Question: 2-leg J award shows Mixed Cabin, but availability on both legs separately
Sep 18, 2018, 7:51 am
#1
Original Poster
Join Date: May 2012
Location: YYZ
Programs: UA MP Platinum
Posts: 207
2-leg J award shows Mixed Cabin, but availability on both legs separately
I have been searching for a one-way TATL J award: YYZ-TLS.
When I search the entire itinerary the AP booking engine shows it as a Mixed Cabin Award with the TATL leg in J (YYZ-FRA, AC Class I) and the Intra-Europe leg in Y (FRA-TLS, LH Class X). This is not bad, since the long TATL leg would be in J, but when I search the legs separately, there is actually J award availability on both legs (Class I in AC and Class I in LH).
Any ideas what is going on? I searched +/- 1 day and same situation.
I don't want to book the Mixed Cabin award and be stuck with the Y (Class X) 2nd segment, since that is LH and they may not upgrade the AP award.
Is this something that I can work out WITHOUT calling the AP Contact Centre (and the $30 x 2 pax = $60 fee)??
When I search the entire itinerary the AP booking engine shows it as a Mixed Cabin Award with the TATL leg in J (YYZ-FRA, AC Class I) and the Intra-Europe leg in Y (FRA-TLS, LH Class X). This is not bad, since the long TATL leg would be in J, but when I search the legs separately, there is actually J award availability on both legs (Class I in AC and Class I in LH).
Any ideas what is going on? I searched +/- 1 day and same situation.
I don't want to book the Mixed Cabin award and be stuck with the Y (Class X) 2nd segment, since that is LH and they may not upgrade the AP award.
Is this something that I can work out WITHOUT calling the AP Contact Centre (and the $30 x 2 pax = $60 fee)??
Sep 18, 2018, 10:35 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
Book the mixed cabin, then call in and tell them you see J space on the other flight, and they'll bump it up for free.
I've done this several times due to the same issue you describe.
I've done this several times due to the same issue you describe.
Sep 18, 2018, 2:08 pm
#3
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,161
I have just booked a reward flight flight, YYZ->NBO. The entire flight was "paid for" at the J rate, but based on availability the actually flights were mixed; YYZ-FRA on AC, J, and FRA-NBO on LH in Y.
If LH decide to open up J award availability on the second flight, are you saying that Aeroplan will be able to rebook the LH/Y leg into LH/J? Will there be a change fee?
Sep 18, 2018, 2:13 pm
#4
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
Not disagreeing, but looking for clarification.
I have just booked a reward flight flight, YYZ->NBO. The entire flight was "paid for" at the J rate, but based on availability the actually flights were mixed; YYZ-FRA on AC, J, and FRA-NBO on LH in Y.
If LH decide to open up J award availability on the second flight, are you saying that Aeroplan will be able to rebook the LH/Y leg into LH/J? Will there be a change fee?
I have just booked a reward flight flight, YYZ->NBO. The entire flight was "paid for" at the J rate, but based on availability the actually flights were mixed; YYZ-FRA on AC, J, and FRA-NBO on LH in Y.
If LH decide to open up J award availability on the second flight, are you saying that Aeroplan will be able to rebook the LH/Y leg into LH/J? Will there be a change fee?
This is different than the issue the OP is seeing which is related to married segments.
Sep 18, 2018, 3:04 pm
#5
Original Poster
Join Date: May 2012
Location: YYZ
Programs: UA MP Platinum
Posts: 207
If you've 'paid' for J or F, but ticketed into another cabin, you can always rebook the affected segment into the proper cabin assuming Award availability appears. There is no charge for this.
This is different than the issue the OP is seeing which is related to married segments.
This is different than the issue the OP is seeing which is related to married segments.
Sep 18, 2018, 3:12 pm
#6
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
If you've 'paid' for J or F, but ticketed into another cabin, you can always rebook the affected segment into the proper cabin assuming Award availability appears. There is no charge for this.
This is different than the issue the OP is seeing which is related to married segments.
This is different than the issue the OP is seeing which is related to married segments.
Even if the itinerary isn't ticketed properly and the segment has XBP00 fare basis associated with it, you can still point out to the agent that the itinerary was paid for with J or F mileage amount and get that segment upgraded (subject to the same availability requirement).
Last edited by YYT82; Sep 18, 2018 at 3:18 pm
Sep 18, 2018, 3:22 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
Married segment logic causes the itinerary to be mixed cabin - yes. However, once ticketed, the segment in Y will have an IBP00 fare basis associated with its coupon (if ticketed properly), which entitles upgrade to cabin that matches the fare basis as long as the fare class (award I space) is available. Hence, doing what canadiancow suggests would be fine.
Even if the itinerary isn't ticketed properly and the segment has XBP00 fare basis associated with it, you can still point out to the agent that the itinerary was paid for with J or F mileage amount and get that segment upgraded (subject to the same availability requirement).
Sep 18, 2018, 3:39 pm
#8
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Yes I know about your experience and we went through this before in another thread. However, mine had always been the opposite and my itineraries have always had the proper fare basis code on a fixed mileage mixed cabin award.
Sep 18, 2018, 3:41 pm
#9
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
I've never booked Market Fare. They've all been Fixed Mileage.
Sep 18, 2018, 6:19 pm
#10
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,161
In the confirmation email, the PDF shows the AC flight as "Business (I)", and the LH flight as "Economy (X)" ... but I think that's just the fare basis for the segment(s).
I can't find IBP00 anywhere on the ticket, nor the Aeroplan nor AC web sites.
Sep 18, 2018, 7:04 pm
#11
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Where do I find the fare basis code for an aeroplan ticket?
In the confirmation email, the PDF shows the AC flight as "Business (I)", and the LH flight as "Economy (X)" ... but I think that's just the fare basis for the segment(s).
I can't find IBP00 anywhere on the ticket, nor the Aeroplan nor AC web sites.
In the confirmation email, the PDF shows the AC flight as "Business (I)", and the LH flight as "Economy (X)" ... but I think that's just the fare basis for the segment(s).
I can't find IBP00 anywhere on the ticket, nor the Aeroplan nor AC web sites.
Sep 18, 2018, 8:27 pm
#12
Original Poster
Join Date: May 2012
Location: YYZ
Programs: UA MP Platinum
Posts: 207
However, the "lower class flight" is LH and not AC. So I just want to make sure before I pull the trigger.
And when is the best time to call AP to bump up? Immediately after? Or closer to departure?
Sep 18, 2018, 11:12 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 19, 2018, 5:54 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,322
Where do I find the fare basis code for an aeroplan ticket?
In the confirmation email, the PDF shows the AC flight as "Business (I)", and the LH flight as "Economy (X)" ... but I think that's just the fare basis for the segment(s).
I can't find IBP00 anywhere on the ticket, nor the Aeroplan nor AC web sites.
In the confirmation email, the PDF shows the AC flight as "Business (I)", and the LH flight as "Economy (X)" ... but I think that's just the fare basis for the segment(s).
I can't find IBP00 anywhere on the ticket, nor the Aeroplan nor AC web sites.
Oct 13, 2018, 9:47 am
#15
Original Poster
Join Date: May 2012
Location: YYZ
Programs: UA MP Platinum
Posts: 207
I took a while to phone in (almost 3 weeks), but there was still availability (intra-Europe 6 months out) and the AP agent helped switch the second leg so that both are J rewards booked in I-class.