Last edit by: jc94
This new annual thread has been carved out of the previous thread in an effort to reduce the number of megathreads on the AC forum. For those interested previous versions are the original 2004 - 2014 thread , 2015 edition, 2016 edition and 2017 edition
The original thread started by accident but quickly became a popular place to come and discuss off topic things such as hockey, new movies, or almost anything that wouldn't fit into existing AC forum threads. More Air Canada or Aeroplan topics such as flight feedback, in-flight services issues or mileage earning/redemption are all topics that should go into existing AC forum threads so others can benefit from this information. Topics about hotels or airlines and/or their loyalty programs should be posted elsewhere on FT as should topics better suited to other forums such as Travel Products for questions about luggage or Travel Photography for discussion about cameras.
While the conversation is more relaxed as it would be in a lounge that doesn't mean however that the FT rules don't apply here as they definitely do so please refrain from controversial topics such as politics or religion, avoid profanities and treat other lounge patrons with the same respect you expect.
The original thread started by accident but quickly became a popular place to come and discuss off topic things such as hockey, new movies, or almost anything that wouldn't fit into existing AC forum threads. More Air Canada or Aeroplan topics such as flight feedback, in-flight services issues or mileage earning/redemption are all topics that should go into existing AC forum threads so others can benefit from this information. Topics about hotels or airlines and/or their loyalty programs should be posted elsewhere on FT as should topics better suited to other forums such as Travel Products for questions about luggage or Travel Photography for discussion about cameras.
While the conversation is more relaxed as it would be in a lounge that doesn't mean however that the FT rules don't apply here as they definitely do so please refrain from controversial topics such as politics or religion, avoid profanities and treat other lounge patrons with the same respect you expect.
The Forum Lounge Thread (2018)
#1591
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,417
#1592
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,702
#1593
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
#1594
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,702
#1595
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
#1596
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
RBC: Puts me on hold to "double check" my claim then disconnect the call after 10 minutes.
Ayeeee 10/10 customer service, almost as good as AC
Ayeeee 10/10 customer service, almost as good as AC
#1597
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
#1598
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
#1599
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
I hope it's not a serious problem... I tend to work on other stuff in parallel to minimize impact when I expect hold times. To be fair, AC hold times have been stellar when I call as a non-elite, and agent response has been on the mark for the last 12 months or so... RBC depends on who you get, I guess like all larger organizations.
#1600
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
I hope it's not a serious problem... I tend to work on other stuff in parallel to minimize impact when I expect hold times. To be fair, AC hold times have been stellar when I call as a non-elite, and agent response has been on the mark for the last 12 months or so... RBC depends on who you get, I guess like all larger organizations.
Only RBC seems to have caused problems more than once for me thus far.
#1601
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
#1602
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
#1603
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,668
Conversely, I've had issues with RBC and TD, and RBC once fixed my issue and then sent me a $10 Starbucks GC in the mail. Nice touch
#1604
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,802
#1605
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,944
Well... there a few things they do quite well. One particular being Cross-Selling.. although as the older generation gets cycled out, the need of branches/human face will become less and less, the bank with the best CX, tech and payment platform will win in the end. (Which at this point seems like Scotia is the one who is ahead for now).
A suprising # of people seems to think the chinese digital payment platform is not replicable in Canada because "canadians don't care for that" as opposed to the truth: nobody wanted to use their garbage mobile payment solutions which they never really invested in.
A suprising # of people seems to think the chinese digital payment platform is not replicable in Canada because "canadians don't care for that" as opposed to the truth: nobody wanted to use their garbage mobile payment solutions which they never really invested in.