P space available but waitlisted
Aug 23, 2018, 10:17 pm
#1
Original Poster
Join Date: Jan 2014
Location: YYZ
Programs: AC SE100K, SPG Gold
Posts: 39
P space available but waitlisted
Not sure if anyone seen this issue before. I am trying to upgrade the following segment on a latitude fare:
AC 845 0 FRA
09/15/18 1:55 PM YYC
09/15/18 3:15 PM 789
Daily
58% / 21m
J9 C9 D7 Z7 P3 R0 O4 E0 N0 Y9 B9 M9 U8 H7 Q4 V3 W2 S0 T0 L0 K0
AC's site is showing available for upgrade as well.
However, when I try to request the eUp it says waitlisted.
I tried concierge and they told me they can't see the space.
So strange. Has anyone seen this issue before?
AC 845 0 FRA
09/15/18 1:55 PM YYC
09/15/18 3:15 PM 789
Daily
58% / 21m
J9 C9 D7 Z7 P3 R0 O4 E0 N0 Y9 B9 M9 U8 H7 Q4 V3 W2 S0 T0 L0 K0
AC's site is showing available for upgrade as well.
However, when I try to request the eUp it says waitlisted.
I tried concierge and they told me they can't see the space.
So strange. Has anyone seen this issue before?
Aug 24, 2018, 1:21 am
#2
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Not sure if anyone seen this issue before. I am trying to upgrade the following segment on a latitude fare:
AC 845 0 FRA
09/15/18 1:55 PM YYC
09/15/18 3:15 PM 789
Daily
58% / 21m
J9 C9 D7 Z7 P3 R0 O4 E0 N0 Y9 B9 M9 U8 H7 Q4 V3 W2 S0 T0 L0 K0
AC's site is showing available for upgrade as well.
However, when I try to request the eUp it says waitlisted.
I tried concierge and they told me they can't see the space.
So strange. Has anyone seen this issue before?
AC 845 0 FRA
09/15/18 1:55 PM YYC
09/15/18 3:15 PM 789
Daily
58% / 21m
J9 C9 D7 Z7 P3 R0 O4 E0 N0 Y9 B9 M9 U8 H7 Q4 V3 W2 S0 T0 L0 K0
AC's site is showing available for upgrade as well.
However, when I try to request the eUp it says waitlisted.
I tried concierge and they told me they can't see the space.
So strange. Has anyone seen this issue before?
Aug 24, 2018, 4:26 am
#3
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
HUCA and get the SE desk, explain, ask for this to be transferred to the NRD(National Resource Desk). I had to do this again last week. I'M not even sure a concierge can do this workaround to this bug. It has been a problem for years. If there is P space, it should be available.
Aug 24, 2018, 5:56 am
#4
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
"SE Desk" can't fix it. "NRD YUL Lounge" neither. It's actually fixed by AC's RM, who is not 24h.
OP did mention latitude FRAYYC. Is your booking actually just that, or are you originating YYC? Because that is also a factor.
OP did mention latitude FRAYYC. Is your booking actually just that, or are you originating YYC? Because that is also a factor.
Aug 24, 2018, 6:30 am
#5
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
For clarity: For Latitude fares, International e-upgrades come from P class. Your issue is that although P>0, R=0. The main website correctly shows upgrade availability based on P class, but AC's e-upgrade system incorrectly looks at only R space. The posters above are right, you'll need to get transferred to the resource desk to get it fixed. There are several other threads about this problem and it's a major pain. It has affected me many times when using international Latitude flight passes.
Aug 24, 2018, 4:21 pm
#6
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
For clarity: For Latitude fares, International e-upgrades come from P class. Your issue is that although P>0, R=0. The main website correctly shows upgrade availability based on P class, but AC's e-upgrade system incorrectly looks at only R space. The posters above are right, you'll need to get transferred to the resource desk to get it fixed. There are several other threads about this problem and it's a major pain. It has affected me many times when using international Latitude flight passes.
