Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Not permitted to fly - BAN from airline!

Not permitted to fly - BAN from airline!

Old Aug 13, 18, 9:06 am
  #1  
Original Poster
 
Join Date: Aug 2018
Posts: 7
Angry Not permitted to fly - BAN from airline!

I'm hoping to get some help here, I am extremely troubled and offended by what I think was prejudice against us at the airport.

There was a particular gate agent who just seemed to not like us at the airport yesterday from the moment we checked in. There is no explaining it other than prejudice of some kind but who knows. We had issues from the moment we checked in, after that we got bumped on standby on 2 flights and our 3rd flight which we had seats on got cancelled. There were major weather issues. We decided to go home and take the next available flight which was the next morning.

We arrived the next morning very early for our flight to find out we were not permitted to fly.

Here are some facts:
  • After some arduous airport issues and complete blatant misleading lies from employees my husband called this particular gate agent out for misleading us. My husband alone addressed her and they got into a heated argument in which he used a curse word towards her. He swore which was not acceptable but it was not a threat of any kind and was not malicious/racist/etc.
  • We called the evening before to verify our seats and were told nothing of this issue.
  • We arrived unknowlingly having spent another fortune on Uber's at the airport to find out this issue, how could we have not been made aware earlier?
  • According to their policies you have to be a threat to other passengers to be banned or not permitted on the flight, does swearing once at one person justify what they did? I don't think it does.
  • If my husband is the one who made the comment why were we all banned from flying?
As a result of their actions we missed an important family event and have lost 3 days of our trip not to mention an upsetting and horrible 2 days. I feel the only explanation was outright prejudice of some kind because nothing explains this. The particular agent and her manager were both incredibly rude to us from beginning to end.

I do think I have some legal standing here and will be looking into our legal options but I'd love to hear from some fellow travelers out there
Thanks in advance
Mnyclfyer is offline  
Old Aug 13, 18, 9:08 am
  #2  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC S100K 2MM; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 29,334
Welcome to FT.
yyznomad is offline  
Old Aug 13, 18, 9:29 am
  #3  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K MM, Accor Gold, Bonvoy Plat, HH Diamond
Posts: 33,623
If an employee says you're bad, you're banned. It's unfortunate.

However, I suspect banning YOU for your husband's actions violates a contract, so you should have recourse there.

Good luck.
canadiancow is online now  
Old Aug 13, 18, 9:31 am
  #4  
 
Join Date: Jun 2013
Location: Ontario. Canada
Programs: Aeroplan, IHG, Enterprise, Avios, Nexus
Posts: 6,695
Originally Posted by Mnyclfyer View Post
I'm hoping to get some help here, I am extremely troubled and offended by what I think was prejudice against us at the airport.

There was a particular gate agent who just seemed to not like us at the airport yesterday from the moment we checked in. There is no explaining it other than prejudice of some kind but who knows. We had issues from the moment we checked in, after that we got bumped on standby on 2 flights and our 3rd flight which we had seats on got cancelled. There were major weather issues. We decided to go home and take the next available flight which was the next morning.

We arrived the next morning very early for our flight to find out we were not permitted to fly.

Here are some facts:
  • After some arduous airport issues and complete blatant misleading lies from employees my husband called this particular gate agent out for misleading us. My husband alone addressed her and they got into a heated argument in which he used a curse word towards her. He swore which was not acceptable but it was not a threat of any kind and was not malicious/racist/etc.
  • We called the evening before to verify our seats and were told nothing of this issue.
  • We arrived unknowlingly having spent another fortune on Uber's at the airport to find out this issue, how could we have not been made aware earlier?
  • According to their policies you have to be a threat to other passengers to be banned or not permitted on the flight, does swearing once at one person justify what they did? I don't think it does.
  • If my husband is the one who made the comment why were we all banned from flying?
As a result of their actions we missed an important family event and have lost 3 days of our trip not to mention an upsetting and horrible 2 days. I feel the only explanation was outright prejudice of some kind because nothing explains this. The particular agent and her manager were both incredibly rude to us from beginning to end.

