Aeroplan issues with award redemption on partner airlines

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Aug 28, 2018, 4:18 pm

#61

canadianhockey91

Join Date: Apr 2009

Location: Kamloops, BC

Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite

Posts: 344

thanks for the heads up!

Aug 29, 2018, 9:36 am

#62

Pseudo Nim

Join Date: Jan 2006

Location: In the air

Programs: Occasional RTW club

Posts: 6,924

I’m getting nonexistent flights on OS. VIE-PRG in the morning is a Q400 which has no business, but Aeroplan is pulling up only business space. And of course when I try to book it, it errors out - because there’s no real business space!!! Argh.

Aug 29, 2018, 1:45 pm

#63

chawk12

Join Date: Jul 2015

Posts: 88

Both. I was able to see the flights online then I called into book. At the time they fixed the issue but by judging these recent posts... it looks like they're having issues again...

Aug 29, 2018, 2:17 pm

#64

flyer05

Join Date: Aug 2013

Location: YYZ, YUL, PEK

Posts: 429

Now I can't find any SK space, despite having seen it earlier today.

Aug 29, 2018, 2:58 pm

#65

canadianhockey91

Join Date: Apr 2009

Location: Kamloops, BC

Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite

Posts: 344

Quote:

Originally Posted by flyer05

Now I can't find any SK space, despite having seen it earlier today.

ugh, this is my leg over....literally have the whole itinerary and then it disappears.

Aug 29, 2018, 10:04 pm

#66

bcnfish

Join Date: Mar 2010

Posts: 614

LX is gone again. Really irritating as I needed to book an O seat that just opened up and now I will have to pay a change fee to add on the LX leg.

Aug 30, 2018, 5:46 am

#67

unclepants

Join Date: Jul 2007

Location: YQR

Programs: AC-100k, MR LTT

Posts: 258

LX is indeed gone (April-August 2019) again. Another odd data point: ZRH-YYZ on AC was only showing for me if I add the onward connection to Montreal.

I wonder just how messed up the back-end systems are at AP.

Aug 30, 2018, 6:15 am

#68

YYT82

Join Date: May 2013

Location: YYT/YYC/TPE

Programs: AC SE, UA, National Exec Elite, Nexus, GE

Posts: 1,810

Quote:

Originally Posted by unclepants

The LX issue and AC issue are two separate ones. LX and SK are gone from search results again. However, your ZRH-YYZ issue has to do with married segments logic.

Aug 30, 2018, 6:45 am

#69

unclepants

Join Date: Jul 2007

Location: YQR

Programs: AC-100k, MR LTT

Posts: 258

Quote:

Originally Posted by YYT82

The LX issue and AC issue are two separate ones. LX and SK are gone from search results again. However, your ZRH-YYZ issue has to do with married segments logic.

Ahhh, okay, thank you. BR also seems to be gone.

Aug 30, 2018, 7:12 am

#70

Beltway2A

Join Date: Apr 2017

Location: WAS

Programs: Free Agent

Posts: 1,757

Quote:

Originally Posted by unclepants

Ahhh, okay, thank you. BR also seems to be gone.

I was seeing some BR this morning out of ORD and VIE.

Aug 30, 2018, 10:55 am

#71

Beltway2A

Join Date: Apr 2017

Location: WAS

Programs: Free Agent

Posts: 1,757

I called Aeroplan and was told that there's a known issue with NH, SK and LX that has been escalated to a "Major Incidents Team." Whether that's true or whether the agent was just trying to get me off the phone, I do not know.

Aug 30, 2018, 12:04 pm

#72

unclepants

Join Date: Jul 2007

Location: YQR

Programs: AC-100k, MR LTT

Posts: 258

Quote:

Originally Posted by Beltway2A

I was seeing some BR this morning out of ORD and VIE.

Thank you. I've yet to find a TATL flight, unfortunately, but I will keep hunting and hope I find the window.

Aug 31, 2018, 9:20 am

#73

mabio

Join Date: Aug 2012

Posts: 26

TUKISH & SWISS transcontinental flights dropped ?

Hi, I have been building my itineraries using transcontinental flights from YUL on SWISS & TURKISH for years now.
Now nothing is available ?

mabio

Aug 31, 2018, 9:26 am

#74

Beltway2A

Join Date: Apr 2017

Location: WAS

Programs: Free Agent

Posts: 1,757

See here. There are technical issues interfering with Aeroplan loading award space with some *A partners.

Aug 31, 2018, 9:30 am

#75

Shareholder

FlyerTalk Evangelist

Join Date: Sep 1999

Location: Toronto, Ontario, Canada

Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat

Posts: 38,186

Just to clarify: Transcontinental/IntraContinental is a flight that crosses a continent - YYZ-YVR. You’re talking about a TransAtlantic/InterContinental flight that goes from one continent to another (in your case over the Atlantic, or over the North Pole) - YYZ-ZRH.