Aldo, be aware that even if NRD "could" fix it, it doesn't necessarily meant that they would even if it's a legitimate issue.
I am speaking from ample experience, but what do I know. ("NRD YUL MLL")
Aug 24, 2018, 4:34 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Aug 24, 2018, 9:22 pm
#9
Original Poster
Join Date: Jan 2014
Location: YYZ
Programs: AC SE100K, SPG Gold
Posts: 39
FRA-YYC-SFO is the route I am taking. I didn't know there was different availability depending on where I am connecting to.
Thanks for everyone's help. I ended up calling the concierge desk 3 times until I found someone that was helpful. All of them pretty much told me the availability was zero even though their own site and expertflyer said otherwise. Eventually I found someone who was willing to call someone to help me push the upgrade through.
The lesson learned here is to keep calling until you get a helpful agent.
Thanks for everyone's help. I ended up calling the concierge desk 3 times until I found someone that was helpful. All of them pretty much told me the availability was zero even though their own site and expertflyer said otherwise. Eventually I found someone who was willing to call someone to help me push the upgrade through.
The lesson learned here is to keep calling until you get a helpful agent.
Aug 25, 2018, 6:01 am
#10
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
FRA-YYC-SFO is the route I am taking. I didn't know there was different availability depending on where I am connecting to.
Thanks for everyone's help. I ended up calling the concierge desk 3 times until I found someone that was helpful. All of them pretty much told me the availability was zero even though their own site and expertflyer said otherwise. Eventually I found someone who was willing to call someone to help me push the upgrade through.
The lesson learned here is to keep calling until you get a helpful agent.
Thanks for everyone's help. I ended up calling the concierge desk 3 times until I found someone that was helpful. All of them pretty much told me the availability was zero even though their own site and expertflyer said otherwise. Eventually I found someone who was willing to call someone to help me push the upgrade through.
The lesson learned here is to keep calling until you get a helpful agent.
My guess is that you were booked onto the UA codeshare at 1740. If so. I 100% understand why there was no P space and so should you. Married Segment Logic. Availability is set based on a combination of flights. Different combinations have different availability. I hate married segment logic but it's what the airlines have changed to.
FRA-YYC P2
FRA-YYC-SFO connecting to the UA flight P0
FRA-YYC-SFO connecting to the AC Express flight P1
Aug 25, 2018, 7:15 am
#12
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
I don't believe it's a glitch. I believe it's part of the change in revenue management and AC just didn't clearly let members know of the change. I wouldn't be surprised if at some point they start enforcing that married segment logic stands, and if there is no P space (or whatever you're looking for in a given circumstance) based on the flights you're booked on, then too bad.
Aug 25, 2018, 8:28 am
#13
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
Routine problem, so I just book - then call and ask for NRD to fix...usually takes some time and they get back to me.
If not, can cancel within 24 hours and book again, try again.
OP, you need to be persistent, and have never found Concierge to helpful in this regard - last year waiting an hour on the line late one night from Lyon while tried to get this sorted - was mistake on my part, so will follow my own advice more thoroughly in future.
If not, can cancel within 24 hours and book again, try again.
OP, you need to be persistent, and have never found Concierge to helpful in this regard - last year waiting an hour on the line late one night from Lyon while tried to get this sorted - was mistake on my part, so will follow my own advice more thoroughly in future.
Aug 25, 2018, 8:49 am
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,797
I don't believe it's a glitch. I believe it's part of the change in revenue management and AC just didn't clearly let members know of the change. I wouldn't be surprised if at some point they start enforcing that married segment logic stands, and if there is no P space (or whatever you're looking for in a given circumstance) based on the flights you're booked on, then too bad.
In other words, how "policies" are made at AC.
Aug 25, 2018, 12:59 pm
#15
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I was always under the impression that upgrade availability was based on just that one segment.
Booking FRA-YYC-SFO deals with married segments, but upgrading it shouldn't.
Booking FRA-YYC-SFO deals with married segments, but upgrading it shouldn't.