Earn Your Wings (EYW) 2018 v7
#691
Join Date: Dec 2002
Posts: 7,978
Me too.
I suspect most of us signed up for Team Silver Dart.
Therefore......
I suspect most of us signed up for Team Silver Dart.
Therefore......
Ultimate Champion Badge
Go team, go! If you’re on the winning team, get an additional 50% bonus on all the Wings you earned by participating in your Team’s Challenge Badge. This Badge will be awarded on August 27th, 2018.
#693
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 578
This mornings email from EYW Team. We continue to do their work for them!
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those – screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those – screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
#694
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
This mornings email from EYW Team. We continue to do their work for them!
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
And a screenshot or screencap? Talk about easy to fake. Send it as a bmp, Im not sure AC IT can deal with modern image formats like jpg.
#696
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,795
This mornings email from EYW Team. We continue to do their work for them!
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
"The crediting team has come back asking to see your proof of upgrades in order to credit you for those screencaps of your upgrade account is also fine. Thank you!
Best regards,
the Earn Your Wings team"
#697
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
#698
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
No resolution yet... my son is still missing badges ... but at least an acknowledgment that they've received my email.
Good.
#699
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
I received a email this morning. I'm pretty sure they meant to forward my email to someone else, but instead they hit reply.
Subject "Scott Kennedy"
First of all, don't call your customers weird.
Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
Subject "Scott Kennedy"
Scott Kennedy (who always sends in identical e-mails to [AmericanBovine's real name] at the same minute, which is really weird) is missing some Buy on the Fly Badges.
Best regards,
the Earn Your Wings team / mh
Best regards,
the Earn Your Wings team / mh
Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
#700
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
I received a email this morning. I'm pretty sure they meant to forward my email to someone else, but instead they hit reply.
Subject "Scott Kennedy"
First of all, don't call your customers weird.
Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
Subject "Scott Kennedy"
First of all, don't call your customers weird.
Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.
#701
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
And I explained above why I don't think it's weird. It's just efficient.
#702
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
#703
Join Date: Dec 2017
Location: Deep River, Ontario
Programs: AC SE/1MM, Bonvoy Ambassador/Lifetime Titanium, ALL Diamond, Hilton Diamond
Posts: 236
Saturday and nothing has disappeared. Of course, nothing appeared either, so a mixed result.....
On the mistaken reply issue, and reading between the lines a bit, the processes seem unable to handle the volumes. If all emails go through /mh (in and out) without a case number and there is a "crediting team" of several potential recipients back there somewhere, then I think we have identified how inquiries get bogged down or just disappear.
On the mistaken reply issue, and reading between the lines a bit, the processes seem unable to handle the volumes. If all emails go through /mh (in and out) without a case number and there is a "crediting team" of several potential recipients back there somewhere, then I think we have identified how inquiries get bogged down or just disappear.