YEG_SE4Life

It is a reasonable request. I doubt the CA would get involved if it was merely a request, though. Having said that, since the GA was involved, I wonder if the seats were rearranged prior to boarding. And where each of them had sat on board. Again, too many missing details.

ffsim

Sunny Day

Does it not seem like the SD overreacted? Booting a person off for asking to see the rules?

rickg523

Air Travel in 2018.
And as you can read, there are enough people who firmly and happily hold to the "uniforms mean unquestionable authority, rules are rules, shut up and comply" concept of modern life.
Most people don't, which is why, now that the story is public, this woman will receive a corporate "apology" and some form of compensation.

canadiancow

No. Signature Class is a service. The cabin (which is always lowercase on that page, it's never "Signature Class Cabin") is the cabin in which Signature Class is offered.

They even clarify that it is "formerly known as International Business Class", which applies to all pods.

You've heard one side of the story.

I've seen a captain get involved once in all my flying. I've seen a lot worse than "asking to see the rules".

RangerNS

Sounds like neither of you should be in pods then. If you want to be in visual and physical contact with your child during the flight, or say especially during an incident with turbulence, then you want to be sitting beside them, possibly even touching them. I'm neither a parent or a 4 year old, but apparently touching is comforting.

Which isn't an option in any pod, domestic or international, rules or no rules.

This is why we can't have nice things. Reminds me of the teen who got stuck in Transylvania or wherever. Eventually AC will see that being nice isn't worth the hassle and just deny unaccompanied teens or infants in pods.

ffsim

Stranger

That may be. However when she was told it was policy, continuing to question it and asking for evidence was perhaps a bt too much. I cannot believe the captain would have intervened the way he did if there was a way to reason with the women. Plus, they would be particularly careful with people in J.

As usual, we only heard one side of the story.

echino

Interesting. I am booked YVR-YYZ on 777 business with my THREE kids, aged 12, 10, 10. Obviously, only one child can sit in a pod in front of me. Will AC refuse to transport us?

canadiancow

If you want to strictly go by the letter of the policy, it would depend how they define "guardian". Can a 12 year old be a "guardian" (in this sense) of a 10 year old?

However, regardless of policy, there is a HUGE difference between a 10 year old and a 4 year old in the context of donning a mask.

YEG_SE4Life

Yes, if that's what happened.

YEG_SE4Life

SOP covers children aged 2 to 11. When there are 2, the second child must be situated in an adjacent seat, such that the openings of the pods face each other. Also the SOP refers to Business Class Pods, not to Classic Pods.

Frequentlander

No it wasn't.

ridefar

It kinda does, actually. And to pretend otherwise (even in the context of this thread) is to be deliberately obtuse. You know, I know, we all know, that in this case the policy is that he should be seated in front of her. For safety. But she should be exempt from safety rules because.... ? She is special? And just to clarify -- what if they length of the nozzle on the mask doesn't reach across the aisle and that is why the rule is what it is? This all from FT, where people were arguing that you should keep your shoes on during landing, because, you know, what if the plane has a crash landing and you have to evacuate in cold weather. There is no question what the spirit of the policy is here. If you want to question whether the FA was power tripping, awesome (although it is necessarily speculative). But lets not pretend that the FA wasn't right, and lets not pretend the policy isn't totally clear to anybody not trying to find a problem with AC. Anybody that has been here a while knows that I would be the first to blame AC if they were wrong. But they weren't. And oh yeah, they weren't.

ffsim