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Originally Posted by yyznomad
(Post 34766262)
You seem to have quite the luck with concierges. :D
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Originally Posted by InTheAirGuy
(Post 34766218)
SE. at this point in time, is essentially worthless, useless and a cruel joke.
I am putting this in this Concierge thread because NONE of my calls were ever answered. Lower your expectations accordingly. I still can't actually reach an actual human who is not a general reservation agent. At one point, in a heroic effort, one of them tried to put me through to the 'Air Canada Specialized Desk." After a long wait time, that call too was dropped. I actually had a chance today to use an eupgrade nominee and expiring credits to upgrade a good friend on YYZ-ICN and NRT-YYZ. Positive R space. I feel utterly defeated. I hate the airline. https://cimg1.ibsrv.net/gimg/www.fly...c5529eca9f.png |
Originally Posted by canadiancow
(Post 34766273)
I'm 99% sure the issue is that you can't add a nominee through the website if they've never held status.
Should we have a new thread titled "SEs post here to help you determine whether to DIY, call the call centre, or contact a concierge..." Or maybe "List of serviceable items that you don't need a concierge for..." :p |
Does AC have concierges in CPH and AMS ? I emailed the CPH concierge and never recd a response. I did email the AMS concierge but its not yet 24hrs for them to respond (and still a couple of days for my flight) so I hope they will respond.
And before anyone says email the central concierge desk, my questions are not about my itin but details on airport connections, lounges, wait times, etc. Something a boots on the ground concierge should know. |
Originally Posted by yyznomad
(Post 34766290)
Wait, what? I've added my dad as a nominee (on the website) before and he's never ever had any level of status. He's a FOTSG's FOTSG.
Should we have a new thread titled "SEs post here to help you determine whether to DIY, call the call centre, or contact a concierge..." Or maybe "List of serviceable items that you don't need a concierge for..." :p And maybe we should have a thread - "How can an SE reach an actual human?" |
Originally Posted by yyznomad
(Post 34766290)
Wait, what? I've added my dad as a nominee (on the website) before and he's never ever had any level of status. He's a FOTSG's FOTSG.
Originally Posted by InTheAirGuy
(Post 34766372)
I've added my son on my account and he has never had status. .
We still have an issue of adding members who have never been Elite as noiminees, so if you encounter any issues please let us know, we have a simple fix that just requires human intervention. |
Originally Posted by canadiancow
(Post 34766403)
Quoting someone at AC:
we have a simple fix that just requires human intervention.. Dismal. |
Originally Posted by vernonc
(Post 34766306)
Does AC have concierges in CPH and AMS ?
https://www.aircanada.com/ca/en/aco/...ervices.html#/ I've actually met the concierge in AMS, so I know for certain they are (or at least were, in the summer) there. |
According to an SE friend, she called in for help connection in YUL, and was told YUL was severely understaffed and no concierge would be available for her tomorrow. She said she could not believe it happened to AC’s very home city.
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Originally Posted by InTheAirGuy
(Post 34766218)
I actually had a chance today to use an eupgrade nominee and expiring credits to upgrade a good friend on YYZ-ICN and NRT-YYZ. Positive R space. I feel utterly defeated. I hate the airline.
Upgrading an upcoming trip for someone with positive R space (which would only immediately clear if they are >36 hours before takeoff) might be more officially a job for SE reservations line. I'm just as frustrated though when there is a hold for concierge. Even moreso when they have zero training and turn a 10min issue into much longer of a fix. |
Originally Posted by expert7700
(Post 34767045)
I'm just as frustrated though when there is a hold for concierge. Even moreso when they have zero training and turn a 10min issue into much longer of a fix. |
Adding an eUpgrade Nominee: I had to do this the other day. I called the SE line and they redirected me to Aeroplan. The Aeroplan agent said it wasn't really his department but that he thought he could figure it out. He had someone standing with him who walked him through it and he eventually got it done. But he also mentioned something about "she's never had status before." I didn't follow it, but it would seem to be consistent with what others are saying here.
Either way, if you need to add a Nominee, it seems to be an Aeroplan task more than a concierge one, at least at the moment. |
Originally Posted by TheCanuckian
(Post 34768265)
Adding an eUpgrade Nominee: I had to do this the other day. I called the SE line and they redirected me to Aeroplan. The Aeroplan agent said it wasn't really his department but that he thought he could figure it out. He had someone standing with him who walked him through it and he eventually got it done. But he also mentioned something about "she's never had status before." I didn't follow it, but it would seem to be consistent with what others are saying here.
Either way, if you need to add a Nominee, it seems to be an Aeroplan task more than a concierge one, at least at the moment. |
Please stop calling the concierge for things like that.
1. It occupies there time so they can't deal with actual urgent day-of-travel stuff. 2. They're supposed to be trained on actual urgent day-of-travel stuff. Not this. I find it ridiculous that on one page, there are people complaining "I can't get through to the concierge" immediately followed by "I'm calling the concierge for stuff they shouldn't be handling, even though the regular SE line always does it faster." |
Originally Posted by canadiancow
(Post 34769501)
Please stop calling the concierge for things like that.
1. It occupies there time so they can't deal with actual urgent day-of-travel stuff. 2. They're supposed to be trained on actual urgent day-of-travel stuff. Not this. I find it ridiculous that on one page, there are people complaining "I can't get through to the concierge" immediately followed by "I'm calling the concierge for stuff they shouldn't be handling, even though the regular SE line always does it faster." |
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