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Selected 50% aeroplan bonus, got shafted by AC

Selected 50% aeroplan bonus, got shafted by AC

Old Apr 25, 18, 6:57 pm
  #1  
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Selected 50% aeroplan bonus, got shafted by AC

Even though Air Canada's terms and conditions stated that

Choose this Select Privilege and earn 50% Bonus Aeroplan Miles on eligible flights operated by Air Canada, Air Canada Express, Air Canada Rouge, Copa Airlines and United. Also earn a 25% bonus on eligible flights operated by Austrian, brussels airlines, Lufthansa and Swiss. This bonus applies to Aeroplan Miles earned for distance flown between January 1 and December 31, 2018. Note that if you qualify for a higher status with Early Recognition, the bonus applies as of when your status is confirmed by email. Bonus Aeroplan Miles are not Altitude Qualifying Miles and do not count towards reaching Altitude status.
They have instructed Aeroplan to NOT repro-credit my flights taken between Jan 1st and March 2nd, doesnt seem right to me... is this a policy change (as for as 2016 and 2017 it wasnt the case for me). Its not a lot but I feel like baited and switched by AC... so much for buying Flex fares LMAO
What's worse is that my E50K status didnt expire until Feb 28

Talked to AE's supervisor who read me a list of rules that was no where to be found on AC Altitude terms and conditions regarding the 50% bonus for gifted members.

Okay I know I am gifted status and all but this doesn't seem right to me. Look, if you are going to do this, atleast specify it on the website so I wont feel like being dinged for nothing
I am probably going to write this in and get the $20 worth of points lol
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Old Apr 25, 18, 7:07 pm
  #2  
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What did you choose last year?
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Old Apr 25, 18, 7:36 pm
  #3  
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Originally Posted by canadiancow View Post
What did you choose last year?
50% Bonus
The year before 35% Bonus
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Old Apr 25, 18, 8:01 pm
  #4  
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I'm a little confused then. If you had 50% last year, and 50% this year, what logic is there for not giving you a 50% bonus for the first two months?
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Old Apr 25, 18, 8:17 pm
  #5  
 
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The bonus miles have always been for the calendar year, not the benefit year, in my experience. You'd need E50K status this year and choose the 50% bonus for your January 1 to February 28 flights this year to count.

The E50K status you had for March 1, 2017 to February 28, 2018 gave you 50% bonus miles for flights taken between January 1, 2017 to December 31, 2017 (note the 2 month shift).
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Old Apr 25, 18, 8:26 pm
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Originally Posted by canadiancow View Post
I'm a little confused then. If you had 50% last year, and 50% this year, what logic is there for not giving you a 50% bonus for the first two months?
THERE ISNT, Thats why I am mad lol
Their argument is that My 2018 status become effective on Mar 2nd, which is why any flight before that date would not receive 50% bonus. But that doesn't make any sense at all because the T&C states Jan 1st to Dec 31
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Last edited by Jumper Jack; Apr 25, 18 at 8:32 pm
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Old Apr 25, 18, 8:27 pm
  #7  
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Originally Posted by King Chung Huang View Post
The bonus miles have always been for the calendar year, not the benefit year, in my experience. You'd need E50K status this year and choose the 50% bonus for your January 1 to February 28 flights this year to count.

The E50K status you had for March 1, 2017 to February 28, 2018 gave you 50% bonus miles for flights taken between January 1, 2017 to December 31, 2017 (note the 2 month shift).
I did choose 50% Bonus for this year, but AC baited and switched me by refusing to meet their end of the bargain
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Old Apr 25, 18, 8:32 pm
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Originally Posted by Jumper Jack View Post
I did choose 50% Bonus for this year, but AC baited and switched me by refusing to meet their end of the bargain
Ah, I misunderstood you when you said your E50K status didn't expire until February 28. You should absolutely get the 50% miles for January 1 to February 28, 2018, then! You didn't have a single gap in status!
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Old Apr 25, 18, 8:32 pm
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Originally Posted by King Chung Huang View Post
Ah, I misunderstood you when you said your E50K status didn't expire until February 28. You should absolutely get the 50% miles for January 1 to February 28, 2018, then!
I know, but looks like the only way is to write it in haha
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Old Apr 25, 18, 9:04 pm
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It feels like the benefit selection for this year didn't work properly. Are you getting the 50% bonus after March 1st?
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Old Apr 25, 18, 9:09 pm
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Originally Posted by yyzgigi View Post
It feels like the benefit selection for this year didn't work properly. Are you getting the 50% bonus after March 1st?
I haven't flew revenue after March 1st
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Old Apr 25, 18, 11:03 pm
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So that would explain why my wife did not get the bonus on an LH flight in February...
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Old Apr 26, 18, 4:13 am
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I didn't select my E35 benefits until early March. A few days after selecting the 35% bonus miles, bonus miles for my January and February flights hit my account. Based on the rules, it's what I expected for my account and would expect the OP to get properly bonused for his Jan/Feb revenue flights.
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Old Apr 26, 18, 6:30 am
  #14  
 
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Originally Posted by Jumper Jack View Post
I did choose 50% Bonus for this year, but AC baited and switched me by refusing to meet their end of the bargain
Out of curiosity, How many points are you missing because of this situation?
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Old Apr 26, 18, 6:43 am
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Originally Posted by jasdou View Post


Out of curiosity, How many points are you missing because of this situation?
Zing lol
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