Jay103

MitchR

That being said, I had an issue in which a Gate Agent couldn't spell my name and wouldn't give me a boarding pass (this was pre 9-11 when boarding passes were issued at the gate). She started yelling and screaming at me and called me a liar. I just called the airline and a supervisor came out, gave me my boarding pass, and took the gate agent aside and chewed her out. The Gate Agent came onto the plane before takeoff and started into me again. Not wanting to make the evening news I got off of the plane and called the airline again. I later found out that the Agent had put a comment into my PNR. The Airline told me that PNR comments only last for the duration of the flight and that Gate Agents cannot put permanent comments into a passenger's profile. As for the Gate Agent, the next time that I flew through that airport she was a baggage handler. I had a choice, yell, scream, and curse and be on the 11 o'clock news, or smile, absorb the abuse, and let the airline handle it.

Mnyclfyer

AMEN!

I think from the portion of helpful posts I do have some direction on how to deal with this through the airline. I don't know at this time STILL what the deal is if we are all banned or just had our flights cancelled. I appreciate the constructive comments.

I'm not sure why everyone keeps harping on my involvement or lack-thereof in my husbands behavior as I said from the very first post it was unacceptable and NOT OK I'm not defending it in any way. There is nothing I can do about what he did at this point other than make sure it doesn't happen again. We were already in another part of the airport when he told me of the altercation (which I didn't think much of at the time) and we were dealing with 2 very cranky children who had spent 6 hours traveling to get no-where. My first priority wasn't arranging an apology to an AC employee who was nothing but a jerk to us. Prejudice against us having children for sure. After what we had been through that day I might have lost my cool as well. If you think customer service is great at US airports then you must be living on a parallel planet that I'd love to come visit one day.

The only question I'd love to get answered today is how if any do you get in contact with someone at AC customer service. All I can get is an email form which seems so inappropriate for the scale of what happened. I'd love to get somewhere with them sooner than later since at the very least I'd like to get my money back.

ChrisA330

The online form is the only official way to contact Customer Relations. You could try social media, but I don't think that's appropriate for this situation. Or, if you really feel strongly about the situation email an executive directly.

I would recommend the form.

canadiancow

I'd say about 80-90% of the time.

Thought I'm sure if they thought you were "together" (chatting, whatever), they'd treat you no differently than in this case.

skybluesea

TemboOne

Since the OP, in spite of now having made four posts, seems reluctant to be more forthcoming with specifics of the travel concerned, just maybe we should all take the use of the word BAN or the implied BANNED with a proverbial pinch of salt!

The OP and her adult travelling companion seem to have done everything possible to make a bad situation progressively worse.

At no time does it seem that AC actually told them that he/she/they were banned.

Rather, through the husband's aggressive/abusive behaviour their reservation was cancelled.

Whether AC regards an attempted late check-in as a no-show and will impose financial penalties in this instance none of us really knows. Likely we never will given the OP's reticence and seeming reluctance to be more forthcoming in her posts.

To a large extent we are all flying blind in our attempts to help because we just don't have all the facts, and what we do have lacks consistency.

Blaming AC and the industry at large seems to almost be a game nowadays, but there are cases where everyone in charge seems to have done everything by the book, yet still gets blame and abuse!

POSTSCRIPT: Just noticed in the OP's profile that she states she is a US resident.
Don't know if this is correct or a default entry.
However, if correct it makes the initial posting and mention of a 10 hour drive more puzzling.

Proudelitist

If you were not present when your husband made the vulgar statements, you don't know what they were. You cannot trust his version of events.

He may TELL you he only used two profane words...but the reality, especially because you and the child were not present...was likely MUCH worse. He is telling you a lie of minimization.

Often1

I would strongly recommend against contacting AC until the promised letter is received. Whatever the facts are, they are in the past and trying to speed up the process by coaxing "the letter" out of AC is very unlikely to make "the letter" any better than it now is. Just sit tight. It is the hardest but best thing to do.

The Lev

Seems to me that you may be ignoring this post from the OP, which seems like a reasonable summary of the situation from the customer - i.e. an agent of AC has told them they are not welcome to fly the airline but we can't reasonably expect the OP to know what AC's stance is when they have not received anything formal from AC - so you are correct inasmuch as until said communication is received, we can only speculate.
What makes this puzzling? Not all AC passengers originate in Canada. It is entirely possible that the OP is based in the United states. Indeed based on their choice of handle and description of weather delays, it is very likely that this saga originated at an AC outstation in the NYC area. From NYC, a 10-hour drive could put them in many places in Ontario, Quebec or New Brunswick.

Badenoch

Your seat mate is a complete stranger. If however you are travelling on the same booking, checking in as a group and one of your group gets into an argument and starts cursing at an official you can expect the consequences of their actions to potentially apply to everyone travelling with them.

And it would seem the spouse wasn't without some involvement.

drphun

It isn't politically correct to separate families.

gcashin

How is a 10 hour drive puzzling? There are tons of city pairings for AC routes that can be a 10 hour drive in North America, particularly for the many AC US destinations in Eastern/Central US to various destinations in Eastern/Central Canada.

Disneymkvii

Agent J. once said, "Don't make none, won't be none". I think it applies here.

RangerNS

@OP and @all, unless OP is willing to sit down with one of us an hammer out a more detailed and less emotional narrative (even from her perspective) we aren't going to get anywhere. We still don't even know if the subject is correct.