Weird Flight Pass Upgrade behavior
Feb 20, 2018, 1:13 pm
#1
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
Weird Flight Pass Upgrade behavior
YYZ to south....
Latitude flight pass.
In 48 hour window.
I've got Expertflyer open in one window, watching J. So it goes from J0 to J1.
So I hit the flight booking for Mrs. ITAG to grab the complimentary upgrade .... and it can't do it, and 5 seconds later, Expertflyer hits J0 again.
This has happened 5 times in the last 2 hours for a flight tomorrow.
Anyone seeing weird flight pass behaviour like this?
I called in and got a nice agent (imagine that!) and we talked and I wondered if the flight file was messed; he couldn't see anything but intimated that with a bunch of recent changes 'some things are messed up.'
Thoughts?
Latitude flight pass.
In 48 hour window.
I've got Expertflyer open in one window, watching J. So it goes from J0 to J1.
So I hit the flight booking for Mrs. ITAG to grab the complimentary upgrade .... and it can't do it, and 5 seconds later, Expertflyer hits J0 again.
This has happened 5 times in the last 2 hours for a flight tomorrow.
Anyone seeing weird flight pass behaviour like this?
I called in and got a nice agent (imagine that!) and we talked and I wondered if the flight file was messed; he couldn't see anything but intimated that with a bunch of recent changes 'some things are messed up.'
Thoughts?
Feb 20, 2018, 3:59 pm
#2
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Join Date: Sep 2012
Location: SFO
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I've seen this before.
J4, attempted upgrade, error, J3.
Attempted upgrade, error, J2.
Attempted upgrade, error, J1.
Attempted upgrade, error, J0.
15 minutes later, it reset to J4, and i reproduced the whole thing.
I actually got a hold of someone in RM who was perplexed by it.
In the end, I had to get a phone agent to do the upgrade.
J4, attempted upgrade, error, J3.
Attempted upgrade, error, J2.
Attempted upgrade, error, J1.
Attempted upgrade, error, J0.
15 minutes later, it reset to J4, and i reproduced the whole thing.
I actually got a hold of someone in RM who was perplexed by it.
In the end, I had to get a phone agent to do the upgrade.
Feb 20, 2018, 4:11 pm
#3
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Location: YVR
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This doesn't just happen with North American Latitude FPs. This also happens when you need to upgrade based on Z, P, or R space. I've only seen this when I set an EF alert and it goes from 0 to 1, and it gives errors but only very close to the flight, like minutes within the gate cutoff... I simply chalked it up to the inventory being "held" for last last second stuff in the system. ("held", for the lack of a better word)
Feb 20, 2018, 6:09 pm
#4
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
My thoughts on OP's observation:
Most occasions I fly on Latitude FPs I cause this kind of behavior when I cancel my R eupgrade and grab the complimentary one. It will go from J0 Y(x) to J1 Y(x-1), then back to J0 Y(x). Lately the phone agents have been getting good at this transaction, taking only a few seconds, but it used to be a trial with the J space up for grabs for minutes. I've had my seat sniped before (for which I'll now blame OP).
Having written that, it seems odd that this would happen more than a couple of times on one flight but who knows.
The whole website upgrade process has been very temperamental recently to the point I just phone reservations for everything.
Most occasions I fly on Latitude FPs I cause this kind of behavior when I cancel my R eupgrade and grab the complimentary one. It will go from J0 Y(x) to J1 Y(x-1), then back to J0 Y(x). Lately the phone agents have been getting good at this transaction, taking only a few seconds, but it used to be a trial with the J space up for grabs for minutes. I've had my seat sniped before (for which I'll now blame OP).
Having written that, it seems odd that this would happen more than a couple of times on one flight but who knows.
The whole website upgrade process has been very temperamental recently to the point I just phone reservations for everything.
Feb 20, 2018, 6:12 pm
#5
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Join Date: Sep 2012
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My thoughts on OP's observation:
Most occasions I fly on Latitude FPs I cause this kind of behavior when I cancel my R eupgrade and grab the complimentary one. It will go from J0 Y(x) to J1 Y(x-1), then back to J0 Y(x). Lately the phone agents have been getting good at this transaction, taking only a few seconds, but it used to be a trial with the J space up for grabs for minutes. I've had my seat sniped before (for which I'll now blame OP).