I do think I have some legal standing here and will be looking into our legal options but I'd love to hear from some fellow travelers out there
Thanks in advance
Yes, it was absolutely prejudiced. Most employers are extraordinarily prejudiced toward those who get into heated arguments and curse at their staff. I'd have punted you too.

Maybe if you'd acted like adults when there were "major weather issues" you wouldn't have caused yourself to lose 3 days and an important family event.

Your legal position? I don't know because I'm not a lawyer. Your moral position? Indefensible. You got what you deserved.

Last edited by tcook052; Aug 14, 18 at 8:30 am Reason: snark
Badenoch is offline  
Old Aug 13, 18, 9:50 am
  #5  
 
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: sqrt(-school of apologist)
Posts: 5,384
It's not uncommon for private companies to exit clients for unruly behaviour, from hotels to banking to airlines.

it's also enough of a long process that is long enough to not be able to use it as a "lol f him" mechanism. We're talking about actually getting banned from flying AC, and not a heat of the moment gate agent decision to deny boarding or a pilot refusing to leave without offloading an unruly passenger.

Sounds like you may get a letter from AC advising you to fly west jet going forward.

Whatever your husband seemed to have been enough to trigger that process and have corporate security approve it. I'd suggest filling out the online for to AC's customer relations, and keeping the above in mind when deciding the tone of your message to them.

Also, if you're "guilty by association" due to your husband, I'm sure this can be argued to have any ban released on you.
BearX220, Dolphin2 and boss315 like this.
SparseFlyer is online now  
Old Aug 13, 18, 10:05 am
  #6  
 
Join Date: Jan 2013
Location: YYC
Programs: AC-E50K, *G, WS-Gold, Nexus, HH-Diamond, Marriott-Gold, Hertz-PC
Posts: 171
Oh boy, here we go again. Another one-sided post detailing how egregiously a flyer was treated by AC. Of course, itís not possible that any actions by the flyer (OPís husband) did anything at all to bring this upon themselves.

Which scenario is more likely?

-Flyer did and said absolutely nothing to bring this on themselves (swearing and raised voices of course are perfectly acceptable when upset). Therefore this is obviously some sort of prejudice.

-Based on behaviour/statements made by flyer, he was determined to be a legitimate risk to fly, per ACís criteria.

Iím by no means defending ACís actions as a whole, having been on the receiving end of terrible AC service many times. I would just like to see people taking responsibility for their own actions, and accepting the consequences of same.
TravellingGypsy is offline  
Old Aug 13, 18, 10:06 am
  #7  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE MM, SD Gold, SPG Gold
Posts: 13,517
@Badenoch, other members of a travelling party do not deserve to be banned for the perceived or actual offensive actions of one traveller in the party.
@Mnyclfyer, flying (and mroe particularly being told you will not be flying) is stressful and leads people to react in many different ways, including negative reactions. It is never a good idea to get into an argument or swear at airline employees. While they are in the service industry and the customer is always supposed to be right, they hold the cards and have wide latitude to "punish" what they see as offensive behaviour. hopefully this will be a painful lesson for your partner and I wish you good luck in getting compensation from the airline - I would focus any complaint to them on the knock on effect to you and other family members.
Dolphin2 and tinchote like this.
The Lev is offline  
Old Aug 13, 18, 10:08 am
  #8  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, Accor Plat, Marriott Gold, Carlson Gold, Hilton Gold
Posts: 21,285
Originally Posted by Mnyclfyer View Post
I do think I have some legal standing here and will be looking into our legal options but I'd love to hear from some fellow travelers out there
Thanks in advance
You will get no sympathy here, or legal advice.

You should contact the air passengers rights facebook group or your lawyer.
rankourabu is offline  
Old Aug 13, 18, 10:13 am
  #9  
 
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: sqrt(-school of apologist)
Posts: 5,384
OP got 31% sympathy from me actually.
SparseFlyer is online now  
Old Aug 13, 18, 10:14 am
  #10  
 
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,488
To "ban" someone, AC requires written documentation, which can be contested before the CTA (Canadian Transportation Agency) and is where your next step would be IF you cannot resolve it with AC directly.

