Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jun 25, 2019, 7:28 am
#1936
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
Flew in last night from YUL to YVR on AC 309 (FIN 844).
Ms. Boh's seat (2A) had a lumbar support that would not work. Maintenance came on board hit the reset switch and left. No joy. SD played with the menu and also crawled under the front of the seat for some reason. No joy.
I suggested moving her to the unaccompanied 1K but they said that seat was totally flat, which explains why they had moved some un-uniformed AC employee who was sitting there upstairs into the flight crew rest area.
Their 'fix' was to offer her another pillow for her back which she was okay with. No form was offered (these were reward seats, if that even matters). And at the end of a very long day that began in in FCO, we didn't really feel like putting up a fight.
No rest for the wicked - I'm off to BUD today. The good news is that I'm still on European time, the bad news is that I'm flying to FRA on AC. So we will see what that seat is like.
Ms. Boh's seat (2A) had a lumbar support that would not work. Maintenance came on board hit the reset switch and left. No joy. SD played with the menu and also crawled under the front of the seat for some reason. No joy.
I suggested moving her to the unaccompanied 1K but they said that seat was totally flat, which explains why they had moved some un-uniformed AC employee who was sitting there upstairs into the flight crew rest area.
Their 'fix' was to offer her another pillow for her back which she was okay with. No form was offered (these were reward seats, if that even matters). And at the end of a very long day that began in in FCO, we didn't really feel like putting up a fight.
No rest for the wicked - I'm off to BUD today. The good news is that I'm still on European time, the bad news is that I'm flying to FRA on AC. So we will see what that seat is like.
Jun 25, 2019, 9:45 am
#1937
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
They have no idea what kind of ticket you're on.
They can sometimes make a reasonable guess, but I've been ML*1 and ML*2 on full J.
Did you ask for a form and have the request denied, or was one just not proactively offered?
They can sometimes make a reasonable guess, but I've been ML*1 and ML*2 on full J.
Did you ask for a form and have the request denied, or was one just not proactively offered?
Jun 25, 2019, 10:25 am
#1938
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
I encouraged her to do so, but she was pretty much a zombie at that point and didn't feel like kicking up a fuss. Been there, done that.
Jun 25, 2019, 10:28 am
#1939
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
I think you should still write in about it though.
Jun 28, 2019, 6:00 pm
#1940
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,744
Good news: my wife's seat was deflated on 882 tonight, but maintenance was able to replace the bladder before we left.
Bad news: mine was also deflated but they only had one bladder at hand, so I got the hard reset and may be getting a compensation form later.
For what it's worth, the maintenance lady said the problem isn't always the bladder, sometimes it's that the pump is dead, and even when the bladders aren't punctured, there's some minimal amount of seepage that needs to be replaced.
I have been cutting back my AC international J flying as a result of this nonsense - took CX to HKG last month and very much looking forward to trying WS's new 789 in a few weeks - but I'm contemplating moving to a full boycott until this is resolved. I'm thinking of writing to AC and telling them that I want a free cancellation and full refund of all future trips I've booked on 777/787 flights.
Did yours actually say that? I'm on one of those right now and it just says "BUSINESS CLASS / CLASSE AFFAIRES". I do remember them referencing rewards in in the past. I wonder if IKK matters? e.g. if booked in I, it will state that it's a reward ticket, but not if IKKed?
Regardless, I don't think the crew response should be any different. I think that SDs who are good and know what they're doing will handle it appropriately, and those who aren't good won't. I've had a deflation issue handled very well by an SD who I had told we were flying on points and another handled poorly while on a revenue ticket.
Bad news: mine was also deflated but they only had one bladder at hand, so I got the hard reset and may be getting a compensation form later.
For what it's worth, the maintenance lady said the problem isn't always the bladder, sometimes it's that the pump is dead, and even when the bladders aren't punctured, there's some minimal amount of seepage that needs to be replaced.
