Swiss first class bookable!
Dec 3, 2017, 9:01 am
#151
Join Date: Apr 2003
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There is a small pattern, people who booked via phone are still ok. Even if you had multiple tickets, if one was booked via phone, all of your tickets are still valid for some reason. Additionally it looks like time played a huge factor into this. A lot of people with canceled tickets booked and/or ticketed post 9 AM EST.
Dec 4, 2017, 9:23 am
#152
Join Date: Feb 2015
Location: ORD
Programs: AA EXP, WoH Globalist
Posts: 104
Perhaps I'm overly optimistic (especially considering Swiss is notoriously inflexible and stubborn), but I think this one has a decent chance of being honored.
- This wasn't a mistake fare. It was a redemption of miles at published levels for award inventory that was made public to a number of partners.
- Aeroplan seems to be advocating (at least at a high level) for its customers, and Swiss claims it wasn't involved in cancelling the bookings (not sure how much I believe that)
- Not all bookings have been cancelled. It seem that for the most part, only bookings that are exclusively LX-operated, to/from LAX/SFO, and made entirely online have been cancelled. One would think that whatever the resolution eventually is, it would beed to apply uniformly to all bookings.
Dec 4, 2017, 10:30 am
#154
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Mistake fares are "published". I don't know how to buy a ticket at a non-published price. The issue is that they publish something that shouldn't exist... Which is exactly the case here.
Dec 4, 2017, 11:14 am
#155
Join Date: Jul 2009
Posts: 125
Perhaps I'm overly optimistic (especially considering Swiss is notoriously inflexible and stubborn), but I think this one has a decent chance of being honored.
- This wasn't a mistake fare. It was a redemption of miles at published levels for award inventory that was made public to a number of partners.
- Aeroplan seems to be advocating (at least at a high level) for its customers, and Swiss claims it wasn't involved in cancelling the bookings (not sure how much I believe that)
- Not all bookings have been cancelled. It seem that for the most part, only bookings that are exclusively LX-operated, to/from LAX/SFO, and made entirely online have been cancelled. One would think that whatever the resolution eventually is, it would beed to apply uniformly to all bookings.
Dec 4, 2017, 1:05 pm
#156
Join Date: Dec 2013
Posts: 80
Perhaps I'm overly optimistic (especially considering Swiss is notoriously inflexible and stubborn), but I think this one has a decent chance of being honored.
- This wasn't a mistake fare. It was a redemption of miles at published levels for award inventory that was made public to a number of partners.
- Aeroplan seems to be advocating (at least at a high level) for its customers, and Swiss claims it wasn't involved in cancelling the bookings (not sure how much I believe that)
- Not all bookings have been cancelled. It seem that for the most part, only bookings that are exclusively LX-operated, to/from LAX/SFO, and made entirely online have been cancelled. One would think that whatever the resolution eventually is, it would beed to apply uniformly to all bookings.
I've checked in successfully for my 4-segment sequence starting tomorrow including LX on Wednesday. GLTA
Dec 4, 2017, 1:17 pm
#157
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It might seem that cancellation should apply to all bookings, but for those involving other airlines, they are due revenue as well. Cancel the entire booking and the other airlines need to be made whole. Sticky situation for sure which is probably why this is taking time to sort out.
I've checked in successfully for my 4-segment sequence starting tomorrow including LX on Wednesday. GLTA
I've checked in successfully for my 4-segment sequence starting tomorrow including LX on Wednesday. GLTA
Dec 4, 2017, 2:01 pm
#158
Join Date: Apr 2016
Location: Key West
Programs: DL Silver, AA EXP, Marriott Titanium, Hilton Diamond
Posts: 401
So far mine are still booked. I actually found this independent of any blogs as I periodically check any mileage booking I have, because you never know. At the time, I had no idea Swiss F was restricted, I just saw that I could upgrade my existing bookings for 30,000 more miles, called in, transferred the points and paid the costs. Afterward, seeing this thread I realized this was a rare but not unprecedented occurrence. Then it blew-up in the blogs. If I could make a change back to my original booking, I would just to get rid of this anxiety but my Austrian flight is gone.
Dec 4, 2017, 6:08 pm
#159
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Like where does it officialy say Swiss F excluded on the redemption chart?
This isn't the 30k RTW J tickets from 3 years ago, where it clearly was a mistake, and contradicted published charts, yet Aeroplan honoured.
Dec 4, 2017, 6:20 pm
#160
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However, to answer your specific question, https://www.aeroplan.com/use-your-mi...-rewards-chart says "SWISS First Class is not available for reward travel."
Dec 4, 2017, 6:35 pm
#161
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Well, my point was more that where does anything say that a $600 F fare shouldn't exist?
However, to answer your specific question, https://www.aeroplan.com/use-your-mi...-rewards-chart says "SWISS First Class is not available for reward travel."
However, to answer your specific question, https://www.aeroplan.com/use-your-mi...-rewards-chart says "SWISS First Class is not available for reward travel."
Wonder why no similar exclusion with other FFPs.
And you sure they didn't just ad that this weekend, right?
Dec 4, 2017, 7:08 pm
#162
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Join Date: Feb 2005
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If people had only booked online then I can see AP having more ground to stand on in cancelling tickets.
Last edited by imverge; Dec 4, 2017 at 7:15 pm
Dec 4, 2017, 7:20 pm
#163
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Its been on the AP website for a couple of years now.. however that’s going to be very difficult for AP to fall back on when their own agents made bookings. You would think that a well informed trained agent would have seen a red flag and said Swiss F is not bookable and not proceed with the booking. Thank you baby Jesus that wasn’t the case.
If people had only booked online then I can see AP having more ground to stand on in cancelling tickets.
If people had only booked online then I can see AP having more ground to stand on in cancelling tickets.
It's only Swiss front line agents making that claim.
Dec 4, 2017, 7:39 pm
#165
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