I'd check the CTA decision results here searched on the word "ban" - it may not be encouraging for complete "success" in your case.
https://otc-cta.gc.ca/eng/decisions/ban

By the way, here is the official rule (not restricted to "other passengers":
"T]he person’s conduct, or condition is or has been known to be abusive, offensive, threatening, intimidating, violent, or otherwise disorderly, and in reasonable judgement of a responsible carrier employee there is a possibility that such passenger would cause disruption or serious impairment to the physical comfort or safety of other passengers or carrier’s employees, interfere with crew member in the performance of his/her duties aboard carrier’s aircraft, or otherwise jeopardize safe and adequate flight operations."

So you can see, the conditions for being "banned" are quite a bit broader than physically threatening.
robsaw is offline  
Old Aug 13, 18, 10:15 am
  #11  
FlyerTalk Evangelist
 
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE MM, SD Gold, SPG Gold
Posts: 13,517
Originally Posted by TravellingGypsy View Post
Oh boy, here we go again. Another one-sided post detailing how egregiously a flyer was treated by AC. Of course, itís not possible that any actions by the flyer (OPís husband) did anything at all to bring this upon themselves.


Guess you missed this part of the OP's post:
Originally Posted by Mnyclfyer View Post
My husband alone addressed her and they got into a heated argument in which he used a curse word towards her. He swore which was not acceptable but it was not a threat of any kind and was not malicious/racist/etc.
Seems to me that the OP is "owning" the fact that her husband behaved inappropriately.
The Lev is offline  
Old Aug 13, 18, 10:19 am
  #12  
 
Join Date: Jun 2013
Location: Ontario. Canada
Programs: Aeroplan, IHG, Enterprise, Avios, Nexus
Posts: 6,695
Originally Posted by The Lev View Post
@Badenoch, other members of a travelling party do not deserve to be banned for the perceived or actual offensive actions of one traveller in the party.
This assumes the rest of the family weren't also engaged in the fracas. It's quite rare for everyone else to stand there silently while one member of the group starts a heated argument and curses at staff. One of the risks of travelling in a group is that everyone might pay the price if one person in the group starts a heated argument and curses at the staff.

Everyone has probably seen similar occurrences in airports but you really have to make an effort to be extra obnoxious to get banned by the airline and I am confident we are getting a very sanitized version of the events.
Great_circle likes this.
Badenoch is offline  
Old Aug 13, 18, 10:24 am
  #13  
 
Join Date: Mar 2014
Location: YVR
Programs: AC E50K, NEXUS, Marriott Gold
Posts: 184
Yeah sure it was 'just the husband' doing the swearing at the GA. Happy travels on WS OP.
trek604 is offline  
Old Aug 13, 18, 10:26 am
  #14  
 
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC E35K
Posts: 5,108
I suggest you review Rule 75 - Refusal to Transport of the relevant (domestic or international)Tariffs for AC. You'll see that AC has given them quite a lot of leeway with what they can do. However, in order to apply any ban, that decision must be communicated to you.

In addition, from the tariffs, a decision to refuse transport applies to the offending passenger, and it doesn't mention any other passengers travelling with that person.

https://www.aircanada.com/ca/en/aco/...e-tariffs.html
ChrisA330 is online now  
Old Aug 13, 18, 10:32 am
  #15  
 
Join Date: Jan 2013
Location: YYC
Programs: AC-E50K, *G, WS-Gold, Nexus, HH-Diamond, Marriott-Gold, Hertz-PC
Posts: 171
Originally Posted by The Lev View Post
Seems to me that the OP is "owning" the fact that her husband behaved inappropriately.
Completely disagree. If the OP were in fact ďowningĒ the consequences of husbandís actions, the OP would not be claiming the ban was due to prejudice alone.
TravellingGypsy is offline  

Thread Tools
Search this Thread
Search Engine: