totti

I had a few flights with AC in economy (shocking, I know, and probably even more surprisingly I survived ) and noticed an interesting difference in how the SD addressed me as SE: On almost all intra-Canadian flights the SD stopped by, addressed me by name, asked if everything was alright, offered a drink or something and thanked me for my business. On the international flights (all TATL) I usually did not even see the SD and at no occasion were they talking to me.

Do you have similar experiences? Do you have an idea why SDs act so differently?

And just to be clear: I am not complaining about not being greeted on certain flights. I was just curious as to why there is such a difference that seems to be pretty consistent and that deviates significantly from my experience with BA and LH. On both BA and LH top tiers in Y are greeted by the SD with a fairly high consistency and if they do not it's usually on the short-haul, not the long-haul flights which I totally understand because they are more stressed and busy on the short-hauls.

yyznomad

Yes, it happens occasionally for me in Y transcon as well. It's always a nice touch.

lcohen999

I am in Y 99% of the time I don't fly over an ocean.

I think in all my years, once I had an in-charge offer me a paper and shake my hand, once one walked past me and offered me a paper personally then kept going and one offered to move me to a better Y seat and didn't take my CC for some BoB.

If you average it out with all my flights, those are statistical anomalies, even with the SM on the manifest. That said, I have no expectations of such so I am not bothered (but would be nice)

yyznomad

Of my 150 or so flights in Y last year, I was greeted by the SD about 15-20 times. It ranges from a simple "Hello Mr. yyznomad, my name is SD and I would like to personally welcome you back. If there is anything we can do for you, please don't hesitate to ask" all the way to things I'm not going to write about on FT.

The Lev

This mirrors my experience - seems somewhat random whether they come by to introduce themselves. When they do, it is typically along the lines of "if there is anything I can do...". I have only once used that option when offered and they were helpful.

Albeit a much smaller sample size, I find if flying PE they have consistently come by.

lcohen999

I guess they don't like me .

Ah well

Seat13F_AC_CRJ

The last time I flew TATL in Y, the SD came back and offered me and my no-status business colleague access passes for FastTrack immigration at LHR.
The last time I flew TATL in J, the SD did not even say hello.
--
13F

yyznomad

Just ask AC to remove the R2I code on the PIL that's next to your name. It's clearly a mistake.

If that doesn't work, then it's clearly not worth having sort of SE status at all.

lcohen999

Clearly !

All this flying was for naught !

p.s. what is an R2I code... I am not sure if you are joking or not as I have not heard of that one

yyznomad

R2I is the new code AC created recently for InTheAirGuy and his associates/relatives: "Related To ITAG"

vernonc

I am in Y 50% of the time. Maybe greeted 10% of the time.

Jebby_ca

I’ve been greeted in Y once this year, and I can probably count on one hand over 8 years of SE where I’ve been greeted sitting in Y...

Geoflying

Almost all my flights are long haul. I am very rarely greeted by SDs in Y, about 50% of the time greeted if in O, usually greeted if in J.

My last trip was a weird anomaly as I was booked in Y YYZ-CDG but was gate upgraded to J due to it being a full flight. Of course I had ML01 on my BP and so was not given an early choice of meals, although sometimes I do get the early choice even with ML01. It was not until the SD was distributing Fast Track Immigration passes (which I didn't even need as I have an EU passport) that they came by, but they mentioned that they had been looking for me in my original Y class seat to give this to me. Not finding me there I suppose they actually must have then looked on the manifest at that point

Adam Smith

I have been personally greeted by the SD on 100% of the AC multi-cabin flights for which I have been seated in Y since 2016.

That's 2/2 times, so my sample size is definitely statistically significant

Is that 10% of the time you're in Y, or 10% of your total flights, i.e. 20% of the time you're in Y?

yyznomad

They've done studies, you know. 60% of the time, it happens every time.