Booking is suddenly missing letter in first name
Dec 5, 2018, 2:08 pm
#1
Original Poster
Join Date: Aug 2018
Location: Belgium
Programs: BA Silver
Posts: 146
Booking is suddenly missing letter in first name
Did anyone experienced something like this: my first name changed in my booking.
In July I made 2 different bookings on AC flights for next year (first flight end of May, 2nd one half of June). Both were confirmed mentioning my name correctly in the booking confirmation like this:
Passengers
Tim D P
Today I got a message telling me that one of the 2 flights had changed and the document suddenly mentions Name: Mr Ti DP. So the M went missing (+ the space is gone in my last name but I know this is normal). When I lookup my booking online, the first name is suddenly also wrong in there. Even stranger (or perhaps 'logic') is that also my second booking, which was made on a different day, has the same wrong first name. As my booking confirmation mentions my name correctly I'm not too concerned (yet) but I don't want to tempt fate. I still have plenty of time to figure this out. I did send a mail but got a reply that I need to call to reservations. Since only landlines support the toll free number my only option is to call the American number which can make it an expensive call. Unless skype supports the number but I still need to try that.
Or am I just too worried about some data glitch that is clearly on their side?
In July I made 2 different bookings on AC flights for next year (first flight end of May, 2nd one half of June). Both were confirmed mentioning my name correctly in the booking confirmation like this:
Passengers
Tim D P
Today I got a message telling me that one of the 2 flights had changed and the document suddenly mentions Name: Mr Ti DP. So the M went missing (+ the space is gone in my last name but I know this is normal). When I lookup my booking online, the first name is suddenly also wrong in there. Even stranger (or perhaps 'logic') is that also my second booking, which was made on a different day, has the same wrong first name. As my booking confirmation mentions my name correctly I'm not too concerned (yet) but I don't want to tempt fate. I still have plenty of time to figure this out. I did send a mail but got a reply that I need to call to reservations. Since only landlines support the toll free number my only option is to call the American number which can make it an expensive call. Unless skype supports the number but I still need to try that.
Or am I just too worried about some data glitch that is clearly on their side?
Dec 5, 2018, 2:15 pm
#2
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Did anyone experienced something like this: my first name changed in my booking.
In July I made 2 different bookings on AC flights for next year (first flight end of May, 2nd one half of June). Both were confirmed mentioning my name correctly in the booking confirmation like this:
Passengers
Tim D P
Today I got a message telling me that one of the 2 flights had changed and the document suddenly mentions Name: Mr Ti DP. So the M went missing (+ the space is gone in my last name but I know this is normal). When I lookup my booking online, the first name is suddenly also wrong in there. Even stranger (or perhaps 'logic') is that also my second booking, which was made on a different day, has the same wrong first name. As my booking confirmation mentions my name correctly I'm not too concerned (yet) but I don't want to tempt fate. I still have plenty of time to figure this out. I did send a mail but got a reply that I need to call to reservations. Since only landlines support the toll free number my only option is to call the American number which can make it an expensive call. Unless skype supports the number but I still need to try that.
Or am I just too worried about some data glitch that is clearly on their side?
In July I made 2 different bookings on AC flights for next year (first flight end of May, 2nd one half of June). Both were confirmed mentioning my name correctly in the booking confirmation like this:
Passengers
Tim D P
Today I got a message telling me that one of the 2 flights had changed and the document suddenly mentions Name: Mr Ti DP. So the M went missing (+ the space is gone in my last name but I know this is normal). When I lookup my booking online, the first name is suddenly also wrong in there. Even stranger (or perhaps 'logic') is that also my second booking, which was made on a different day, has the same wrong first name. As my booking confirmation mentions my name correctly I'm not too concerned (yet) but I don't want to tempt fate. I still have plenty of time to figure this out. I did send a mail but got a reply that I need to call to reservations. Since only landlines support the toll free number my only option is to call the American number which can make it an expensive call. Unless skype supports the number but I still need to try that.
Or am I just too worried about some data glitch that is clearly on their side?
This "M" problem is not new.
2018
Air Canada dropping last letter of first name
2016
The mystery of the "M"
I am not sure how to resolve this however.
Dec 5, 2018, 2:24 pm
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,744
Hi Ti, I'm Ada, nice to meet you.
I have been consistently having this issue for several months, but it has yet to cause me anything but my own anannoyan at the fact that my BPs are wrong.
I have been consistently having this issue for several months, but it has yet to cause me anything but my own anannoyan at the fact that my BPs are wrong.
Dec 5, 2018, 2:26 pm
#5
Original Poster
Join Date: Aug 2018
Location: Belgium
Programs: BA Silver
Posts: 146
Thanks!
As it seems a glitch, I will just call a few days before my flight when I'm in Canada so I can use the toll free number
. Cause probably any change between now and then will cause the error to happen again.
As it seems a glitch, I will just call a few days before my flight when I'm in Canada so I can use the toll free number
. Cause probably any change between now and then will cause the error to happen again.
Dec 5, 2018, 2:29 pm
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,744
I wouldn't bother. They will likely tell you your name is populated correctly in the ticket. This is just a display issue.
Dec 5, 2018, 4:57 pm
#7
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,506
Correct... the system sees the M as a title as displays it as such. So if you have SMITH/TOM, it will display as M To Smith, but on the actual ticket it stall shows SMITH/TOM. Airline systems do not have a defined field for title (or middle names)./
Dec 5, 2018, 6:46 pm
#9
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,744
Dec 6, 2018, 4:20 pm
#11
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Since only landlines support the toll free number my only option is to call the American number which can make it an expensive call. Unless skype supports the number but I still need to try that.
Or am I just too worried about some data glitch that is clearly on their side?
Or am I just too worried about some data glitch that is clearly on their side?
For the minor cost despite "everyone" using WhatsApp and Line and Messenger, prepaying a small amount like $5-10 on Skype for SkypeOut is very useful. Calls to the US and Canada are around a penny or two a minute so 10 bucks would pay for a long call. Still handy to have the ability to call actual numbers on cell or fixed lines now and then, like to older people who would not use WhatsApp in a million years. I think Google phone used to allow calls for free or something but not sure now but Skype does and does it well.