Aeroplan issues with award redemption on partner airlines
Sep 2, 2018, 7:40 am
#91
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Update to my own problem - ended up calling in and having the agent book BR+OS manually because website was erroring out (like, flight would show but couldn’t book). Agent gave me some long speech about “capacity on website” and “many itineraries showing but not bookable” as a reason why they need to charge me $30. Fortunately, a supervisor fixed that broken logic.
Now I have to book CA flights... and the exact same thing is happening. Facepalm. Is ANYTHING bookable on the website?!?!?
I sometimes wonder if the agents get the booking fees as part of their remuneration package.
Sep 2, 2018, 7:56 am
#92
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Yup. Well - the agents can’t waive it. Need the supervisor to. I sometimes feel like the entire existence of Errorplan hinges on the $30 fee, so getting it waived is akin to getting someone to involuntarily donate a kidney or something.
Sep 3, 2018, 6:41 am
#93
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,725
Looks like Air Canada's reservation system (Reservac?) is experiencing connectivity issues with Amadeus (same system used by ANA/TG/TAP/SWISS/SQ/BR/LH and many other partners) .
I spoke to an agent this morning, he said no ETA on a fix, but that "it sounds like it'll be sooner rather than later", whatever that means.
I asked if they were waiving change fees and booking fees for customers unable to book seats that are available, he said "no decision has been made about that yet".
Sep 3, 2018, 12:37 pm
#94
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
I called in 30 minutes ago, and an agent was able to see the IAD-NRT space on NH I've been hunting for. He was not able to see the connecting NRT-BKK space, so I just locked in the TPAC segment. Ticketing just went through a few moments ago.
Sep 4, 2018, 1:15 pm
#95
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,159
So you guys are just calling in to request flights that are usually there but have recently been rendered invisible?
I've been tracking YWG-YUL-ZRH-CPH with LX for the TATL segment and it was showing up every Sunday through the spring and early summer. Now it's invisible (although I can see it showing up as a saver option on united.com). So if I call and ask the AE agent to book it there's a chance it may be available?
I've been tracking YWG-YUL-ZRH-CPH with LX for the TATL segment and it was showing up every Sunday through the spring and early summer. Now it's invisible (although I can see it showing up as a saver option on united.com). So if I call and ask the AE agent to book it there's a chance it may be available?
Sep 4, 2018, 2:03 pm
#96
Join Date: Apr 2013
Programs: BA Executive Club, Alaska Mileage Plan, CX Gold, SPG Gold, Aeroplan
Posts: 27
I just called in to get the latest. The agent stated that there has been a technical issue since August 29 that "inhibits" booking Swiss. I had her try and book a specific LX segment that I confirmed was available in I class on both United and on EF and she added "there is no availability anyway". I corrected her in stating that there is, in fact, availability, but that Aeroplan just can't see it, let alone book it. I asked what folks like me are to do when their "technical issue" is resolved and the seats sought are gone. She said I would be "out of luck".
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
Sep 4, 2018, 2:07 pm
#97
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I just called in to get the latest. The agent stated that there has been a technical issue since August 29 that "inhibits" booking Swiss. I had her try and book a specific LX segment that I confirmed was available in I class on both United and on EF and she added "there is no availability anyway". I corrected her in stating that there is, in fact, availability, but that Aeroplan just can't see it, let alone book it. I asked what folks like me are to do when their "technical issue" is resolved and the seats sought are gone. She said I would be "out of luck".
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
Sep 4, 2018, 2:41 pm
#98
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,159
I just called in to get the latest. The agent stated that there has been a technical issue since August 29 that "inhibits" booking Swiss. I had her try and book a specific LX segment that I confirmed was available in I class on both United and on EF and she added "there is no availability anyway". I corrected her in stating that there is, in fact, availability, but that Aeroplan just can't see it, let alone book it. I asked what folks like me are to do when their "technical issue" is resolved and the seats sought are gone. She said I would be "out of luck".
