Aeroplan issues with award redemption on partner airlines
Sep 7, 2018, 2:20 pm
#121
Join Date: Aug 2012
Posts: 26
I wasn't following the issue back then because everything seemed fine with the reservations, I had even confirmed seat preference with TK directly by phone.
We only found out about the problem when we tried to make our online check-in, there was no reservation in their system.
We called AE and they tried to fix it, we were in line as soon as the gate opened and I already had AE on the line and they said they would have to purchase the tickets.
We only found out about the problem when we tried to make our online check-in, there was no reservation in their system.
We called AE and they tried to fix it, we were in line as soon as the gate opened and I already had AE on the line and they said they would have to purchase the tickets.
Sep 7, 2018, 6:28 pm
#122
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I wasn't following the issue back then because everything seemed fine with the reservations, I had even confirmed seat preference with TK directly by phone.
We only found out about the problem when we tried to make our online check-in, there was no reservation in their system.
We called AE and they tried to fix it, we were in line as soon as the gate opened and I already had AE on the line and they said they would have to purchase the tickets.
We only found out about the problem when we tried to make our online check-in, there was no reservation in their system.
We called AE and they tried to fix it, we were in line as soon as the gate opened and I already had AE on the line and they said they would have to purchase the tickets.
Sep 7, 2018, 7:25 pm
#123
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Wow. That’s wild. Leaving aside the technical incompetence, I must say that Aeroplan has been VERY good at taking care of people in my experience. I had a MLE-SIN flight on SQ that got changed to MI and Aeroplan couldn’t ticket onto it, so they rerouted me on EK (!!). When the LX F mistake happened and they lost a friend’s seat, they had him buy the ticket and send him a $10K cheque to compensate. Etc. So the customer service part when stuff goes wrong, I have no problem with. It’s the things going wrong in the first place ...
As of now, LX/SK/NH/TG/LO are still blocked. Luckily BR/TK/OZ/UA/ET are still available to avoid YQ, but it's getting tougher to plan mini-RTWs.
Sep 7, 2018, 7:33 pm
#124
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
It's stories like these that make me wary of AC's takeover of AE. I also have heard of AE buying full J/F for people when issues occurred, and these full J/F tickets count towards status, too. But once AE is under AC control, I don't see AC doing this for customers. Heck, AC would have no problems stranding paid J pax on its own metals, am I supposed to believe that they will put pax in full J/F on other carriers when the redeemed segments got problems?
As of now, LX/SK/NH/TG/LO are still blocked. Luckily BR/TK/OZ/UA/ET are still available to avoid YQ, but it's getting tougher to plan mini-RTWs.
Sep 7, 2018, 10:18 pm
#125
Join Date: Jan 2017
Posts: 56
Lots of people saying they've been able to at least see desired flights searching with Expert Flyer. I can not even see anything. I've spent literally hours searching using the free trial and have found nothing. A whole ton of routes and a whole ton of dates. Any Star Alliance carrier that goes NA-Europe i searched for a bunch of dates and not ONE J availability for two people.
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
Sep 8, 2018, 4:06 am
#126
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Lots of people saying they've been able to at least see desired flights searching with Expert Flyer. I can not even see anything. I've spent literally hours searching using the free trial and have found nothing. A whole ton of routes and a whole ton of dates. Any Star Alliance carrier that goes NA-Europe i searched for a bunch of dates and not ONE J availability for two people.
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
Nov 6 - ORD-IST (TK)
Nov 7 - MIA-IST (TK)
Nov 2 - YYZ-WAW (LO)
Oct 24 - YUL-ZRH (LX)
Sep 17 - ORD-ARN (SK)
For J redemption TATL or TPAC, you either wait until extremely close to intended departure date or you go very far out. Otherwise, it will take some time finding them, which is why EF subscription makes it worthwhile. My mini-RTW strategy has been booking TATL/TPAC segments in Y on any *A airline first, and closer to departure look up YQ-free airlines J availability and then switch. I have no problems paying the change fees if that means I'll be in J.
Sep 8, 2018, 9:15 am
#127
Join Date: Jan 2017
Posts: 56
Thanks YYT82, they are showing up for me.
I booked 15 segments last march for a mini rtw i took in Aug. Booking in March, 5 months out, I was able to get 13 of 15 segments in J. Then the other two within days of departure..Now I'm trying to book like 4 segments for next June, 9 months out and nothing. Not one. Just wild. Hopefully this is not the beginning of the end with Aeroplan when it comes to value.
Is there anyone on here that would go 50/50 on a EF subscription?
I booked 15 segments last march for a mini rtw i took in Aug. Booking in March, 5 months out, I was able to get 13 of 15 segments in J. Then the other two within days of departure..Now I'm trying to book like 4 segments for next June, 9 months out and nothing. Not one. Just wild. Hopefully this is not the beginning of the end with Aeroplan when it comes to value.
Is there anyone on here that would go 50/50 on a EF subscription?
Sep 8, 2018, 9:21 am
#128
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,304
Lots of people saying they've been able to at least see desired flights searching with Expert Flyer. I can not even see anything. I've spent literally hours searching using the free trial and have found nothing. A whole ton of routes and a whole ton of dates. Any Star Alliance carrier that goes NA-Europe i searched for a bunch of dates and not ONE J availability for two people.
