Question: Missed flight connection due to AC
#16
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That phone call (if there is an agent) might help because the agent offloading the passengers are working off of what is on the computer not live info (passengers getting off first vs. last, motivated enough to run for it vs. slow walking it). That agent is assuming that these passengers are not going to make it. A phone call will certainly deter the agent from offloading them until the very last minute. But in this case, AC offloaded OP way before while they were still in the air. That is frustrating. I will certainly take a picture of the time as proof of when I got there. It is sad we have to go to that depth to show "proof" when fighting for IDB.
Last edited by Sunny Day; Mar 18, 2018 at 5:01 pm
#17
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That phone call (if there is an agent) might help because the agent offloading the passengers are working off of what is on the computer not live info (passengers getting off first vs. last, motivated enough to run for it vs. slow walking it). That agent is assuming that these passengers are not going to make it. A phone call will certainly deter the agent from offloading them until the very last minute. But in this case, AC offloaded OP way before while they were still in the air. That is frustrating. I will certainly take a picture of the time as proof of when I got there. It is sad we have to go to that depth to show "proof" when fighting for IDB.
A phone call only works if the GA is doing the work. But in this case, they're not. The system is.
#18
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Actually I believe the issue has already been dealt with by the CTA previously. Which means that AC would likely not want it to go again.
I believe there were two decisions, one in favor of AC, in case arrival was past the 15 minutes cutoff, another against, when arrival was past the MCT.
Crucial point would be how to prove that OP was at the gate more than 15 minutes from scheduled departure time.
First step would be to go to the CTA web site and find the relevant decisions. Quoting them in the letter and pointing out that the rules were not followed might be a good idea. Anyway, seems the computer continues doing it. AC probasbly just decided they would rather continue, avoiding having to pay IDBs/VDNs, and just compensate whoever is knowledgeable enough to complain.
#19
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I've been caught by the rebooker a few times. An email to the concierge usually can clear things up, but that obviously isn't an option for everyone.
It is a tool that causes more harm then good, IME.
It is a tool that causes more harm then good, IME.
#20
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I would bet it saves AC money. Surely 99% believe the BS.
Last edited by Stranger; Mar 18, 2018 at 8:00 pm Reason: Typo
#21
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Join Date: Mar 2017
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I did decide to speak with a manager in YYZ and was told because I was travelling with checked baggage, that was the reason for moving us to AC616 as the CTA does not allow us to board a connecting flight without our baggage, is this true? or just another lie? I did question her on the baggage rule as I have traveled many times when my baggage has not make the connecting flight and it never been an issue.
#22
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I did decide to speak with a manager in YYZ and was told because I was travelling with checked baggage, that was the reason for moving us to AC616 as the CTA does not allow us to board a connecting flight without our baggage, is this true? or just another lie? I did question her on the baggage rule as I have traveled many times when my baggage has not make the connecting flight and it never been an issue.
You are not allowed to knowingly have your luggage on a different flight. Which is a different situation. If you don't show up, they must take your luggage out. But if you clearly planned to be on board not an issue.
#23
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It's generally not permitted to travel without your luggage due to passenger's actions (like SDC/standby/etc.).
Your case was clearly not your doing. The airline can do what they want.
Also, it wouldn't surprise me to learn your bags made the earlier flight.
Your case was clearly not your doing. The airline can do what they want.
Also, it wouldn't surprise me to learn your bags made the earlier flight.
#24
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AC136 didn't make it to the gate until 2:22pm
https://flightaware.com/live/flight/...400Z/CYYC/CYYZ
AC614 left at 2:30pm
https://flightaware.com/live/flight/...835Z/CYYZ/CYHZ
https://flightaware.com/live/flight/...400Z/CYYC/CYYZ
AC614 left at 2:30pm
https://flightaware.com/live/flight/...835Z/CYYZ/CYHZ
#25
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AC136 didn't make it to the gate until 2:22pm
https://flightaware.com/live/flight/...400Z/CYYC/CYYZ
AC614 left at 2:30pm
https://flightaware.com/live/flight/...835Z/CYYZ/CYHZ
https://flightaware.com/live/flight/...400Z/CYYC/CYYZ
AC614 left at 2:30pm
https://flightaware.com/live/flight/...835Z/CYYZ/CYHZ
That being said, if the inbound arrived at 1422, there's no justification for IDB compensation.
#26
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Join Date: Mar 2017
Posts: 52
Oh, I agree with your reasoning. But I don't think it prevents AC from trying to weasel its way out of compensation. I think we know the argument AC might employ here: OP was offloaded before new pax were confirmed, therefore there were never more pax holding confirmed reservations than the number of seats available because AC unconfirmed OP's reservation, therefore Rule 90 doesn't apply. This is of course a rubbish argument since as the CTA has confirmed an airline can't just unilaterally unconfirm someone's reservation at its own convenience, but that doesn't stop AC from using it anyway.
That is not true, I was off AC136 before 14:22, I even have people who can confirm this if needs be.
#27
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#28
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#29
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Take a read of this judgement in small claims court and look at the acrobatics AC's legal team went to do try and deny the claim: https://www.canlii.org/en/ns/nssm/do...2014nssm14.pdf
#30
Join Date: Apr 2002
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Take a read of this judgement in small claims court and look at the acrobatics AC's legal team went to do try and deny the claim: https://www.canlii.org/en/ns/nssm/do...2014nssm14.pdf
Kind of a pity the matter was pursued in small claims, where the costs recoverable were minimal. Speaks to a culture where they'll spend many thousands to defend a mistake costing mere hundreds.