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Question: Is There a Way to Report Outstanding Service?

Question: Is There a Way to Report Outstanding Service?

Old Jul 31, 2018, 6:22 pm
  #16  
 
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,809
Originally Posted by StuckInYYZ
Air Canada is never happy until you are unhappy.
Come on. That old chestnut??

Am I reading a CBC article comments section in error? Every 10th poster seems to think it so humorous to state that so called joke.
Stranger likes this.
mapleg is offline  
Old Aug 1, 2018, 1:18 am
  #17  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,897
Originally Posted by mromalley
Last time I wanted to acknowledge outstanding flight crew service, ACYYZ/SD suggested I email their boss. According to Linkedin it is,

Anup R. Arand
Senior Director, In Flight Service - Air Canada

You could also send a message to ACYYZ/SD to confirm.

Will send you a PM.




You could send a message to our resident SD, ACYYZ/SD and ask for his current b
ACYYZ/SD is offline  
Old Aug 1, 2018, 2:21 pm
  #18  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
I wrote in a commendation about an awesome SD. I mentioned it to her the last time we flew together (months after the commendation). She had not heard about it at all.
canadiancow is offline  
Old Aug 1, 2018, 7:20 pm
  #19  
 
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Originally Posted by canadiancow
I wrote in a commendation about an awesome SD. I mentioned it to her the last time we flew together (months after the commendation). She had not heard about it at all.
Same happened to me about a Concierge. She had never heard about it.
DNAwizard is offline  
Old Aug 1, 2018, 8:38 pm
  #20  
 
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 588
Originally Posted by canadiancow
I wrote in a commendation about an awesome SD. I mentioned it to her the last time we flew together (months after the commendation). She had not heard about it at all.
My point exactly. I got a form letter. They got nothing.
Cozmo456 is offline  
Old Aug 1, 2018, 11:30 pm
  #21  
 
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,578
Originally Posted by Cozmo456
My point exactly. I got a form letter. They got nothing.
I had the same experience as you in one respect: I sent in two compliment letters on the same day, one related to cabin crew and the other to the concierge group. The replies I received were bland and identical, and didnt reference the specific individuals I had mentioned.

AC made a modest effort to acknowledge these letters in the past. They might still have been using a template, but the AC people replying at least modified the responses somewhat to reflect what I said and to reference the people I mentioned.
ylwae is offline  
Old Aug 2, 2018, 1:28 am
  #22  
 
Join Date: Jul 2018
Posts: 5
I did not think that people write reviews any. You will also have to write a review, after your first flight.
CharlieBryant is offline  

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