Adding FF# to Aeroplan Ticket?
#1
Original Poster
Join Date: Jul 2005
Posts: 19
Adding FF# to Aeroplan Ticket?
We have an upcoming international trip on Aeroplan tickets that were booked using my points. I have no status but my husband is SE. How do we get his FF# added to his ticket ? The agent is saying it can't be done and that it "isn't necessary anyway because you are in business class", but I'd like to have his FF# added for meal priority, in case there are flight delays so that the concierge will take care of rebooking to other connecting flights, etc.
#2
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,085
We have an upcoming international trip on Aeroplan tickets that were booked using my points. I have no status but my husband is SE. How do we get his FF# added to his ticket ? The agent is saying it can't be done and that it "isn't necessary anyway because you are in business class", but I'd like to have his FF# added for meal priority, in case there are flight delays so that the concierge will take care of rebooking to other connecting flights, etc.
You want it on there in case of IRROPS etc
#3
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,437
I've been able to add my wife's AP number to reward bookings I've made using my points during the online checkin process. Her SE status then shows up on her BP. I don't bother trying to do it in advance.
#4
Join Date: May 2014
Posts: 154
Good info to know. I always wondered why we were given the option to input the AP number on rewards bookings, thinking that there was no point as it would not accumulate miles/points.
#5
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
We have an upcoming international trip on Aeroplan tickets that were booked using my points. I have no status but my husband is SE. How do we get his FF# added to his ticket ? The agent is saying it can't be done and that it "isn't necessary anyway because you are in business class", but I'd like to have his FF# added for meal priority, in case there are flight delays so that the concierge will take care of rebooking to other connecting flights, etc.
I know our resident Cow and many others can explain this issue and of course, when calling res agents, there will be those who say no or don't know how, or it can't be done.
These posts might help explain some things.
Mar 15, 2015
I find a lot of the issues with benefits on AE reward flights seem to be rooted in system issues, and the agents may not know the policies well enough to know when to override the system.
Aeroplan redemptions seem to be inconsistent when it comes to things like recognizing free checked baggage, as well as access to preferred seats, even if the status does show up properly on the boarding pass. In order to provide those benefits, it often forces the agent to override things like bag fees or preferred seating fees.
While agent knowledge of policies and benefits seems to be an issue, agents are often trained that the system is correct and they should follow what it says (i.e. if the system says no free bags, there are no free bags). Fixing the underlying IT issues would help save AC so much time in dealing with these issues and trying to resolve things like refund requests, etc for fees that never should have been charged in the first place.
Aeroplan redemptions seem to be inconsistent when it comes to things like recognizing free checked baggage, as well as access to preferred seats, even if the status does show up properly on the boarding pass. In order to provide those benefits, it often forces the agent to override things like bag fees or preferred seating fees.
While agent knowledge of policies and benefits seems to be an issue, agents are often trained that the system is correct and they should follow what it says (i.e. if the system says no free bags, there are no free bags). Fixing the underlying IT issues would help save AC so much time in dealing with these issues and trying to resolve things like refund requests, etc for fees that never should have been charged in the first place.
It's because when you redeem your FFP is stored in the FQTR field, not the FQTV field. The problem is twofold: FQTR is populated by the account whence the miles came (i.e. redeemer's, not necessarily traveller's, account), whereas the system is set to recognise status from the FQTV field. On award tickets, we don't populate the FQTV field because there are instances where the FFP is picked up irrespective of fare class (e.g. IRROPS rebooking), along with some other backend issues.
We instruct our agents to verify eligibility for status benefits when on reward tickets precisely because the system doesn't pick it up automatically. As long as you have your status card you shouldn't have any issues; the larger issue I'm hearing is that some are saying their status benefits are being denied when on award tickets, and this is something I will impress upon our Airports teams to rectify.
UPDATE: I'm told we have plans in place to fix this process. Can't share any timelines yet, I'm afraid.
We instruct our agents to verify eligibility for status benefits when on reward tickets precisely because the system doesn't pick it up automatically. As long as you have your status card you shouldn't have any issues; the larger issue I'm hearing is that some are saying their status benefits are being denied when on award tickets, and this is something I will impress upon our Airports teams to rectify.
UPDATE: I'm told we have plans in place to fix this process. Can't share any timelines yet, I'm afraid.
Status not counting when flying Aeroplan reward?
#6
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,742
Just checked my wife in on a reward from my account. My status is SEMM, hers is 50k. During check in, my Ae number shows up initially. But not on the BP. Sometimes she ends up number one asked for meal choice.
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
So are you saying that your BP, for a reward flight booked from your Aeroplan account, does not show AC*SE at all?
#8
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
I know our resident Cow and many others can explain this issue and of course, when calling res agents, there will be those who say no or don't know how, or it can't be done.
These posts might help explain some things.
Mar 15, 2015
Status not counting when flying Aeroplan reward?
These posts might help explain some things.
Mar 15, 2015
Status not counting when flying Aeroplan reward?
I almost think we need to wiki Ben Lipsey's post somewhere along with other anecdotal posts from here and from the recent history. Maybe not in this thread but perhaps in the thread that you linked, and we make that the master thread for this topic that creeps up every so often.