IROPS on Reward ticket without status
Aug 20, 2018, 4:36 pm
#17
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,781
Aug 20, 2018, 5:36 pm
#18
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Because if I could pay $25 to protect my Dom/TB segment of an international ticket in winter, I would. Still I will be checking m my card. I fully expect things to go wrong when I travel Jan/Feb.
Aug 20, 2018, 7:40 pm
#20
Join Date: Feb 2005
Posts: 7,156
Aug 20, 2018, 7:45 pm
#21
Join Date: Feb 2005
Posts: 7,156
Interesting - the OMW terms & FAQ indicate it's only available for tickets purchased at aircanada.com.
But they also include US Airways in a list of airlines that they'll rebook you on, so the details may be out of date
But they also include US Airways in a list of airlines that they'll rebook you on, so the details may be out of date
Aug 20, 2018, 7:52 pm
#22
Join Date: Feb 2005
Posts: 7,156
Oops yes. But it’s not just not available LHR YYZ but also if you fly a route that has a domestic hop, where it would be available if I booked as separate tickets.
Because if I could pay $25 to protect my Dom/TB segment of an international ticket in winter, I would. Still I will be checking m my card. I fully expect things to go wrong when I travel Jan/Feb.
Aug 22, 2018, 2:03 am
#23
Original Poster
Join Date: Jul 2008
Posts: 336
Thanks for all of the constructive responses.
Updates:
- My parents ultimately reached their destination, about 25hrs later, and without bags. They spent about 6 hours at YVR trying to standby. Although I noted them well down the standby list for the afternoon flight, they actually made it (I was amazed).
- Their bags followed, approximately 48 hrs from original departure.
- The Air Canada website now notes fire/smoke issues and free rebooking at YXC & YCD with a claimed posting of Aug 20th (which was not online by mid-afternoon Aug 20th, but immaterial as it was still a minimum 2 days late from the regional press release, let alone actual conditions and wildfires prior to that). FYI AC also now offers 25% discounts for people traveling to/from affected areas - trying to keep up with WS and P8. The air for the moment is amazingly clear in YXC, yet there is now a rebook option - ha!
- At least my lounge passes gifted to them found a very good use!
The crux of this post/question revolves around two key issues:
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
Updates:
- My parents ultimately reached their destination, about 25hrs later, and without bags. They spent about 6 hours at YVR trying to standby. Although I noted them well down the standby list for the afternoon flight, they actually made it (I was amazed).
- Their bags followed, approximately 48 hrs from original departure.
- The Air Canada website now notes fire/smoke issues and free rebooking at YXC & YCD with a claimed posting of Aug 20th (which was not online by mid-afternoon Aug 20th, but immaterial as it was still a minimum 2 days late from the regional press release, let alone actual conditions and wildfires prior to that). FYI AC also now offers 25% discounts for people traveling to/from affected areas - trying to keep up with WS and P8. The air for the moment is amazingly clear in YXC, yet there is now a rebook option - ha!
- At least my lounge passes gifted to them found a very good use!
The crux of this post/question revolves around two key issues:
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
Aug 22, 2018, 4:53 am
#24
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Thanks for all of the constructive responses.
Updates:
- My parents ultimately reached their destination, about 25hrs later, and without bags. They spent about 6 hours at YVR trying to standby. Although I noted them well down the standby list for the afternoon flight, they actually made it (I was amazed).
- Their bags followed, approximately 48 hrs from original departure.
- The Air Canada website now notes fire/smoke issues and free rebooking at YXC & YCD with a claimed posting of Aug 20th (which was not online by mid-afternoon Aug 20th, but immaterial as it was still a minimum 2 days late from the regional press release, let alone actual conditions and wildfires prior to that). FYI AC also now offers 25% discounts for people traveling to/from affected areas - trying to keep up with WS and P8. The air for the moment is amazingly clear in YXC, yet there is now a rebook option - ha!
