Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Aug 5, 2019, 2:08 pm
#2057
Join Date: Mar 2016
Programs: AC SE
Posts: 1,504
I just returned from vacation with my family (round-trip TATL flights in J). On the way there we had one seat deflate and one more on the way back. On the way there it was my wife’s seat and it didn’t register until we were landing. By that time it was too late to fix, and she didn’t think to ask for compensation. On the way back it was my seat. The SD said there were three seats on that flight that deflated and since there were no extra seats, they couldn’t move any of us. She brought out the new form and ticked three or four of the boxes, even ones that didn’t apply (like that it was unclean and couldn’t recline). I’m not sure why she chose to go overboard, except that maybe she was frustrated with the situation. Anyway, I’ll be interested in seeing what they offer for compensation.
Aug 5, 2019, 2:42 pm
#2058
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I just returned from vacation with my family (round-trip TATL flights in J). On the way there we had one seat deflate and one more on the way back. On the way there it was my wife’s seat and it didn’t register until we were landing. By that time it was too late to fix, and she didn’t think to ask for compensation. On the way back it was my seat. The SD said there were three seats on that flight that deflated and since there were no extra seats, they couldn’t move any of us. She brought out the new form and ticked three or four of the boxes, even ones that didn’t apply (like that it was unclean and couldn’t recline). I’m not sure why she chose to go overboard, except that maybe she was frustrated with the situation. Anyway, I’ll be interested in seeing what they offer for compensation.
On the other hand, "can't recline" is so much more severe that the data point isn't going to be much use for this thread. I would accept nothing less than an entire refund if my pod seat couldn't recline.
Aug 5, 2019, 4:33 pm
#2059
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
@TheCanuckian and I were on the same flight (confirmed by PM), and I was one of the other deflated seats on the flight.
My bottom cushion was fine, but the lumbar was totally flat. It just seemed uncomfortable when I sat down, and given this discussion on FT I decided to reset the seat with the rondel-3-2-1 trick to see if that changed anything. The difference was night and day, the seat suddenly became comfortable. For about 30 mins. After an hour, it was totally deflated again. I repeated the process several times before telling the SD. Compensation form completed, we'll see what the results are.
My bottom cushion was fine, but the lumbar was totally flat. It just seemed uncomfortable when I sat down, and given this discussion on FT I decided to reset the seat with the rondel-3-2-1 trick to see if that changed anything. The difference was night and day, the seat suddenly became comfortable. For about 30 mins. After an hour, it was totally deflated again. I repeated the process several times before telling the SD. Compensation form completed, we'll see what the results are.
Aug 5, 2019, 5:35 pm
#2060
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
@TheCanuckian and I were on the same flight (confirmed by PM), and I was one of the other deflated seats on the flight.
My bottom cushion was fine, but the lumbar was totally flat. It just seemed uncomfortable when I sat down, and given this discussion on FT I decided to reset the seat with the rondel-3-2-1 trick to see if that changed anything. The difference was night and day, the seat suddenly became comfortable. For about 30 mins. After an hour, it was totally deflated again. I repeated the process several times before telling the SD. Compensation form completed, we'll see what the results are.
My bottom cushion was fine, but the lumbar was totally flat. It just seemed uncomfortable when I sat down, and given this discussion on FT I decided to reset the seat with the rondel-3-2-1 trick to see if that changed anything. The difference was night and day, the seat suddenly became comfortable. For about 30 mins. After an hour, it was totally deflated again. I repeated the process several times before telling the SD. Compensation form completed, we'll see what the results are.
Aug 5, 2019, 6:16 pm
#2062
Join Date: Oct 2010
Location: YOW
Programs: TK*S, SPG Gold
Posts: 714
So given ACs continual we’ll fix it soon, and waiting on approval for fire safety (or whatever) we now have them creating and handing out a form with actual options for deflated seats.
Well that just fills me with confidence that they’re about to fix it. Makes me really keen to fly AC J.
Well that just fills me with confidence that they’re about to fix it. Makes me really keen to fly AC J.
Aug 5, 2019, 9:04 pm
#2063
Join Date: Nov 2018
Location: YYZ
Programs: Air Canada SE /*A Gold, Emirates Skywards Silver, Marriott Titanium Elite
Posts: 131
From your experiences: what is the best way to avoid a deflated seat? Is it looking at the database in the Wiki and picking a seat number that isn't currently listed there yet?
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
Aug 5, 2019, 9:30 pm
#2064
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
From your experiences: what is the best way to avoid a deflated seat? Is it looking at the database in the Wiki and picking a seat number that isn't currently listed there yet?
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
I have my first flight in AC J on a 777-300er coming up next month so want to take whatever precautions I can.
Just be prepared to test it upon boarding, and ask for a new seat if necessary. Or bring your own inflatable mattress.
Aug 6, 2019, 3:27 am
#2066
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
What's the best test procedure to identify a fully/partially deflated seat right away? Have a TATL with the whole family coming up this week, i.e. a large number of seats with decent chances that we do get some deflated ones. Thanks.
Aug 6, 2019, 5:36 am
#2067
Join Date: May 2012
Posts: 492
). Insist on a comp form unless reset or relocation worked. If worst case happens and deflated and can’t move then a) ask for an extra blanket or two and put under mattress topper for back rest. B) ask for two extra pillows and put under mattress topper for squab. C) sleep on back not on side d) vow never to fly AC again and then do it anyway.
Aug 6, 2019, 10:02 am
#2069
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Bear in mind there are four different sections that can deflate. I usually recline it a bit, then push down on each section with a lot of my body weight. That lets me catch even partial deflations.
Aug 6, 2019, 10:46 am
#2070
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,626
Prod it. If not tense and can feel hard bits / metal it’s deflated. Be wary of lumbar / seat as the headrest and surround at top is foam and won’t deflate - have to feel lower down in lumbar area. CAll SD. If time and major hub they call maintenance otherwise they will reset for you. Make it clear that you want to be reseated if possible ( but be wary as they may move you to a seat with both sections deflated ). Insist on a comp form unless reset or relocation worked.
If worst case happens and deflated and can’t move then a) ask for an extra blanket or two and put under mattress topper for back rest. B) ask for two extra pillows and put under mattress topper for squab. C) sleep on back not on side d) vow never to fly AC again and then do it anyway.
). Insist on a comp form unless reset or relocation worked.If worst case happens and deflated and can’t move then a) ask for an extra blanket or two and put under mattress topper for back rest. B) ask for two extra pillows and put under mattress topper for squab. C) sleep on back not on side d) vow never to fly AC again and then do it anyway.
Reseating us would be difficult, as we travel with several children and AC requires for signature class that an adult has to be seated next to each child.
https://www.aircanada.com/ca/en/aco/...-children.html