Having written that, it seems odd that this would happen more than a couple of times on one flight but who knows.
The whole website upgrade process has been very temperamental recently to the point I just phone reservations for everything.
Most occasions I fly on Latitude FPs I cause this kind of behavior when I cancel my R eupgrade and grab the complimentary one. It will go from J0 Y(x) to J1 Y(x-1), then back to J0 Y(x). Lately the phone agents have been getting good at this transaction, taking only a few seconds, but it used to be a trial with the J space up for grabs for minutes. I've had my seat sniped before (for which I'll now blame OP).
Having written that, it seems odd that this would happen more than a couple of times on one flight but who knows.
The whole website upgrade process has been very temperamental recently to the point I just phone reservations for everything.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
Feb 20, 2018, 6:23 pm
#6
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
If you request the complimentary upgrade, it fails, and J drops by 1, it's a bug in the upgrade system. I've reproduced this numerous times on various people's accounts, while in an active conversation with RM.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
).
Feb 20, 2018, 6:42 pm
#7
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
If you request the complimentary upgrade, it fails, and J drops by 1, it's a bug in the upgrade system. I've reproduced this numerous times on various people's accounts, while in an active conversation with RM.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
If only Air Canada could hire competent IT people. Thank god they don't fly the planes.
Feb 21, 2018, 3:08 am
#8
FlyerTalk Evangelist
Join Date: Feb 2004
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If you request the complimentary upgrade, it fails, and J drops by 1, it's a bug in the upgrade system. I've reproduced this numerous times on various people's accounts, while in an active conversation with RM.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
It's not someone sniping it or changing the upgrade, it's a bug in the FP system.
Mar 6, 2018, 5:19 am
#9
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
This is definitely a bug. It happened again this morning with my booking and that of MrsITAG.
As soon as J=1, the complimentary upgrade is not available with online.
The solution seems to be a) call in or b) have an advance strategy to effectively change the math.
As soon as J=1, the complimentary upgrade is not available with online.
The solution seems to be a) call in or b) have an advance strategy to effectively change the math.
Mar 15, 2018, 5:12 am
#10
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
A question with respect to this ongoing bug.
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
Mar 15, 2018, 6:19 am
#11
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
A question with respect to this ongoing bug.
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
Was never able to effectively do online u/g ,due to issues/bugs you have already discussed.
Whether I end up at R or J is irrelevant to me. What matters is the seat.
Too many hoops, lectures from agents, unqualified agents or lengthy amount of phone time with push 1 or 2 or 3 .....
Mar 15, 2018, 6:37 am
#13
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Posts: 12,068
Mar 15, 2018, 6:38 am
#14
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
I call in and ask/tell the agent that under no circumstance do I want to loose the seat. Some say , oh, they can't, others say , yes, I'll cancel the e-uped flight and change it to the comp: ie: no danger of loosing the seat.
J is much better than R for Irrops or if you need to change flight.
The e-ups I have left in Feb , if any , I use to upgrade friends I travel with or strangers at the airport.
Used some for friends who never travel , Yul-yyz , in a pod. They were over the moon
J is much better than R for Irrops or if you need to change flight.
The e-ups I have left in Feb , if any , I use to upgrade friends I travel with or strangers at the airport.
Used some for friends who never travel , Yul-yyz , in a pod. They were over the moon
Mar 15, 2018, 12:54 pm
#15
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Join Date: Sep 2012
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A question with respect to this ongoing bug.
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
I've got a flight coming up that I've got a confirmed e-ugprade on, and at 48 hours, want to flip it into the Flight Pass upgrade.
J=0 currently.
I'd like to hear stories, successful and non-successful, on phoning in to get it done (since it can't be done online; normally if J>2, I'd cancel the ticket, rebook, and get the J upgrade) when J=0.
Did you lose the upgrade in the 2 minutes it took the agent to do it? Keep it?
As soon as they say "done", I click into the booking, and do the comp up. Much faster.
And with the new app, I suspect it would be even faster.
However, it is always POSSIBLE someone else could grab the seat. Unlikely, but possible.