- At least my lounge passes gifted to them found a very good use!
The crux of this post/question revolves around two key issues:
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
Updates:
- My parents ultimately reached their destination, about 25hrs later, and without bags. They spent about 6 hours at YVR trying to standby. Although I noted them well down the standby list for the afternoon flight, they actually made it (I was amazed).
- Their bags followed, approximately 48 hrs from original departure.
- The Air Canada website now notes fire/smoke issues and free rebooking at YXC & YCD with a claimed posting of Aug 20th (which was not online by mid-afternoon Aug 20th, but immaterial as it was still a minimum 2 days late from the regional press release, let alone actual conditions and wildfires prior to that). FYI AC also now offers 25% discounts for people traveling to/from affected areas - trying to keep up with WS and P8. The air for the moment is amazingly clear in YXC, yet there is now a rebook option - ha!
- At least my lounge passes gifted to them found a very good use!
The crux of this post/question revolves around two key issues:
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
2. I am not sure the best way is to advise every single passenger. A 2 minutes check in can become a 15 minutes conversation about "should you or should you not rebook" and "what are the back up plans". When the queues at the airport are 45 minutes long during IROP time, making the average handle time go from 2m to 4m would create a 1.5h queue time. So I think this is where it becomes each individual's responsibility to make themselves aware of what could go wrong and start taking initiative. Especially since it's not sure yet if the flights are to be cancelled or not.
That being said, it would've been nice of AC to put that travel alert earlier.
Aug 22, 2018, 5:54 pm
#25
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
The crux of this post/question revolves around two key issues:
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
1. What is AC's obligation to update their travel notices?
2. What is AC's obligation to properly discuss potentials and options upon departure?
(They were notified they could rebook. I was not there, but have the impression it was not considered likely, or what the consequences of being stuck mid travel would be).
2. Potential issues, travel options and ultimate selection are really at your own risk. No one can guarantee that rebooking will necessary get you there.
This is where no good deed goes unpunished. Perhaps that first check-in agent shouldn't have speculated and tell your family members about the flight situation, since you now feel entitled that they're responsible for your travel disruption. Instead they should have just referred you to AC's travel advisory and leave it at that.
Aug 22, 2018, 6:31 pm
#27
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Aug 22, 2018, 7:05 pm
#28
Join Date: Apr 2013
Programs: Yes, I belong.
Posts: 361
Looping back to the OP: there were WS flights operating as normal but AC’s weren’t (if I read that correctly). In this situation, smoke/weather was not a contributing factor since it would have affected all flights, so it sounds like a situation that was within the airlines’ control — they chose to not operate that flight. As such, wouldn’t the pax be entitled to compensation?
Aug 22, 2018, 7:06 pm
#29
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,781
Looping back to the OP: there were WS flights operating as normal but AC’s weren’t (if I read that correctly). In this situation, smoke/weather was not a contributing factor since it would have affected all flights, so it sounds like a situation that was within the airlines’ control — they chose to not operate that flight. As such, wouldn’t the pax be entitled to compensation?
Also, different airlines may read issues differently. Take less of a chance. Or more.
Aug 23, 2018, 7:28 am
#30
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Looping back to the OP: there were WS flights operating as normal but AC’s weren’t (if I read that correctly). In this situation, smoke/weather was not a contributing factor since it would have affected all flights, so it sounds like a situation that was within the airlines’ control — they chose to not operate that flight. As such, wouldn’t the pax be entitled to compensation?
In my recollection, during storms Asian carriers typically operate as scheduled while North American carriers hold back (unless it’s very bad). Similarly look at AF YYz incident, as other airlines held back or diverted, AF decided to land in the storm.
Therefore just because WS did so doesn’t mean other airlines must follow. Since the contributing factor was not within an airline’s control hence there is no obligation on AC’s part. Once again, I emphasize ‘contributing factor’ not final discretion.
