flight was no longer needed, so I cancelled it and now the mileage on that ticket has a year to be used; I've done this before and paid the change fee without incident. However, does it have to be him that will use it? He was last on a plane in around 1999 so he doesn't really travel, whereas I could use the ticket within the year easily. I know "name changes are not permitted", but does this only apply to an active confirmed ticket or the whole thing in this case? I tried searching the forum and couldn't find any leads. Thanks in advance.
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Old Jan 4, 2019, 1:08 am
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Can't do a name change. I tried once.

You can pay a change fee to move it a few months out, then pay the refund fee to get the points back.
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Old Jan 4, 2019, 6:07 am
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Does the 24 hour free cancellation not apply to Aeroplan bookings?
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Old Jan 4, 2019, 6:08 am
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Originally Posted by laidback71
Does the 24 hour free cancellation not apply to Aeroplan bookings?
No.
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Old Jan 4, 2019, 6:33 am
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If it was an Air Canada booking (ie not Aeroplan) , then maybe yes. See the restriction on Aeroplan booking below (bolding mine)... this is for Travel Agents but I remember reading something similar in the past for AC direct bookings.

Name Change Policy and Procedures -
Travel agents Policy and Conditions
• Name changes are permitted to substitute the original person travelling with another customer, subject to the following criteria:
• 014 ticket stock only, regardless of the date of issue of the ticket.
• Eligible Markets (see Fees table below):
o Intra-Canada: all fare families.
o Transborder: Flex corporate fares, Business Lowest corporate fares, Business Flexible corporate fares and any Latitude fares.
o Sun: Flex corporate fares, Business Lowest corporate fares and any Latitude fares. o Unused 014 ticket: the itinerary must first be exchanged to an eligible market and fare family, prior to processing the name change (refer to the section Fees below).
o Pure AC, AC rouge and AC Express flights only.
o Fully unused tickets (travel cannot have commenced).
o Applicable to travel agency bookings (GDS/CRS) within 3 business days of departure via Contact Centres only.
• The 24 Hour Rule is a separate policy. If the name change falls within 24 hours from date of issue, the ticket needs to be refunded and a new ticket issued.
• Name change eligibility is based on the current ticket for travel within Canada, transborder or sun.
Restrictions
• Not permitted on International markets.
• Not permitted on certain markets and fares; see Fees table below.
• Not permitted at the airport; airport agents will not process name changes.
• Only one name change permitted per ticket.
• No OAL ticket stock.
• No Aeroplan, ACV, Airmiles or NET (bulk fare) bookings.
• No interline travel, including codeshare (AC*/OAL or OAL*/AC) flights or pure OAL flights.
• No partially used tickets; a name cannot be changed during travel.
• Not permitted on any tickets purchased fraudulently or from an non-accredited Air Canada merchant.
• Not applicable to Flight Passes; the current name change procedures for Flight Passes remain in effect as per Flight Pass Procedures
• Not applicable to group bookings; the current name change procedures for group travel remain in effect as per the group contract.
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Old Jan 4, 2019, 10:46 am
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Those rules seem to be more about changing John Smith to Jane Doe. More a "passenger change" than a "name change".

The rules are a bit different when it's to correct an improperly entered name.
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Old Jan 4, 2019, 10:50 am
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Originally Posted by canadiancow
Those rules seem to be more about changing John Smith to Jane Doe. More a "passenger change" than a "name change".

The rules are a bit different when it's to correct an improperly entered name.
You are right-- OP was trying to see if they could change the ticket from his brother to him.
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Old Jan 4, 2019, 12:19 pm
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Originally Posted by Plumber
You are right-- OP was trying to see if they could change the ticket from his brother to him.
Oops I got the two threads confused.
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Old Jan 6, 2019, 11:55 pm
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Thank you for the replies everyone!

Originally Posted by canadiancow
Can't do a name change. I tried once.

You can pay a change fee to move it a few months out, then pay the refund fee to get the points back.
I had never thought of that! So it doesn't matter that the flight was originally booked within the 22-day window, as long as I rebook again for an itinerary well outside of it, the cancel/refund options "unlocks" again? So apart from eating the fee twice everything would be back to normal.
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Old Jan 7, 2019, 3:35 pm
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Originally Posted by Tuneman1984
I had never thought of that! So it doesn't matter that the flight was originally booked within the 22-day window, as long as I rebook again for an itinerary well outside of it, the cancel/refund options "unlocks" again? So apart from eating the fee twice everything would be back to normal.
Correct. The ticket still needs to be used within a year of its original issue date though, so hopefully you booked it less than 343 days ago.
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Old Jan 7, 2019, 4:34 pm
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Originally Posted by Adam Smith
Correct. The ticket still needs to be used within a year of its original issue date though, so hopefully you booked it less than 343 days ago.
Yes it was, ticket was booked on Dec 31 for travel on Jan 1 and then cancelled a few hours later. So it shows a validity date until Dec 30, 2019.
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