Why You Encounter Errors on (the) Aeroplan Website
Jan 30, 2018, 12:57 pm
#1
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Why You Encounter Errors on (the) Aeroplan Website
Hmmm.
Why You Encounter Errors on Aeroplan Website - Live and Let's Fly
Mods - please merge/move this post to the relevant Aeroplan-related thread
Jan 30, 2018, 1:42 pm
#3
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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I've been able to call in and have things booked manually when this occurs, since I am actually booking both segments.
Jan 30, 2018, 2:06 pm
#4
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
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Jan 30, 2018, 4:29 pm
#6
Join Date: Jan 2018
Posts: 13
Error calculating taxes
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Jan 30, 2018, 4:34 pm
#7
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Incognito fixes many AC site issues however.
Jan 30, 2018, 4:54 pm
#8
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
Jan 30, 2018, 6:47 pm
#10
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
i discovered one a few weeks ago. Business class redemption to Europe involving a child fare results in “error in calculating taxes”. No remedy is suggested. Just a stop and go directly to jail error.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Final remedy was to just book it as 3 adult tickets. Go figure. This after two calls to Aeroplan Center, one of which was a ridiculous suggestion to book utilizing “private mode” in browser.
Jan 30, 2018, 7:45 pm
#11
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,917
I like this part;
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.
And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.
And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.
Jan 30, 2018, 7:58 pm
#12
Join Date: Jan 2018
Posts: 13
I don't know - seems to me ticketing children as adults is not the best workaround. The details evade my recollection but at some point in the past year, we had a whole thread about some party of travellers that got separated in IRROPS and stranding a minor separately from the adults, due to adult ticketing. Anyone else recall what it was specifically?
Jan 30, 2018, 10:00 pm
#13
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Join Date: Jun 2003
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Posts: 23,797
I don't know - seems to me ticketing children as adults is not the best workaround. The details evade my recollection but at some point in the past year, we had a whole thread about some party of travellers that got separated in IRROPS and stranding a minor separately from the adults, due to adult ticketing. Anyone else recall what it was specifically?
If you have three people on the same file, might not be such a major issue? Not that Aeroplan should not fix the issue. But OTOH, they probalby no longer can afford to fix anything anyway so what's the point of expecting much from them?
Jan 30, 2018, 10:14 pm
#14
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
I like this part;
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.
And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.
It seems to me this is a technical limitation Aeroplan could fix if it wanted to. But this problem has been going on for years,
If true, then the answer is bad faith operations that Aeroplan can get away with because there are no regulations that control this type of activity.
And that is why, I along with tens of thousands of other Aeroplan members will welcome the Air Canada FF program and will cheer the demise of Aeroplan.
Given Air Canada's IT do you think it will actually be any better?
Jan 31, 2018, 6:45 am
#15
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
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