Aug 24, 2022, 2:48 pm
Last edit by: flyingcrooked
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about claiming compensation under EU or UK rules (a.k.a. EU261, EC261 or 'UK261'), this is the correct thread.
For information on which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
EU/UK 261:
- EU261 legislation predates Brexit, but post-Brexit the UK has retained the substance of the law; the UK version is informally known as UK261
- flights must be operated by an EU/UK carrier, or be departing the EU/UK (so any LH flight, anywhere, counts, but an AC flight counts only when departing the UK/EU)
- for claims under UK261, if you get nowhere with Air Canada you can file with AviationADR, an alternative dispute resolution service, this is relatively easy and there is no charge
- although EU Court rulings on the interpretation of EU261 are not binding on the interpretation of UK261, they are typically/often followed. For complicated or nuanced situations, the BA thread on EU261/UK261 is the most authoritative on flyertalk for EU/UK 261 issues.
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about claiming compensation under EU or UK rules (a.k.a. EU261, EC261 or 'UK261'), this is the correct thread.
For information on which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
EU/UK 261:
- EU261 legislation predates Brexit, but post-Brexit the UK has retained the substance of the law; the UK version is informally known as UK261
- flights must be operated by an EU/UK carrier, or be departing the EU/UK (so any LH flight, anywhere, counts, but an AC flight counts only when departing the UK/EU)
- for claims under UK261, if you get nowhere with Air Canada you can file with AviationADR, an alternative dispute resolution service, this is relatively easy and there is no charge
- although EU Court rulings on the interpretation of EU261 are not binding on the interpretation of UK261, they are typically/often followed. For complicated or nuanced situations, the BA thread on EU261/UK261 is the most authoritative on flyertalk for EU/UK 261 issues.
[Consolidated] Claiming EU261 Compensation from AC
Sep 9, 2018, 6:12 pm
#106
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 215
[QUOTE=cperciva;30185741]Interesting! I didn't get the offer of a voucher... but they didn't cancel my 15% discount code either. Maybe because my 15% discount code was an apology for my missed connection rather than for the flight delay?
Have you tried to use the code yet? Maybe it has been cancelled...
Have you tried to use the code yet? Maybe it has been cancelled...
Sep 9, 2018, 6:32 pm
#107
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Many carriers will offer a voucher for a greater amount than the cash compensation. At a rough exchange rate, AC is offering an approximately 42% premium if you take the voucher.
The question is whether there are any adverse restrictions on the voucher. If none that impact you, one must consider the hit to AP and the reduction in value by your marginal tax rate. It still might be a good deal.
The question is whether there are any adverse restrictions on the voucher. If none that impact you, one must consider the hit to AP and the reduction in value by your marginal tax rate. It still might be a good deal.
Sep 10, 2018, 12:45 am
#108
Join Date: Jan 2013
Location: YVR
Programs: AC:50K
Posts: 708
Sep 19, 2018, 3:36 pm
#109
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 215
Just a quick update. Claim submitted Sept 6, 3 days ago, and an e-mail just received confirming that EUR 600 is due and will be paid by bank draft. So an extremely prompt response! The alternative offer is a voucher for $CDN 1300. Hm. Since we book BIZ TATL tickets several times a year, the voucher is not entirely out of the question. We are thinking it over. The issues we are thinking about are the loss of AQD and a possible reduction in business tax reduction if she takes the voucher. Have we forgotten anything?
The email specifically said that any other goodwill gesture was automatically cancelled -- which I guess is reasonable and only to be expected.
Thanks to all who provided advice on this -- especially to rankourabu for the draft letter.
The email specifically said that any other goodwill gesture was automatically cancelled -- which I guess is reasonable and only to be expected.
Thanks to all who provided advice on this -- especially to rankourabu for the draft letter.
So, just to bring closure to this. We responded to CC on Saturday September 15 indicating that we preferred the EUR 600. A cheque for $CDN 920 arrived today, Wednesday September 19. I don't think one could possibly expect more prompt, positive responses than we experienced. Though Ms Stanbury claims she would still have preferred her flight to have been prompt!
Sep 19, 2018, 4:27 pm
#110
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
So, just to bring closure to this. We responded to CC on Saturday September 15 indicating that we preferred the EUR 600. A cheque for $CDN 920 arrived today, Wednesday September 19. I don't think one could possibly expect more prompt, positive responses than we experienced. Though Ms Stanbury claims she would still have preferred her flight to have been prompt!
Sep 19, 2018, 6:17 pm
#112
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 215
Actually a musician who would dream of getting $184/hr! But 5 hours of music teaching isn't the same as 5 hours waiting at the gate in AMS -- unable even to go back to the lounge as they were enjoined to "wait in the gate area as we may board at any time..."
Sep 19, 2018, 6:47 pm
#113
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
And of course there are the times when a 5h delay is really inconvenient over and above $920.
