Overhead bin / closet in J?
Dec 10, 2018, 3:50 pm
#1
Original Poster
Join Date: Dec 2008
Location: YOW, LHR, SIN
Programs: AC-SE, EK-G, GF-G
Posts: 674
Overhead bin / closet in J?
I was flying on a CR7, in row 12. My luggage could not fit in the overhead bin (no issues with a prior flights on CR9, Q400, etc.), so I left it there. After boarding, the FA did her check, and asked "whose bag is this". Here is how the conversation went...
FA: "you have to put it under your seat"
Me: "do you have space in the closet" (note 2 pax in J, and obviously the closet had space)
FA: "it's for business class only"
Me: "but can I put it there, since you have space?"
FA: "Again, and as I told you no, it's for business class"
At which point, I went ahead and put it under the seat in front of me.
Q: why do you have to be awfully rude, especially to a S100K passenger, and why can't I put my bag in the closet if you have space? Thoughts?
FA: "you have to put it under your seat"
Me: "do you have space in the closet" (note 2 pax in J, and obviously the closet had space)
FA: "it's for business class only"
Me: "but can I put it there, since you have space?"
FA: "Again, and as I told you no, it's for business class"
At which point, I went ahead and put it under the seat in front of me.
Q: why do you have to be awfully rude, especially to a S100K passenger, and why can't I put my bag in the closet if you have space? Thoughts?
Dec 10, 2018, 3:54 pm
#2
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I was flying on a CR7, in row 12. My luggage could not fit in the overhead bin (no issues with a prior flights on CR9, Q400, etc.), so I left it there. After boarding, the FA did her check, and asked "whose bag is this". Here is how the conversation went...
FA: "you have to put it under your seat"
Me: "do you have space in the closet" (note 2 pax in J, and obviously the closet had space)
FA: "it's for business class only"
Me: "but can I put it there, since you have space?"
FA: "Again, and as I told you no, it's for business class"
At which point, I went ahead and put it under the seat in front of me.
Q: why do you have to be awfully rude, especially to a S100K passenger, and why can't I put my bag in the closet if you have space? Thoughts?
FA: "you have to put it under your seat"
Me: "do you have space in the closet" (note 2 pax in J, and obviously the closet had space)
FA: "it's for business class only"
Me: "but can I put it there, since you have space?"
FA: "Again, and as I told you no, it's for business class"
At which point, I went ahead and put it under the seat in front of me.
Q: why do you have to be awfully rude, especially to a S100K passenger, and why can't I put my bag in the closet if you have space? Thoughts?
I will say I'm surprised at the tone you received being an SE. Perhaps your tone put the FA off a little? Or maybe it was the fact that you just left the bag in the aisle and waited to be asked about it?
Why not put it under a different seat if there was that much space in the J cabin?
Last edited by WaytoomuchEurope; Dec 10, 2018 at 3:55 pm Reason: Accidentally posted before completion
Dec 10, 2018, 3:59 pm
#3
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
Did the bag have SE tags? Do you have an SE tie?
Just abandoning the bag there likely was the issue. That immediately puts them on the defensive. The FA could well have put your bag in the closet if you patiently did as expected and came up to gate check it later. Especially if you were contrite and the bag had a SE tag.
Just abandoning the bag there likely was the issue. That immediately puts them on the defensive. The FA could well have put your bag in the closet if you patiently did as expected and came up to gate check it later. Especially if you were contrite and the bag had a SE tag.
Dec 10, 2018, 4:01 pm
#4
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,191
The good thing is roughly half the time I have seen this happen, the customer gets an AWESOME response by the FA: "Sir, we will now be checking your bag."
Dec 10, 2018, 4:03 pm
#5
Original Poster
Join Date: Dec 2008
Location: YOW, LHR, SIN
Programs: AC-SE, EK-G, GF-G
Posts: 674
I am a S100K member, but I don't attach the S100K tag on my travel bag. I don't need to broadcast to strangers that I am a S100K member.
Would it have a made a difference if my S100K luggage tag was attached to the bag in question?
Would it have a made a difference if my S100K luggage tag was attached to the bag in question?
Dec 10, 2018, 4:07 pm
#6
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Really, just leaving the bag in the aisle was clearly the issue. It was terribly rude to do so.
Dec 10, 2018, 4:11 pm
#7
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
It is never okay for an FA to be rude to a passenger. However, they are people. It may have gone different if she had known you were an SE. It probably would have gone different if you had asked her for assistance on a location for the bag, instead of leaving it in the isle, transferring the problem to her, instead of asking her to help with your problem. I don't know, I didn't hear the exchange. I can only guess based on your comments and my personal experience.
Dec 10, 2018, 4:17 pm
#9
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,566
Dec 10, 2018, 4:23 pm
#10
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Bad interpretation of the term "left it there ". However, the result is the same. You left it for her to deal with. It is a good thing you didn't try to force it. The CRA bin hinges are made of a metal that snaps very easily!
Dec 10, 2018, 4:28 pm
#12
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,191
On some aircraft (Q400) the closet is 100% for crew bags only very rare exceptions are made (seemingly breaking some company policies).
Dec 10, 2018, 4:31 pm
#13
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Dec 10, 2018, 4:33 pm
#14
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
It wasn't the Q. It was the CRA. I have never seen anything but crew bags go into the Q closet, from inside the plane. Baggage handlers have external access.
Dec 10, 2018, 4:33 pm
#15
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
GI’ve both asked for and been offered the closet at various times in J on AC and (at least) two other airlines. Due to a lack of space.
I agree with most of the above. How is the FA to know you are SE, possibly only be checking the PIL. I think asking to use it as a SE is fine... but only after J has all boarded without issues. (Ignoring late boarders)
Without tags, I’m not sure if a good way to make your status aware without coming across as a DYKWIA though.
I agree with most of the above. How is the FA to know you are SE, possibly only be checking the PIL. I think asking to use it as a SE is fine... but only after J has all boarded without issues. (Ignoring late boarders)
Without tags, I’m not sure if a good way to make your status aware without coming across as a DYKWIA though.