Promotion: Buy miles for as low as 1.5 cents/mile.
Apr 1, 2019, 11:39 am
#76
Join Date: Oct 2015
Posts: 733
Yes, first tine mine came in ~24 hours (posted on a Thursday at 8PM EST), this time around nothing yet. Also no confirmation email. I am sticking to my theory that it's a partially manual process and the reviewer is out of office.
Apr 1, 2019, 12:52 pm
#77
Join Date: Jan 2012
Location: YYZ
Posts: 68
Very interesting to see some other experiences similar to mine.............
Today's update after a great phone call with a super helpful agent.
Have been assured all is in order and the points will be deposited within 48 hours.
What happened?
The agent told me that the transaction is there, they see the payment but for some reason the automated process didn't match up the payment with depositing the miles.
He mentioned that it appeared there may have been an issue with their Moneris payment processor that caused some payments not to process correctly and thus caused the system not to issue the points correctly.
He said my case has been escalated but the manual processing will mean it will take up to 48 hours, however he absolutely assured me that everything is in order, they have a complete record of my purchase and I absolutely will get the points.
They also asked if I needed the points urgently for a reservation as they would make the reservation for me and hold it until the points posted which I thought was a nice touch, but I told them I didn't so was OK waiting.
All in all a much better experience today with a great agent who was determined to get to the bottom of things and I'm happy with waiting the 48 hours. Hopefully there will be no further glitches!
Would be interesting to see if the other failed points postings happened with purchases on Thursday afternoon...........Actually I see WesternCDN made his purchase about 30 minutes before I did on Thursday as well.
Will advise again when (hopefully) the points finally show up!
Today's update after a great phone call with a super helpful agent.
Have been assured all is in order and the points will be deposited within 48 hours.
What happened?
The agent told me that the transaction is there, they see the payment but for some reason the automated process didn't match up the payment with depositing the miles.
He mentioned that it appeared there may have been an issue with their Moneris payment processor that caused some payments not to process correctly and thus caused the system not to issue the points correctly.
He said my case has been escalated but the manual processing will mean it will take up to 48 hours, however he absolutely assured me that everything is in order, they have a complete record of my purchase and I absolutely will get the points.
They also asked if I needed the points urgently for a reservation as they would make the reservation for me and hold it until the points posted which I thought was a nice touch, but I told them I didn't so was OK waiting.
All in all a much better experience today with a great agent who was determined to get to the bottom of things and I'm happy with waiting the 48 hours. Hopefully there will be no further glitches!
Would be interesting to see if the other failed points postings happened with purchases on Thursday afternoon...........Actually I see WesternCDN made his purchase about 30 minutes before I did on Thursday as well.
Will advise again when (hopefully) the points finally show up!
Apr 1, 2019, 9:48 pm
#79
Join Date: Oct 2015
Posts: 733
Apr 2, 2019, 12:37 am
#80
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Apr 2, 2019, 7:15 am
#81
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Clearly these things all progress while AE has its nightly downtime. You can’t expect them to process things during working hours and while the site is busy letting everyone book and maintain their bookings
Apr 2, 2019, 8:34 am
#82
Join Date: Jan 2012
Location: YYZ
Posts: 68
Apr 2, 2019, 12:47 pm
#83
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 5, 2019, 11:11 am
#84
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
bumping this up as I'm wondering if the targeted offerings have continued to now? I'd like to book mini rtw in 2020 and need a lot of points and think 1.5cpm is a fair deal.