Apr 26, 2019, 8:24 am
#114
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
Sorry to hijack this thread. I just did not want to open a new thread for my question and it is somewhat related: What timeframe would you consider "normal" in order to get a response from AC customer service with regards to EU261 compensation requests?
I requested compensation for a delayed flight. I've taken the flight on April 1, and I know that my letter asking for compensation was delivered to the AC Customer Service Center in Calgary on April 8 according to Canada Post. So far I have not heard anything. Time to get in touch again?
I requested compensation for a delayed flight. I've taken the flight on April 1, and I know that my letter asking for compensation was delivered to the AC Customer Service Center in Calgary on April 8 according to Canada Post. So far I have not heard anything. Time to get in touch again?
Apr 26, 2019, 8:31 am
#115
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,361
Sorry to hijack this thread. I just did not want to open a new thread for my question and it is somewhat related: What timeframe would you consider "normal" in order to get a response from AC customer service with regards to EU261 compensation requests?
I requested compensation for a delayed flight. I've taken the flight on April 1, and I know that my letter asking for compensation was delivered to the AC Customer Service Center in Calgary on April 8 according to Canada Post. So far I have not heard anything. Time to get in touch again?
I requested compensation for a delayed flight. I've taken the flight on April 1, and I know that my letter asking for compensation was delivered to the AC Customer Service Center in Calgary on April 8 according to Canada Post. So far I have not heard anything. Time to get in touch again?
Apr 26, 2019, 12:45 pm
#117
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Thanks for the quick reply. So I will wait a little longer. I would have preferred to email AC but from these documents I got the impression that I am supposed to snail mail them.
I've been directly involved with two (non AC) EC261 claims and in both cases just emailed customer relations via the online forms.Both were 'resolved' in about 6 weeks, though one airline took another 4-6 weeks to actually make the transfer.
Apr 26, 2019, 1:27 pm
#118
Join Date: Dec 2005
Programs: OW Emerald, *A Gold
Posts: 6,913
AC would prefer you didn't contact them at all I've been directly involved with two (non AC) EC261 claims and in both cases just emailed customer relations via the online forms.
Both were 'resolved' in about 6 weeks, though one airline took another 4-6 weeks to actually make the transfer.
I've been directly involved with two (non AC) EC261 claims and in both cases just emailed customer relations via the online forms.Both were 'resolved' in about 6 weeks, though one airline took another 4-6 weeks to actually make the transfer.
Jul 14, 2019, 10:39 am
#119
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
In case you need/want it...here are the delay details:
AC0873/22JUL EQU ACA77WC01
CTY TML ARR DEP GRND AIR CABINS J O Y
FRA - 0920 - 08.15
YYZ 1135 TOTAL TIME FRAYYZ 8.15
RMKS/DELAYED ACCOUNT MTCE ENG A/I FAULT ON FIN 739...MTCE HAVE
SOURCED VALVE LOCALLY...ANTICIPATE 2 HRS DELAY...PAX LOAD 39/22
/362
FRA 1251 03:31L YYZ 1517 03:42L 77W MTF AD AA
DEP TML 1 GATE --/B48
ARR TML T1 GATE --/-----
AC0873/22JUL EQU ACA77WC01
CTY TML ARR DEP GRND AIR CABINS J O Y
FRA - 0920 - 08.15
YYZ 1135 TOTAL TIME FRAYYZ 8.15
RMKS/DELAYED ACCOUNT MTCE ENG A/I FAULT ON FIN 739...MTCE HAVE
SOURCED VALVE LOCALLY...ANTICIPATE 2 HRS DELAY...PAX LOAD 39/22
/362
FRA 1251 03:31L YYZ 1517 03:42L 77W MTF AD AA
DEP TML 1 GATE --/B48
ARR TML T1 GATE --/-----
1. I assume that they are basically eligible for compensation based on the final destination on their ticket, BOS, not on their timely arrival BOD-YUL. Is that correct?
2. We don't know for sure the cause of the cancellation of 7554 and delay of 2076. We suspect 7554 was cancelled due to an extremely light load but don't know for sure. We also assume that 2076 was delayed because of catering and mechanical issues. How can we determine the "official" cause of the cancellation and delay and obtain flight details like shown above?
3. Assuming there are grounds for compensation, can I submit a claim for all the parties? or would they have to claim individually.
4. If I submit claim, can I do it for all four PNR's or do I need to submit separate claims.
5. Where and how should the claim be sent? Mail? email?
6. Is there a specific form to file claim, or just an explanation?
Thanks, much appreciate any guidance
Jul 14, 2019, 2:27 pm
#120
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
If the flight out of Europe was on time, you have no grounds for an EC261 claim.
And airlines don't cancel flights due to light loads. Why would you suspect that?
And airlines don't cancel flights due to light loads. Why would you suspect that?