Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Denied boarding due to boarding pass link not working ?

Denied boarding due to boarding pass link not working ?

Old Aug 30, 18, 12:08 am
  #1  
Original Poster
 
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,756
Denied boarding due to boarding pass link not working ?

My colleague checked into his flight this morning (29 Aug) at 9.27am. Flight is AC8117 departing SJC for YVR at 6.30pm. He gets his email with links to the boarding pass. Heads to the airport, returns rental car, reaches security and the link does not work. This is at least 45 mins before departure with no checked bag. Goes to AC counter and they say the flight is closed so no reprinting of boarding pass. They rebook him for free on tomorrow am flight. This seems bizarre because he was already checked in on the website and had a link to the boarding pass - I have seen the screen shot of the email. You would think they would at least reprint the boarding pass and send him thru security. SJC airport is small enough to get from the doors to gate in 15mins.
Also wonder if the BP link not working issue had something to do with the app breach and passwords resets. He could not check in on the app which is why he checked in on the website. Seems crazy to miss a flight because the airlines BP link would not work.
I told him to call in and ask for denied boarding compensation.
Anyone know if AC8117 was full today ?
Possibly a warning to everyone to check your BP link and perhaps take a screenshot if the BP displays.
Dolphin2 likes this.
vernonc is offline  
Old Aug 30, 18, 12:24 am
  #2  
 
Join Date: Jan 2005
Location: YOW
Programs: AC SEMM; AA,DL, Hyatt and Starwood. Ex-status:SQ PPS,CSA,Hilton,AA,UA
Posts: 718
Weird. I've had no trouble reprinting boarding passes just before flight time at checkin counter, lounge, etc (assuming I was validly checked in my the cutoff time, and that the requisite counter was open). An outsourced/outstation thing, perhaps, conveniently conflating "the flight is closed and we can't check in new people" to "we've logged out of the AC system for the day"?

That all being said, it is generally prudent to check one's boarding pass and take a screenshot or include in wallet so you aren't dependent on connection at the gate. Not due to this, presumably rare, situation, but since any number of other things could go wrong with boarding passes or your data connection, and you don't want to be That Guy (or Gal) holding up the line at the gate as you try to figure out why your data connection has conked out and so can't load your BP!
PointWeasel likes this.
montrealer is offline  
Old Aug 30, 18, 12:31 am
  #3  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 31,174
Agreed. Weird. Even if you don't complete OLCI to the last step, the "system" already thinks you're checked in.
yyznomad is offline  
Old Aug 30, 18, 7:05 am
  #4  
 
Join Date: May 2012
Location: Calgary
Programs: Aeroplan (Silver), Air Miles, IHG Rewards (Platinum)
Posts: 598
I still use paper boarding passes for this very reason (and in case my phone battery dies). Old fashion, but it works.
YYC009 is offline  
Old Aug 30, 18, 8:10 am
  #5  
 
Join Date: Jan 2016
Location: YYZ
Programs: Eupgrade4Lyfe, Gifted E50K, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,690
Is this IDB?
Jumper Jack is offline  
Old Aug 30, 18, 8:18 am
  #6  
Original Poster
 
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,756
Originally Posted by Jumper Jack View Post
Is this IDB?
Thats what I think too. He is checked and has a boarding pass email. Not his fault that the BP link does not work.
Dolphin2 likes this.
vernonc is offline  
Old Aug 30, 18, 8:20 am
  #7  
FlyerTalk Evangelist
 
Join Date: Jul 2010
Programs: AA
Posts: 10,927
Originally Posted by Jumper Jack View Post
Is this IDB?
Only if the flight was oversold.
ozflygirl747 likes this.
wrp96 is online now  
Old Aug 30, 18, 9:15 am
  #8  
Suspended
 
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,479
I always download electronic BP to wallet for exactly this reason that when needed, electronic communication may fail.

Have not had Apple lose a BP yet

and how is this IDB???

Complain to AC, see what they respond with, and go from there...so much jumping ahead without asking AC what they will do about this situation.
nancypants likes this.
skybluesea is offline  
Old Aug 30, 18, 9:20 am
  #9  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,450
That's the USA DOT rule, but would a different definition apply to an AC flight to Canada?
MSPeconomist is offline  
Old Aug 30, 18, 9:25 am
  #10  
Original Poster
 
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,756
Originally Posted by skybluesea View Post
I always download electronic BP to wallet for exactly this reason that when needed, electronic communication may fail.

Have not had Apple lose a BP yet

and how is this IDB???

Complain to AC, see what they respond with, and go from there...so much jumping ahead without asking AC what they will do about this situation.
If the passenger is checked in and was sent a BP which now does not work, is at the airport in plenty of time to make the boarding cut off with no checked bag, I would call that IDB. What would you call it ? I know its a IT fail but not a fault of the pax for missing the flight.
Dolphin2 and strickerj like this.
vernonc is offline  
Old Aug 30, 18, 9:28 am
  #11  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,450
It's not IDB unless Canada has a different definition which applies to either AC flights or flights to Canada.
MSPeconomist is offline  
Old Aug 30, 18, 9:57 am
  #12  
Suspended
 
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,479
Here is definition from US DOT - and so a claim must meet THIS test that was flight oversold.

https://www.transportation.gov/indiv...ping-oversales

OP has not demonstrated the flight was oversold.

So until we have facts that state flight was oversold, then NOT IDB
skybluesea is offline  
Old Aug 30, 18, 10:01 am
  #13  
Original Poster
 
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,756
Originally Posted by skybluesea View Post
Here is definition from US DOT - and so a claim must meet THIS test that was flight oversold.

https://www.transportation.gov/indiv...ping-oversales

OP has not demonstrated the flight was oversold.

So until we have facts that state flight was oversold, then NOT IDB
Ok. So not sure what to call it then. Perhaps someone can check if the flight was oversold, the flight number is in my original post.
vernonc is offline  
Old Aug 30, 18, 10:26 am
  #14  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC*S100K ACMM / HH Diamond
Posts: 2,310
Originally Posted by vernonc View Post
Ok. So not sure what to call it then. Perhaps someone can check if the flight was oversold, the flight number is in my original post.
There's nothing useful in EF.

Comments:

AC8117/29AUG EQU ARNCR9A01
CTY TML ARR DEP GRND AIR CABINS J Y
SJC - 1830 - 02.12
YVR 2042 TOTAL TIME SJCYVR 2.12
SJC 1824 00:06E YVR 2040 00:02E CR9 XXX AD AA
DEP TML A GATE --/1
ARR TML M GATE --/-----
OPERATED BY/EXPLOITE PAR QK
canopus27 is offline  
Old Aug 30, 18, 10:27 am
  #15  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 2,778
Originally Posted by YYC009 View Post
I still use paper boarding passes for this very reason (and in case my phone battery dies). Old fashion, but it works.
me too along with my wife, maybe I am showing my age, but have never been comfortable with using my phone for boarding passes
fotographer is offline  

Thread Tools
Search this Thread
Search Engine: