Public Status Recognition Complaint
Feb 21, 2018, 12:27 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Husband hasn't yet received 100K kit in the mail?He wants his card and b(r)ag tags.
Feb 21, 2018, 1:18 am
#3
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Early Recognition
Sometimes you arrive sooner than expected.
When you reach a higher 2018 Altitude status prior to October 15, 2018, you will be invited to choose your Select Privileges and will enjoy that status immediately for the rest of the benefit year. Early Recognition is offered as of Elite 35K status.
So this lady's husband isn't being recognized with an upgraded status per AC's policy of not doing so after October 15. I fail to see a case being made for any deviation from policy here.
Feb 21, 2018, 3:10 am
#4
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Unfortunately twitter threads don't do well as hyperlinks here... so I've included it as a straight text.
https://twitter.com/mrssteak/status/966193369859919873
And to me, this is a non-story.
We all know instant recognition is already over by mid-December and thus status benefits do not technically (read: "technicality") get legitimately realized until March 1.
If they get their package before March 1, then great.
https://twitter.com/mrssteak/status/966193369859919873
And to me, this is a non-story.
We all know instant recognition is already over by mid-December and thus status benefits do not technically (read: "technicality") get legitimately realized until March 1.
If they get their package before March 1, then great.
Feb 21, 2018, 8:01 am
#6
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Unfortunately twitter threads don't do well as hyperlinks here... so I've included it as a straight text.
https://twitter.com/mrssteak/status/966193369859919873
And to me, this is a non-story.
We all know instant recognition is already over by mid-December and thus status benefits do not technically (read: "technicality") get legitimately realized until March 1.
If they get their package before March 1, then great.
https://twitter.com/mrssteak/status/966193369859919873
And to me, this is a non-story.
We all know instant recognition is already over by mid-December and thus status benefits do not technically (read: "technicality") get legitimately realized until March 1.
If they get their package before March 1, then great.
Feb 21, 2018, 8:29 am
#8
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
She also Tweets:
"@AirCanada and @ACAltitude that means 2 months of missing out on status rewards and privileges out of a 12 month period. That’s 16% of the year. What are you going to give in compensation for your negligence?"
But does not realize benefit year is from March 1- Feb 28....
"
But does not realize benefit year is from March 1- Feb 28....
Feb 21, 2018, 9:01 am
#9
Join Date: Jul 2008
Posts: 336
She also Tweets:
"@AirCanada and @ACAltitude that means 2 months of missing out on status rewards and privileges out of a 12 month period. That’s 16% of the year. What are you going to give in compensation for your negligence?"
But does not realize benefit year is from March 1- Feb 28....
"
But does not realize benefit year is from March 1- Feb 28....
Feb 21, 2018, 9:25 am
#10
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I want to respond to her on twitter... but she probably won't listen anyway.
I wonder if he hit AQD though... says they spent $25k on AC for the entire family in the past 8 months. How many AQD did her husband actually receive out of that $25k for the family?
I wonder if he hit AQD though... says they spent $25k on AC for the entire family in the past 8 months. How many AQD did her husband actually receive out of that $25k for the family?
Feb 21, 2018, 9:34 am
#11
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
The complains about Air Canada that get aired out on FT are heading for the realm of parody. I know people don't like AC, but... c'mon, people.
Feb 21, 2018, 9:38 am
#12
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,920
Just point out the requirements and ask her if she actually met them, and then ask her if she will apologize if she is wrong.
Part of the problem AC has is that it just does not manage these claims effectively. It needs to point out some of the more relevant facts and let the facts speak for themselves. Instead, we get lots of pregnant pauses that then become miscarriages of opportunity.
Feb 21, 2018, 10:08 am
#13
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Please do, and I mean that with sincerity.
Just point out the requirements and ask her if she actually met them, and then ask her if she will apologize if she is wrong.
Part of the problem AC has is that it just does not manage these claims effectively. It needs to point out some of the more relevant facts and let the facts speak for themselves. Instead, we get lots of pregnant pauses that then become miscarriages of opportunity.
Just point out the requirements and ask her if she actually met them, and then ask her if she will apologize if she is wrong.
Part of the problem AC has is that it just does not manage these claims effectively. It needs to point out some of the more relevant facts and let the facts speak for themselves. Instead, we get lots of pregnant pauses that then become miscarriages of opportunity.
Feb 21, 2018, 10:32 am
#15
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
I qualified on Dec 15th. SE100K kit has not arrived, yet it is only one more week until March 1st. I am limping along with my 75K card and bagtags. Oh the ignominy of it all!
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