Earn Your Wings (EYW) 2018 v7

Old Aug 8, 2018, 10:34 pm
  #691  
 
Join Date: Dec 2002
Posts: 7,978
Me too.

I suspect most of us signed up for Team Silver Dart.
Therefore......

Ultimate Champion Badge

Go team, go! If you’re on the winning team, get an additional 50% bonus on all the Wings you earned by participating in your Team’s Challenge Badge. This Badge will be awarded on August 27th, 2018.
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Old Aug 9, 2018, 1:29 pm
  #692  
 
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
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Originally Posted by tracon
... This Badge will be awarded on August 27th, 2018.
So, October-ish then?

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kenlor is online now  
Old Aug 10, 2018, 7:44 am
  #693  
 
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 578
This mornings email from EYW Team. We continue to do their work for them!

"The crediting team has come back asking to see your proof of upgrades in order to credit you for those – screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
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Old Aug 10, 2018, 8:13 am
  #694  
 
Join Date: Jan 2016
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Posts: 5,612
Originally Posted by traacs
This mornings email from EYW Team. We continue to do their work for them!

"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
This reminds me of working with IT support. The mind boggles, you have to send them something they should not only have actually picked up but something that should be accessible.

And a screenshot or screencap? Talk about easy to fake. Send it as a bmp, Im not sure AC IT can deal with modern image formats like jpg.
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Old Aug 10, 2018, 8:16 am
  #695  
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I'm a little concerned that they've responded to some of my emails but not all of them.
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Old Aug 10, 2018, 8:39 am
  #696  
 
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
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Originally Posted by traacs
This mornings email from EYW Team. We continue to do their work for them!

"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
Received the same message verbatim.
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Old Aug 10, 2018, 8:41 am
  #697  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
Originally Posted by canadiancow
I'm a little concerned that they've responded to some of my emails but not all of them.
Yes, me too. I'd be slightly happier if I had at least received an acknowledgement (and ideally a case or reference number) for every email.
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Old Aug 10, 2018, 3:36 pm
  #698  
 
Join Date: Dec 2011
Location: YYZ
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Posts: 3,140
Originally Posted by canopus27
Yes, me too. I'd be slightly happier if I had at least received an acknowledgement (and ideally a case or reference number) for every email.
.... and with that, I've just received an acknowledgment of an email I sent them on August 4th

No resolution yet... my son is still missing badges ... but at least an acknowledgment that they've received my email.

Good.
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Old Aug 10, 2018, 9:27 pm
  #699  
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I received a email this morning. I'm pretty sure they meant to forward my email to someone else, but instead they hit reply.

Subject "Scott Kennedy"

Scott Kennedy (who always sends in identical e-mails to [AmericanBovine's real name] at the same minute, which is really weird) is missing some Buy on the Fly Badges.


Best regards,

the Earn Your Wings team / mh
First of all, don't call your customers weird.

Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
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Old Aug 10, 2018, 9:40 pm
  #700  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
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Originally Posted by canadiancow
I received a email this morning. I'm pretty sure they meant to forward my email to someone else, but instead they hit reply.

Subject "Scott Kennedy"



First of all, don't call your customers weird.

Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
I don't believe they called you weird. They said it was weird that your messages always follow American cow and they were identicle.
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Old Aug 10, 2018, 9:59 pm
  #701  
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Originally Posted by YEG_SE4Life
I don't believe they called you weird. They said it was weird that your messages always follow American cow and they were identicle.
Still unprofessional, especially when you're going to accidentally send it to the customer instead of the colleague.

And I explained above why I don't think it's weird. It's just efficient.
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Old Aug 10, 2018, 10:05 pm
  #702  
 
Join Date: Oct 2013
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Posts: 2,901
Originally Posted by canadiancow
Still unprofessional, especially when you're going to accidentally send it to the customer instead of the colleague.

And I explained above why I don't think it's weird. It's just efficient.
I am not disagreeing with you. Merely just clarifying one point.
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Old Aug 11, 2018, 7:32 am
  #703  
 
Join Date: Dec 2017
Location: Deep River, Ontario
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Posts: 236
Saturday and nothing has disappeared. Of course, nothing appeared either, so a mixed result.....

On the mistaken reply issue, and reading between the lines a bit, the processes seem unable to handle the volumes. If all emails go through /mh (in and out) without a case number and there is a "crediting team" of several potential recipients back there somewhere, then I think we have identified how inquiries get bogged down or just disappear.
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Old Aug 11, 2018, 8:40 am
  #704  
 
Join Date: Dec 2011
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Originally Posted by chriscol1
Saturday and nothing has disappeared.
Not yet, anyway. The day is young
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Old Aug 11, 2018, 9:05 am
  #705  
 
Join Date: May 2005
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Went back through the @acearnWings Twitter feed to find this gem from March 12th.



Wishful thinking on their part? Misplaced hope on ours?
--
13F
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