Question: Wheelchair Assist - Should you not use a Wheelchair?
Jan 28, 2018, 4:29 pm
#16
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Most of the India bound flights (direct or connection), its because the older folks do not speak English and they are worried about being lost, etc. AC should perhaps ask if all they need is assistance rather than wheelchair. Much easier to get a bunch of them together, walk them thru security and them put them on a cart to the gate instead of the current painful process of one by one on a wheelchair. I watched the chaos a couple of month back at YYZ when my Mom had to use a wheelchair. She volunteered to walk past security and use the cart from there which the wheelchair agents appreciated. Also another time heard the GA complaining about a bunch of wheelchair passengers who had no issue getting up from their wheelchairs and walking to the washrooms at the gate but wanted wheelchairs to the door of the plane.
Usually a fleet of 2,000,000,000 wheelchairs all ready and waiting to go.
Jan 28, 2018, 4:46 pm
#17
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,422
This can get quiet crazy at YYZ when you have multiple flights leaving close together like YYZ-DEL and YYZ-BOM. I was not so upset with boarding behind wheelchairs, more upset with the long wait for my parents to get a wheelchair