Split a Aeroplan PNR with 2 pax
Jan 8, 2018, 9:23 am
#1
Original Poster
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Split a Aeroplan PNR with 2 pax
So I'm in the middle of a trip. 2 pax on PNR booked with Aeroplan. We've flown the first flight to our destination, but my friend wants to stay longer. Can we split the PNR and change his return date (while keeping mine the same)?
Jan 8, 2018, 9:47 am
#3
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Yes, you can split.
However, sometimes after PNR split the tickets get screwed up on non-AC segments causing trouble, and it takes a lot of time on the phone with Aeroplan to fix it.
So if you split, monitor your tickets very closely.
However, sometimes after PNR split the tickets get screwed up on non-AC segments causing trouble, and it takes a lot of time on the phone with Aeroplan to fix it.
So if you split, monitor your tickets very closely.
Jan 8, 2018, 10:43 am
#4
Join Date: Apr 2004
Location: YVR
Posts: 264
never had a problem, though if the agent doesn't seem confident about it about it HUCA
Feb 17, 2018, 9:53 pm
#6
Join Date: Jun 2016
Posts: 10
I have a mini RTW booked for May, 2 passengers on 1 PNR, flights on LX/LO/OS/TG/NH/AC. I inquired about bumping one seat to F and was told they would have to split the PNR into two, and the agent cautioned that sometimes other carriers don't process a split properly.
My question is, if I have award travel booked/confirmed as it stands (since November), and I split the PNR and something goes wrong with a partner airline, is aeroplan still responsible to honour the original booking and ensure the other *A airlines provide seats on the same flights/class of service?
My question is, if I have award travel booked/confirmed as it stands (since November), and I split the PNR and something goes wrong with a partner airline, is aeroplan still responsible to honour the original booking and ensure the other *A airlines provide seats on the same flights/class of service?
Feb 18, 2018, 5:52 am
#7
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I have a mini RTW booked for May, 2 passengers on 1 PNR, flights on LX/LO/OS/TG/NH/AC. I inquired about bumping one seat to F and was told they would have to split the PNR into two, and the agent cautioned that sometimes other carriers don't process a split properly.
My question is, if I have award travel booked/confirmed as it stands (since November), and I split the PNR and something goes wrong with a partner airline, is aeroplan still responsible to honour the original booking and ensure the other *A airlines provide seats on the same flights/class of service?
My question is, if I have award travel booked/confirmed as it stands (since November), and I split the PNR and something goes wrong with a partner airline, is aeroplan still responsible to honour the original booking and ensure the other *A airlines provide seats on the same flights/class of service?
The later you find out, the more it'll be complicated to fix. Especially if the cabin is sold out.inj
Irrelevant of if this is an Aeroplan, AC, or Expedia booking, it's good practice to contact all airlines involved to make sure everything is still fine. Yup, that means calling LX/LO/OS/TG/NH/AC.
I think I've even seen info on *A RTW bookings that actually said you weren't allowed to change the routing if it involved more than 2 carriers as it will almost definitely cause issues. In your case you will touch 6 airlines in one go. It's not a change, but you will be asking them to do things.
Feb 18, 2018, 6:07 pm
#8
Join Date: Jun 2016
Posts: 10
Yes.
The later you find out, the more it'll be complicated to fix. Especially if the cabin is sold out.inj
Irrelevant of if this is an Aeroplan, AC, or Expedia booking, it's good practice to contact all airlines involved to make sure everything is still fine. Yup, that means calling LX/LO/OS/TG/NH/AC.
The later you find out, the more it'll be complicated to fix. Especially if the cabin is sold out.inj
Irrelevant of if this is an Aeroplan, AC, or Expedia booking, it's good practice to contact all airlines involved to make sure everything is still fine. Yup, that means calling LX/LO/OS/TG/NH/AC.
I think I've even seen info on *A RTW bookings that actually said you weren't allowed to change the routing if it involved more than 2 carriers as it will almost definitely cause issues. In your case you will touch 6 airlines in one go. It's not a change, but you will be asking them to do things.
Feb 18, 2018, 6:58 pm
#9
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Yeah, I have already been checking that the PNR works on all of the partner airlines. On LO it gives an error "locator not found", but Aeroplan assured me the tickets are valid. I should chase this down now though.
We are only looking to upgrade seats on current flights and maybe change two segments (TG/NH) into one (TG).
We are only looking to upgrade seats on current flights and maybe change two segments (TG/NH) into one (TG).
Feb 18, 2018, 8:57 pm
#10
Join Date: Jun 2016
Posts: 10
Haven't split our tickets yet. Was just saying the original booking right now, the PNR doesn't show our flights on www.lot.com despite our seats being allocated on our booking / when I checked via ExpertFlyer.
Sep 7, 2020, 7:52 am
#11
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,925
Sorry to bump an old thread but the topic is appropriate.
Just want to be clear, I have a 2 pax J YYZ-TPE-ICN-TPE-YYZ AE reward for the end of February. It is a single PNR but two different ticket numbers. Being a teacher, my wife does not want to take the risk of travel (plus the possible 14 day quarantine on return) during that period. Is is still possible to split this PNR in two, or even better, just cancel her ticket? I obviously will monitor the situation for myself but I can wait a lot longer until making my decision which is why it would be good to only cancel her ticket. I guess worse case I can split then cancel.
Just want to be clear, I have a 2 pax J YYZ-TPE-ICN-TPE-YYZ AE reward for the end of February. It is a single PNR but two different ticket numbers. Being a teacher, my wife does not want to take the risk of travel (plus the possible 14 day quarantine on return) during that period. Is is still possible to split this PNR in two, or even better, just cancel her ticket? I obviously will monitor the situation for myself but I can wait a lot longer until making my decision which is why it would be good to only cancel her ticket. I guess worse case I can split then cancel.
Last edited by Admiral Ackbar; Sep 7, 2020 at 8:42 am
Sep 7, 2020, 8:53 am
#12
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 394
Sorry to bump an old thread but the topic is appropriate.
Just want to be clear, I have a 2 pax J YYZ-TPE-ICN-TPE-YYZ AE reward for the end of February. It is a single PNR but two different ticket numbers. Being a teacher, my wife does not want to take the risk of travel (plus the possible 14 day quarantine on return) during that period. Is is still possible to split this PNR in two, or even better, just cancel her ticket? I obviously will monitor the situation for myself but I can wait a lot longer until making my decision which is why it would be good to only cancel her ticket. I guess worse case I can split then cancel.
Just want to be clear, I have a 2 pax J YYZ-TPE-ICN-TPE-YYZ AE reward for the end of February. It is a single PNR but two different ticket numbers. Being a teacher, my wife does not want to take the risk of travel (plus the possible 14 day quarantine on return) during that period. Is is still possible to split this PNR in two, or even better, just cancel her ticket? I obviously will monitor the situation for myself but I can wait a lot longer until making my decision which is why it would be good to only cancel her ticket. I guess worse case I can split then cancel.
Sep 7, 2020, 8:57 am
#13
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Join Date: Sep 2012
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You can cancel just your wife online. Go through the refund process, and there will be a step to select which passengers to cancel.
Sep 7, 2020, 9:52 am
#14
Formerly known as newbie elite
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