Use the "online rebooking tool:" during bad weather for award tickets?
#1
Original Poster
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,688
Use the "online rebooking tool:" during bad weather for award tickets?
I apologize if this has been answered before, but I was unable to find it. I am hoping to book an aeroplan award ticket from Toronto for travel on 12/31. AC has issued a travel waiver for 12/31 due to cold weather and I was wondering if I would be able to take advantage of that if my plans change and I need to leave later without paying a change fee.
Thanks!
Thanks!
#2
Join Date: Mar 2012
Posts: 210
I apologize if this has been answered before, but I was unable to find it. I am hoping to book an aeroplan award ticket from Toronto for travel on 12/31. AC has issued a travel waiver for 12/31 due to cold weather and I was wondering if I would be able to take advantage of that if my plans change and I need to leave later without paying a change fee.
Thanks!
Thanks!
#3
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Happened to me recently and since it was a reward ticket, I could not use the online rebooking tool despite the hard travel alert. However, I was able to phone Aeroplan (it was before I checked-in so Aeroplan still had control of the ticket) and change my flight free of charge.
#4
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I apologize if this has been answered before, but I was unable to find it. I am hoping to book an aeroplan award ticket from Toronto for travel on 12/31. AC has issued a travel waiver for 12/31 due to cold weather and I was wondering if I would be able to take advantage of that if my plans change and I need to leave later without paying a change fee.
Thanks!
Thanks!
#5
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,618
Does anyone know the fine print of AC's policy for re-booking with travel advisories with regards to when tickets were purchased? The US carriers typically only allow use of the travel waiver if the ticket was booked before the waiver was issued. If AC's is similarly limited, OP would be SOL if he purchases a ticket now that the waiver has already been issued.
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
The online rebooking tool is a piece of crap.
i've only used it successfully one time
... and all other times, despite identical circumstances to the successful attempt, were futile.
i've only used it successfully one time
... and all other times, despite identical circumstances to the successful attempt, were futile.
#8
Original Poster
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,688
Does anyone know the fine print of AC's policy for re-booking with travel advisories with regards to when tickets were purchased? The US carriers typically only allow use of the travel waiver if the ticket was booked before the waiver was issued. If AC's is similarly limited, OP would be SOL if he purchases a ticket now that the waiver has already been issued.
My n is quite small but I have had quite good success with using the tool on simple point to point flights in the northeast.
#9
Original Poster
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,688
Update on the resolution. So I booked a 9am flight ex YYZ and wanted to switch to a 9pm one (which had no award seats.) I tried to use the online tool, no dice. I called the air Canada number and everything was changed without issue and the total call time was just about 3 minutes.
#10
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
I apologize if this has been answered before, but I was unable to find it. I am hoping to book an aeroplan award ticket from Toronto for travel on 12/31. AC has issued a travel waiver for 12/31 due to cold weather and I was wondering if I would be able to take advantage of that if my plans change and I need to leave later without paying a change fee.
Thanks!
Thanks!
I always had to resort to either the call centre or airport agents to have the required changes made, which was just a colossal waste of time