Aeroplan issues with award redemption on partner airlines
Dec 12, 2018, 6:30 am
#211
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 967
It looks like we can add UA to the "unbookable" airlines. I found some availability from EWR and IAD to Europe for early summer in what looks like F*. But when I tried a mock booking, the Aeroplan web site refused to book it.
*It was called Premium Economy, but the fare class was O and the necessary mileage was on F level
*It was called Premium Economy, but the fare class was O and the necessary mileage was on F level
Dec 12, 2018, 3:25 pm
#212
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
It looks like we can add UA to the "unbookable" airlines. I found some availability from EWR and IAD to Europe for early summer in what looks like F*. But when I tried a mock booking, the Aeroplan web site refused to book it.
*It was called Premium Economy, but the fare class was O and the necessary mileage was on F level
*It was called Premium Economy, but the fare class was O and the necessary mileage was on F level
This issue on the Aeroplan site is known and has been discussed. This is not F space, and you should not be able to book it through Aeroplan. The only bug is that it's showing up at all.
Dec 13, 2018, 8:14 am
#213
Join Date: Apr 2011
Location: YXU
Programs: AC SE100K, National E/E, HH Diamond, IHG Diamond, MB, Avis PC
Posts: 967
I missed that discussion. Thanks for the info.
Dec 15, 2018, 5:26 pm
#214
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Dec 17, 2018, 1:56 pm
#215
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
I can see LX award availability on UA that is not available on Aeroplan (BOS-ZRH)
Anyone know now why this may be? Interestingly there is an earlier LX flight available on both site but the later one only on UA
Anyone know now why this may be? Interestingly there is an earlier LX flight available on both site but the later one only on UA
Dec 17, 2018, 2:09 pm
#216
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Short answer: the airlines do not release the same offerings to all *A partners. There are posts asking why UA and NH have awards that don't show on Aeroplan. On the SQ forum and NH forum, there are questions why awards don't match UA etc,
In your case it is about an earlier flight, in other examples, it is about partners and routes that don't show on Aeroplan.
Also, did you call Aeroplan and ask an agent if they see the space?
Dec 17, 2018, 2:26 pm
#217
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Dec 17, 2018, 5:48 pm
#218
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
All programs have similar issues. not just Aeroplan. Happens all the time with AA on Finnair availability for example.
It does not hurt to make a call to find out what the agent sees.
Jan 23, 2019, 10:09 am
#219
Join Date: Mar 2012
Posts: 3,166
I think Aeroplan is not showing UA and NH availability properly, at least for some dates.
I tried searching for UA and NH biz/first class award space, but the Aeroplan website did not return any availability when I can see award space being available on other *A websites (UA, NH, AV, etc)
Even Expertflyer is saying there is positive award space at the saver level for UA and NH flights in biz/first class, but Aeroplan just doesn't display any.
Is anyone else having issues with UA and NH awards via Aeroplan?
I thought this was fixed some time ago but maybe not?
I tried searching for UA and NH biz/first class award space, but the Aeroplan website did not return any availability when I can see award space being available on other *A websites (UA, NH, AV, etc)
Even Expertflyer is saying there is positive award space at the saver level for UA and NH flights in biz/first class, but Aeroplan just doesn't display any.
Is anyone else having issues with UA and NH awards via Aeroplan?
I thought this was fixed some time ago but maybe not?
Last edited by agjil; Jan 23, 2019 at 11:48 am Reason: typo
Jan 23, 2019, 6:19 pm
#220
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
I think Aeroplan is not showing UA and NH availability properly, at least for some dates.
I tried searching for UA and NH biz/first class award space, but the Aeroplan website did not return any availability when I can see award space being available on other *A websites (UA, NH, AV, etc)
Even Expertflyer is saying there is positive award space at the saver level for UA and NH flights in biz/first class, but Aeroplan just doesn't display any.
Is anyone else having issues with UA and NH awards via Aeroplan?
I thought this was fixed some time ago but maybe not?
I tried searching for UA and NH biz/first class award space, but the Aeroplan website did not return any availability when I can see award space being available on other *A websites (UA, NH, AV, etc)
Even Expertflyer is saying there is positive award space at the saver level for UA and NH flights in biz/first class, but Aeroplan just doesn't display any.
Is anyone else having issues with UA and NH awards via Aeroplan?
I thought this was fixed some time ago but maybe not?
Feb 5, 2019, 10:05 am
#221
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
LOT not bookable on Aeroplan
I've been trying to book a flight on LOT from BUD to WAW but only Austrian with a connection is available and timing doesn't quite work. Called Aeroplan, apparently no bookings work in LOT as after booking they were being cancelled by LOT. No expected resolution date. Was advised to just book a revenue ticket.
Turkish Airlines not available
Feb 6, 2019, 1:29 pm
#224
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've been trying to book a flight on LOT from BUD to WAW but only Austrian with a connection is available and timing doesn't quite work. Called Aeroplan, apparently no bookings work in LOT as after booking they were being cancelled by LOT. No expected resolution date. Was advised to just book a revenue ticket.
