How long to get EU compensation?
Aug 24, 2018, 2:26 pm
#1
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How long to get EU compensation?
Flight AC865 (LHR-YUL) on August 21st was delayed 5 hours due to mechanical issues. My understanding is that this entitles passengers to an automatic 600 EUR of compensation.
Does anyone know how long it typically takes to receive said compensation? I've never had the "pleasure" of having a flight delayed 4+ hours when leaving the EU before.
Does anyone know how long it typically takes to receive said compensation? I've never had the "pleasure" of having a flight delayed 4+ hours when leaving the EU before.
Aug 24, 2018, 2:30 pm
#2
Join Date: Jan 2016
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It’s not automatic, the airline is meant to tell you about it but won’t. You need to request it. I’d suggest starting with AC customer services.
There are threads about it, but if AC doesn’t decline your claim it may only be 6-8 weeks. 6-12 weeks seems fairly common from what I can recall.
There are threads about it, but if AC doesn’t decline your claim it may only be 6-8 weeks. 6-12 weeks seems fairly common from what I can recall.
Aug 24, 2018, 2:31 pm
#3
Join Date: Feb 2012
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Flight AC865 (LHR-YUL) on August 21st was delayed 5 hours due to mechanical issues. My understanding is that this entitles passengers to an automatic 600 EUR of compensation.
Does anyone know how long it typically takes to receive said compensation? I've never had the "pleasure" of having a flight delayed 4+ hours when leaving the EU before.
Does anyone know how long it typically takes to receive said compensation? I've never had the "pleasure" of having a flight delayed 4+ hours when leaving the EU before.
Aug 24, 2018, 2:38 pm
#4
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There are threads about it, but if AC doesn’t decline your claim it may only be 6-8 weeks. 6-12 weeks seems fairly common from what I can recall.
Aug 24, 2018, 3:03 pm
#5
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https://ec.europa.eu/ireland/services/air-travel_en
Is there any time limit during which a reimbursement of a flight should be paid?
Article 8.1 provides that re-imbursement of the flight and compensation payments provided for the in the Regulation should be made within seven days by cash, electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.
Suggest any communication with AC should include reminder of this statutory obligation, and hint ever so politely of further complaint to UK regulator for failing to meet payment deadline.
btw...have you written/electronic record directly from AC that delay was due to mechanical...this might have been communicated to you at the time, yet, maybe the source of delay by AC as they confirm...
What I do with problems related to EC/261 covered flights is ask either at check-in or gate for a Trip Interruption report, which again asking very politely have always printed for me.
of course, YMMV
Aug 28, 2018, 4:22 pm
#6
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In case anyone finds this later and is interested: Six days after I submitted my request (citing EU Regulation 261/2004, the fact that the flight was departing the EU, and that it arrived over 4 hours late) I received this reply:
Thank you for taking your time to write to us about your flights in January. While we make every effort to operate our flights as scheduled, delays and cancellations are unavoidable parts of our business. Although safe travel must always be our first priority, it is our hope that when disruptions occur our staff will meet the needs of all affected customers in a professional manner.
In this instance, on a without prejudice basis you are entitled to the Right to Compensation as outlined in Article 7 of the Regulation(EC)261/2004. Specifically, you shall receive the compensation equivalent to EUR600.00 based on the distance of the flight and the delay which exceeded the scheduled arrival time of the flight originally booked by four hours.
The compensation shall be paid by bank draft. Please allow 4-6 for arrival via postal to the following address: <snip>
In this instance, on a without prejudice basis you are entitled to the Right to Compensation as outlined in Article 7 of the Regulation(EC)261/2004. Specifically, you shall receive the compensation equivalent to EUR600.00 based on the distance of the flight and the delay which exceeded the scheduled arrival time of the flight originally booked by four hours.
The compensation shall be paid by bank draft. Please allow 4-6 for arrival via postal to the following address: <snip>
Aug 28, 2018, 6:19 pm
#7
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strikes me from this AC response that many of the other complaints we see about lack of responsiveness possibly are because claims are NOT valid, or AC needs to investigate whether the claim falls within EC 261 requirements.
pleasant travels.
