Question: Any experience with Economy Flex (L) fares?
Dec 6, 2018, 3:39 pm
#1
Original Poster
Join Date: Jan 2018
Programs: AP, AS, BA, SPG
Posts: 8
Any experience with Economy Flex (L) fares?
Hi there - flew a segment last week in "Economy Flex (L)" fare and was only credited 50% of the miles. My understanding is that Flex is always 100%, and the website agrees with me. Aeroplan is saying they agree with me (should be 100%), but that it's Air Canada's problem as it is coded incorrectly. Air Canada is saying they agree with me (should be 100%), but that it's Aeroplan's problem as it's missing miles. Suggestions/experience?
Last edited by whitedonkey11; Dec 6, 2018 at 3:56 pm
Dec 6, 2018, 3:55 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Hi there - flew a segment last week in "Economy Flex (L)" fare and was only credited 50% of the miles. My understanding is that Flex is always 100%, and the website agrees with me. Aeroplan is saying they agree with me (should be 100%, but that it's Air Canada's problem as it is coded incorrectly. Air Canada is saying they agree with me (should be 100%), but that it's Aeroplan's problem as it's missing miles. Suggestions/experience?
Who is the ticketing airline?
Dec 6, 2018, 4:11 pm
#5
Original Poster
Join Date: Jan 2018
Programs: AP, AS, BA, SPG
Posts: 8
I've finally found someone on the phone at AC who knows what they're doing. Seems like the Flex (L) fare is a new one, and it's glitchy...still coding as Standard, i.e. 50% miles. So I have to go through Aeroplan to escalate to Air Canada Customer Relations to get this credited. Problem is that Customer Relations just wrote back to me saying "we don't deal with missing miles for flown segments, please contact Aeroplan." Around and around we go...
Dec 6, 2018, 7:01 pm
#6
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
I've finally found someone on the phone at AC who knows what they're doing. Seems like the Flex (L) fare is a new one, and it's glitchy...still coding as Standard, i.e. 50% miles. So I have to go through Aeroplan to escalate to Air Canada Customer Relations to get this credited. Problem is that Customer Relations just wrote back to me saying "we don't deal with missing miles for flown segments, please contact Aeroplan." Around and around we go...
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.
Last edited by SteadyAT; Dec 6, 2018 at 7:08 pm
Dec 7, 2018, 8:44 am
#7
Original Poster
Join Date: Jan 2018
Programs: AP, AS, BA, SPG
Posts: 8
This has happened to me (albeit for a comfort fare that didn't credit properly), and the Aeroplan Customer Service Rep advised me to do the following...
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.
Dec 7, 2018, 6:51 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
This has happened to me (albeit for a comfort fare that didn't credit properly), and the Aeroplan Customer Service Rep advised me to do the following...
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.
- Go to aircanada.com
- Click on upper right tab, "Assistance"
- Under Customer Relations, click on "send us an email"; this will open up a new page
- On this new page, under topic, choose "Complaint"
- For Subtopic, choose "Ticket fare and conditions"
- Fill in the remainder of the information requested and upload your documentation.
When I did this, and submitted my ticket showing Comfort fare booking for all segments, but that I was only credited 25%, I did get a response from AC that they would rectify this by informing Aeroplan.
Ultimately, I saw a manual adjustment which gave me the remainder of the AQM (75%+15% Comfort bonus), although these adjusted AQM did not transfer into the MM total.
Good luck.
Dec 8, 2018, 7:15 am
#9
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308