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
Wondering if EF somehow limits search results if you're using the free trial? This is inexpiable really and super frustrating.
Would someone be able to give me a route and a date that they're seeing availability for? I cant even find high YQ flights to europe in J direct for two. Mind boggling
This doesnt of course change the fact that all those flights are bookable using united (and other) miles, but not Aeroplan.
Sep 8, 2018, 3:05 pm
#129
Join Date: Mar 2001
Location: Abbotsford, BC, Canada
Programs: Marriott Gold, HHonors Gold, IHG Silver, Aeroplan 25K, DVC
Posts: 310
This appears to still be an issue. I've been trying to book business class CEB-YVR on Apr 18. Aeroplan shows mixed seat availability on Eva (fortunately, it's the relatively short CEB-TRE segment that's in coach. But when I try to purchase the ticket I keep getting:
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
Sep 8, 2018, 3:18 pm
#130
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
This appears to still be an issue. I've been trying to book business class CEB-YVR on Apr 18. Aeroplan shows mixed seat availability on Eva (fortunately, it's the relatively short CEB-TRE segment that's in coach. But when I try to purchase the ticket I keep getting:
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
See this thread: https://www.flyertalk.com/forum/air-...te-issues.html
Sep 8, 2018, 3:19 pm
#131
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
This appears to still be an issue. I've been trying to book business class CEB-YVR on Apr 18. Aeroplan shows mixed seat availability on Eva (fortunately, it's the relatively short CEB-TRE segment that's in coach. But when I try to purchase the ticket I keep getting:
THE ITINERARY YOU REQUESTED IS NOT AVAILABLE
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
We're sorry, but due to real-time availability, the itinerary you requested is no longer available.
I was able to see the same itinerary on united.com (sadly I don't have enough united points to purchase it there) so I'm pretty sure the problem is with Aeroplan.
I was able to book BR recently FYI.
Sep 9, 2018, 4:47 pm
#132
Join Date: Nov 2012
Programs: Hilton Diamond, Marriott Plat, Delta Plat, AA Gold, Avis PresClub
Posts: 104
Unable to book SWISS Business via Aeroplan
I have never used Aeroplan, but I have a stash of AMEX points I was planning on transferring. Looking at flights around July 4th. Main flight is ORD-ZRH. United has saver level at 70k Business class. Expertflyer shows class "I" seats open. On the Aeroplan website, Swiss is not an option, just Turkish through Istanbul. I called Aeroplan and they said they dont have access to Swiss for this flight. Is that normal, or is this something that may pass soon if I just wait another week?
Sep 10, 2018, 8:20 am
#133
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
I have never used Aeroplan, but I have a stash of AMEX points I was planning on transferring. Looking at flights around July 4th. Main flight is ORD-ZRH. United has saver level at 70k Business class. Expertflyer shows class "I" seats open. On the Aeroplan website, Swiss is not an option, just Turkish through Istanbul. I called Aeroplan and they said they dont have access to Swiss for this flight. Is that normal, or is this something that may pass soon if I just wait another week?
In each case, United had shown available flights on other days, but Aeroplan seemed to prune them off (or they didn't see them).
Seemed quite odd, but I knew that calling in wouldn't help, with the agents probably seeing the same thing as me, and would give me a similar response about not having access to those flights.
In my case, I checked for two weeks before deciding not to chance it, with no changes in Aeroplan's display of Swiss availability, if that helps.
Sep 10, 2018, 10:56 am
#134
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,159
Weeks into it and no sign of any kind of "fix", no official statement from Aeroplan, nothing.
I'm starting to think that my summer trip to Denmark that I'm trying to book on AE to use up some remaining points isn't going to happen. $2,500 in YQ for 4 people on AC/LH is just nuts.
I wouldn't normally go to Asia in the summer since I find the heat and humidity to be too intense at many of the popular destinations (with kids in school it's nearly impossible to go in shoulder seasons as I used to). However, I'm starting to wonder if I should just pull the trigger on a nice low-YQ summer vacation to HKG or NRT before Aeroplan takes that option away too
I'm starting to think that my summer trip to Denmark that I'm trying to book on AE to use up some remaining points isn't going to happen. $2,500 in YQ for 4 people on AC/LH is just nuts.
I wouldn't normally go to Asia in the summer since I find the heat and humidity to be too intense at many of the popular destinations (with kids in school it's nearly impossible to go in shoulder seasons as I used to). However, I'm starting to wonder if I should just pull the trigger on a nice low-YQ summer vacation to HKG or NRT before Aeroplan takes that option away too
Sep 10, 2018, 11:44 am
#135
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I realize all these threads were started at different times for different reasons, but we seem to be at a point where I wonder if making this a Master Thread with a wiki that would include the links to threads like these:
What's up with LO awards?
Aeroplan issues with award redemption on partner airlines
Aeroplan Award Redemption (NH/TG ~355 days out)
and so on
What's up with LO awards?
Aeroplan issues with award redemption on partner airlines
Aeroplan Award Redemption (NH/TG ~355 days out)
and so on