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
I am very suspicious of this situation. What are the chances that the most sought after YQ-free TATL award partner on Aeroplan has its bookings coincidentally "inhibited" just days after AC agrees to buy AE?
I wonder if it's a HUACA situation to find someone savvy enough to book the flights I'm eyeing? I have definitely found the LX flights I want as saver awards on United. I guess there's only one way to find out... time to warm up that old dialing finger.
Sep 4, 2018, 3:18 pm
#99
Join Date: Apr 2013
Programs: BA Executive Club, Alaska Mileage Plan, CX Gold, SPG Gold, Aeroplan
Posts: 27
I don't think it's a HUACA situation as I have tried several agents (while simultaneously looking at the Aeroplan site, United and EF). Each time, the AE agents state that "there is no availability" as opposed to "yes it's available but we cannot currently book it." After reading this thread and calling in the first time, the agent actually tried to feed me the line that there is simply nothing available despite my telling her that there is I class space, but it is apparently a problem on your end. She insisted, asking "where are you seeing this space?" and I asked her to kindly check with her IT folks to see if it is a known issue. Sure enough, she came back and confirmed it is an IT issue with no ETA.
Interestingly, AE has not issued a news release on their site as they did when they had a similar problem in 2017. Again, very suspicious.
Interestingly, AE has not issued a news release on their site as they did when they had a similar problem in 2017. Again, very suspicious.
Sep 4, 2018, 5:31 pm
#100
Join Date: Apr 2009
Location: Kamloops, BC
Programs: Air Canada-Aeroplan, NEXUS, E50K, Marriott Bonvoy Gold Elite
Posts: 344
I don't think it's a HUACA situation as I have tried several agents (while simultaneously looking at the Aeroplan site, United and EF). Each time, the AE agents state that "there is no availability" as opposed to "yes it's available but we cannot currently book it." After reading this thread and calling in the first time, the agent actually tried to feed me the line that there is simply nothing available despite my telling her that there is I class space, but it is apparently a problem on your end. She insisted, asking "where are you seeing this space?" and I asked her to kindly check with her IT folks to see if it is a known issue. Sure enough, she came back and confirmed it is an IT issue with no ETA.
Interestingly, AE has not issued a news release on their site as they did when they had a similar problem in 2017. Again, very suspicious.
Interestingly, AE has not issued a news release on their site as they did when they had a similar problem in 2017. Again, very suspicious.
Sep 4, 2018, 5:54 pm
#101
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
In my particular case, BR was not showing - only TK was. But I knew BR was available as UA was showing it. I had them manually book it and it worked.
Not sure if this would work for the “blocked” carriers though. I know for a fact someone tried to book LO YYZ-WAW, and despite being available on UA, they couldn’t even manually / direct book it with AE.
Not sure if this would work for the “blocked” carriers though. I know for a fact someone tried to book LO YYZ-WAW, and despite being available on UA, they couldn’t even manually / direct book it with AE.
Sep 4, 2018, 6:31 pm
#102
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
Here's my question...
Assume that everything they've said is 100% accurate, and it's a technical issue they're actively working to fix as fast as they can.
Is it not still false advertising? They say I can book with all the Star partners (minus LX F, etc.). In fact, AC also makes this claim when you book mileage-earning flights with them.
Assume that everything they've said is 100% accurate, and it's a technical issue they're actively working to fix as fast as they can.
Is it not still false advertising? They say I can book with all the Star partners (minus LX F, etc.). In fact, AC also makes this claim when you book mileage-earning flights with them.
Sep 4, 2018, 6:52 pm
#104
Join Date: Sep 2012
Location: Canada
Posts: 14
I find it awfully convenient that AC made the bid on August 21 and since August 22 we can't book Swiss/Thai etc, yet its visible every where else. Awful coincidence or... ? Sitting on a ton of miles here and can't do squat with them. Very annoying.
Called in yesterday evening, was told they are not visible, cant book, IT is working on it, blabla.
Called in yesterday evening, was told they are not visible, cant book, IT is working on it, blabla.
Last edited by wadnera; Sep 4, 2018 at 6:53 pm Reason: add detail