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Aeroplan Schedule Change w/ United Segment

Aeroplan Schedule Change w/ United Segment

Old Jun 10, 18, 8:01 pm
  #1  
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Location: Halifax, Nova Scotia
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Aeroplan Schedule Change w/ United Segment

Good evening all!

With your vast expanse of knowledge Iím hoping you can assist me with an issue and how to go about getting it fixed :-)

I had an Aeroplan award booking BCN-EWR-YOW-YHZ that just had a schedule change. The BCN-EWR AND EWR-YOW segments were operated by UA and YOW-YHZ by AC. The EWR-YOW just changed so now itís leaving EWR after my YOW-YHZ flight leaves. I contacted Aeroplan with several options for new flights but the agent said because it is a UA change she can only change the UA segments? I gave her a BCN-FRA-YYZ-YHZ option and a BCN-MUC-YUL-YHZ option and she said it couldnít be done because it was UAís change? The agent suggested I ďleave it alone for now because there will be other changesĒ but I donít really want to do that.

Is this a case of HUCA?

Thanks, JasYHZ
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Old Jun 10, 18, 9:46 pm
  #2  
 
Join Date: Apr 2002
Location: YXE
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Yeah you could HUCA, or you could show up for your as-scheduled flights, indicate to the UA staff that your connections will be messed up, and they'll cough up a reservation that works (presumably your suggestions would be helpful!) .

How far out are we talking? I agree with the agent though, wouldn't touch the reservation until a few weeks out.
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Old Jun 11, 18, 12:13 am
  #3  
 
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Originally Posted by JasYHZ View Post
Is this a case of HUCA?
Yes, as that answer was nonsense.

That being said, the alternatives you found didn't look all that appealing to me. Since you will only get one fee-free change, I might be inclined to wait until closer to the date of the flight (if it isn't fairly soon) in the hopes that something better, like the EWR-YHZ direct, would open up. Of course, "better" is in the eye of the beholder and maybe you were perfectly happy with those alternatives you gave the agent, in which case you could HUCA now.
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Old Jun 11, 18, 7:12 pm
  #4  
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Join Date: Apr 2008
Location: Halifax, Nova Scotia
Programs: Aeroplan, Emerald Executive, HHonors Gold
Posts: 110
Well I HUCA'ed and spoke to a completely different agent with a completely different stand on customer service We spoke for several minutes and after some back and forth was able to confirm me in J for LH BCN-MUC-YUL and AC YUL-YHZ. No additional collection for fuel surcharges ("I need to call a special desk to get it overridden") and opened up space in J on the YUL-YHZ even without me asking. Leave BCN an hour later and get in YHZ 2 hours earlier.

I'm happy with this outcome.

JasYHZ
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Old Jun 11, 18, 7:17 pm
  #5  
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Thats how it should have been handled. Glad they didnt try to scamcharge you
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