Why do AC agents insist on posting/announcing information that they know is untrue?
Feb 10, 2018, 1:16 pm
#31
Original Poster
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
So here's another (common?) scenario: you book and often pay for a specific seat. Often AC will switch you out of your chosen seat, usually without telling you. You find out when you check in and look at your BP, only to find you're not in the seat you selected. You try to change back and find your chosen seat is occupied. So you talk to the GA or phone in, only to be told, "We can't move another passenger to give you the seat." Well (ahem), that's actually not true. Someone booted me to give it to them, so there's no reason at all why you can't boot them to give the seat back to the rightful occupant. 
A variant on this scenario is that you check in and your chosen seat number appears on the BP. All is good, apparently. When you get to your seat you find it's not the exit row or the preferred seat you booked. Looking around you suddenly realize they've done the old aircraft switcheroo, but left you in the same seat number, so it looks like nothing happened. And now it's too late to do anything.
A variant on this scenario is that you check in and your chosen seat number appears on the BP. All is good, apparently. When you get to your seat you find it's not the exit row or the preferred seat you booked. Looking around you suddenly realize they've done the old aircraft switcheroo, but left you in the same seat number, so it looks like nothing happened. And now it's too late to do anything.
Feb 11, 2018, 4:29 pm
#33
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 13, 2018, 1:24 pm
#34
Join Date: Mar 2003
Location: YYZ
Programs: AC*SE
Posts: 825
Not really an option in BOS is it?
Anyway, as I went from FOTSG to SE quickly, and even have "premier line" for UA, I don't know how useful the generic phone agents would be. With a particularly obstinate GA in front of them, is it worth suggesting to the FOTSG's to call up in a time of crisis, or would that only add to the burden of the stressed PAX?
Anyway, as I went from FOTSG to SE quickly, and even have "premier line" for UA, I don't know how useful the generic phone agents would be. With a particularly obstinate GA in front of them, is it worth suggesting to the FOTSG's to call up in a time of crisis, or would that only add to the burden of the stressed PAX?
Last edited by RevvedUp; Feb 13, 2018 at 1:31 pm
Feb 13, 2018, 1:33 pm
#35
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
I think it should actually be an H, as in "Flying home to see Grandma", i.e. a once a year traveller.
Feb 13, 2018, 1:51 pm
#36
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422