Thank you YHZ MLL
Aug 29, 2018, 6:22 am
#16
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,418
There are the fare rules for Flex:
- Same-day confirmed changes at check-in or at the airport are permitted at a flat fee of $75 CAD/USD per direction, per passenger (subject to availability). Same-day flights only.
- Same-day standby is available: on flights between Toronto and Montréal or Ottawa, on flights between Calgary, Edmonton and Vancouver, as well as on flights between Toronto Pearson (YYZ) and LaGuardia (LGA), John F. Kennedy (JFK) or Newark (EWR) airports (connecting flights excluded).
Aug 29, 2018, 6:26 am
#17
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
There are the fare rules for Flex:
- Same-day confirmed changes at check-in or at the airport are permitted at a flat fee of $75 CAD/USD per direction, per passenger (subject to availability). Same-day flights only.
- Same-day standby is available: on flights between Toronto and Montréal or Ottawa, on flights between Calgary, Edmonton and Vancouver, as well as on flights between Toronto Pearson (YYZ) and LaGuardia (LGA), John F. Kennedy (JFK) or Newark (EWR) airports (connecting flights excluded).
Hope that's not the case and that OP was traveling on a Comfort/Latitude/Business(not discounted) fare.
Aug 29, 2018, 6:28 am
#18
Join Date: Nov 2017
Posts: 3,359
Correct me if I'm wrong here but I was under the impression that you got standby in one of two ways. Either you purchased a fare that permitted SDCs and/or standbys or you are a *A Gold member which gives you Priority Standby out of the gate. That being said my experience with SDC and standbys are primarily limited to UA, which 99% of the time I book in the lowest fare economy (i.e. K/G).
-James
-James
Aug 29, 2018, 6:44 am
#19
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,418
Correct me if I'm wrong here but I was under the impression that you got standby in one of two ways. Either you purchased a fare that permitted SDCs and/or standbys or you are a *A Gold member which gives you Priority Standby out of the gate. That being said my experience with SDC and standbys are primarily limited to UA, which 99% of the time I book in the lowest fare economy (i.e. K/G).
-James
-James
Aug 29, 2018, 8:22 am
#20
Original Poster
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376
Hello all, OP here.
Some more facts / details about that fateful day:
Some more facts / details about that fateful day:
- I am *G / A75K
- I am Aeroplan Diamond status
- I am a CIBC Visa Infinite Privilege card holder
- The ticket was booked as an Aeroplan redemption since this was a personal trip, in economy because no need for J on a short hop like that.
- The MLL agent did not simply list me for standby, she made a phone call to a manager/supervisor / another higher up person, who authorized it.
- The check-in agent was indeed polite, courteous where possible and did try her best to help me. I do not think that she is the problem, whoever trained her needs to be "refreshed"
Aug 29, 2018, 8:28 am
#21
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Hello all, OP here.
Some more facts / details about that fateful day:
Some more facts / details about that fateful day:
- I am *G / A75K
- I am Aeroplan Diamond status
- I am a CIBC Visa Infinite Privilege card holder
- The ticket was booked as an Aeroplan redemption since this was a personal trip, in economy because no need for J on a short hop like that.
- The MLL agent did not simply list me for standby, she made a phone call to a manager/supervisor / another higher up person, who authorized it.
- The check-in agent was indeed polite, courteous where possible and did try her best to help me. I do not think that she is the problem, whoever trained her needs to be "refreshed"
Aug 29, 2018, 8:31 am
#22
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,358
Hello all, OP here.
Some more facts / details about that fateful day:
Some more facts / details about that fateful day:
- I am *G / A75K
- I am Aeroplan Diamond status
- I am a CIBC Visa Infinite Privilege card holder
- The ticket was booked as an Aeroplan redemption since this was a personal trip, in economy because no need for J on a short hop like that.
- The MLL agent did not simply list me for standby, she made a phone call to a manager/supervisor / another higher up person, who authorized it.
- The check-in agent was indeed polite, courteous where possible and did try her best to help me. I do not think that she is the problem, whoever trained her needs to be "refreshed"
You were in the wrong the entire time, and you just didn't like the answers you received.
There is no basis to write into AC for anything, unless it's to compliment the agent the broke the rules for you.
Aug 29, 2018, 8:58 am
#23
Original Poster
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376
Fair enough, I just wanted to ask the question. Consistent inconsistency seems to be AC 101 
I often wonder if they provide more than a mornings training before throwing people out there and hoping they’ll find someone to ask on the job. I suspect you’ll get the generic thanks we’ll follow up note, and I’ll be honest it’s not like they can say anything else...
However, perhaps if they do follow up, it will make a difference. I’m not saying the agent needs dragging over the coals, but a gentle reminder to either learn the rules or check with ones supervisor would appear to be in order.
FWIW my occasional use of the YHZ priority lane was pleasant although they were unable to accommodate my request (which was technically against rules, I knew it, they knew it, but they were nice about it).
I often wonder if they provide more than a mornings training before throwing people out there and hoping they’ll find someone to ask on the job. I suspect you’ll get the generic thanks we’ll follow up note, and I’ll be honest it’s not like they can say anything else...However, perhaps if they do follow up, it will make a difference. I’m not saying the agent needs dragging over the coals, but a gentle reminder to either learn the rules or check with ones supervisor would appear to be in order.
FWIW my occasional use of the YHZ priority lane was pleasant although they were unable to accommodate my request (which was technically against rules, I knew it, they knew it, but they were nice about it).
Aug 29, 2018, 10:49 am
#25
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,562
Also, @ChrisA330, we don't know what the rule is. That a PAX is not entitled to some service does not say anything about if AC agents may, at their discretion, provide it.
Ultimately, AC got their cash (or pennies from AE) and moved @rafi2k6 from A to B. This may have helped AC in packing full the morning flight and leaving room for the later one. They lost out, only theoretically, on change frees, which I doubt rafi2k6 would have paid.
Everyone wins. It is, indeed, a customer service success story.
Ultimately, AC got their cash (or pennies from AE) and moved @rafi2k6 from A to B. This may have helped AC in packing full the morning flight and leaving room for the later one. They lost out, only theoretically, on change frees, which I doubt rafi2k6 would have paid.
Everyone wins. It is, indeed, a customer service success story.
Aug 29, 2018, 12:28 pm
#26
Original Poster
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376
Also, @ChrisA330, we don't know what the rule is. That a PAX is not entitled to some service does not say anything about if AC agents may, at their discretion, provide it.
Ultimately, AC got their cash (or pennies from AE) and moved @rafi2k6 from A to B. This may have helped AC in packing full the morning flight and leaving room for the later one. They lost out, only theoretically, on change frees, which I doubt rafi2k6 would have paid.
Everyone wins. It is, indeed, a customer service success story.
Ultimately, AC got their cash (or pennies from AE) and moved @rafi2k6 from A to B. This may have helped AC in packing full the morning flight and leaving room for the later one. They lost out, only theoretically, on change frees, which I doubt rafi2k6 would have paid.
Everyone wins. It is, indeed, a customer service success story.
I was not made to pay any fees either
Cheers!
Aug 30, 2018, 6:38 am
#28
Original Poster
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376