Question: Is There a Way to Report Outstanding Service?
#16
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,809
#17
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,897
Last time I wanted to acknowledge outstanding flight crew service, ACYYZ/SD suggested I email their boss. According to Linkedin it is,
Anup R. Arand
Senior Director, In Flight Service - Air Canada
You could also send a message to ACYYZ/SD to confirm.
You could send a message to our resident SD, ACYYZ/SD and ask for his current b
Anup R. Arand
Senior Director, In Flight Service - Air Canada
You could also send a message to ACYYZ/SD to confirm.
Will send you a PM.
You could send a message to our resident SD, ACYYZ/SD and ask for his current b
#18
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
I wrote in a commendation about an awesome SD. I mentioned it to her the last time we flew together (months after the commendation). She had not heard about it at all.
#19
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
#20
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 588
#21
Join Date: Jul 2004
Programs: AC.SE
Posts: 2,578
I had the same experience as you in one respect: I sent in two compliment letters on the same day, one related to cabin crew and the other to the concierge group. The replies I received were bland and identical, and didnt reference the specific individuals I had mentioned.
AC made a modest effort to acknowledge these letters in the past. They might still have been using a template, but the AC people replying at least modified the responses somewhat to reflect what I said and to reference the people I mentioned.
AC made a modest effort to acknowledge these letters in the past. They might still have been using a template, but the AC people replying at least modified the responses somewhat to reflect what I said and to reference the people I mentioned.