I have been cutting back my AC international J flying as a result of this nonsense - took CX to HKG last month and very much looking forward to trying WS's new 789 in a few weeks - but I'm contemplating moving to a full boycott until this is resolved. I'm thinking of writing to AC and telling them that I want a free cancellation and full refund of all future trips I've booked on 777/787 flights.
Regardless, I don't think the crew response should be any different. I think that SDs who are good and know what they're doing will handle it appropriately, and those who aren't good won't. I've had a deflation issue handled very well by an SD who I had told we were flying on points and another handled poorly while on a revenue ticket.
Jun 29, 2019, 5:53 am
#1941
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
Another deflated seat on Fin 841 (789 aircraft)...I have reported it in the Wiki.
SD had no compensation forms on the plane so he took all my info and will fill it out on his return leg and text me a copy. The Captain came and chatted with me and gave me his personal email address and told me to email him if AC does not sort out compensation for this flight..
SD had no compensation forms on the plane so he took all my info and will fill it out on his return leg and text me a copy. The Captain came and chatted with me and gave me his personal email address and told me to email him if AC does not sort out compensation for this flight..
Received comp email from AC one day after I returned from my trip...which was one week after it was submitted by the SD.
Jun 29, 2019, 6:23 am
#1942
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,188
I've heard crew members give out their # to pax, but not a business related form. More for, umm.. personal reasons.
Jun 29, 2019, 8:41 am
#1943
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I had an SD do the same thing for me YVR-SYD. No comp forms onboard so they gave me their personal email address and business card requesting that I e-mail them a reminder. Sure enough...48hrs later, I had a scanned copy of the comp form from the SD. Excellent handling of the situation.
Jul 1, 2019, 1:50 am
#1944
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Flew AC34 (FIN 703) today from YVR-YYZ in 7A. Upper portion of seat was completely deflated after takeoff. The SD was able to reset it, and it lasted for about an hour. A 2nd reset attempt did not work. There was an empty seat so I moved a few things to 9D but the upper portion was deflated as well and even more uncomfortable. Moved back to 7A and made due with the blanket & pillows as there was only an hour left at this point.
I've managed to avoid the deflated seats so far personally, so I guess it's fitting to have two on the same flight
I've managed to avoid the deflated seats so far personally, so I guess it's fitting to have two on the same flight
Jul 1, 2019, 7:21 am
#1945
Join Date: Jul 2018
Posts: 22
I was writing to the AC support on Twitter a couple of months ago to make sure that the deflation problem would be solved by the time I was flying with them. I was told, that they were not aware of any problems with the seats. You might remember that.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
Jul 1, 2019, 11:02 am
#1946
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
I was writing to the AC support on Twitter a couple of months ago to make sure that the deflation problem would be solved by the time I was flying with them. I was told, that they were not aware of any problems with the seats. You might remember that.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
Jul 1, 2019, 12:00 pm
#1947
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I was writing to the AC support on Twitter a couple of months ago to make sure that the deflation problem would be solved by the time I was flying with them. I was told, that they were not aware of any problems with the seats. You might remember that.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
Yesterday I flew from Calgary to Frankfurt. The seat was deflated after boarding. The flight attendant called for a mechanic. But they did not change the bladder saying that resetting the seat would be enough. Guess what: The seat was deflated two more times.
I was handed a compensation form. But I will refrain from booking Air Canada until this issue has been resolved.
AC Twitter/SM team know nothing about anything, so asking questions like yours is futile.
Some of them have previously worked at places like the CC, where they were equally as useless.
Jul 6, 2019, 11:17 am
#1948
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
MAD-YYZ on FIN 854 yesterday. 4A was complaining about a deflated seat. I was in 6A and noticed the bottom half was completely deflated. Had to move to 3A to accommodate a parent/child seating adjustment, and 3A was fine.
Jul 6, 2019, 2:43 pm
#1949
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
With all these seat issues turns those "confirmed upgrades" into real nail biters, since you never know if your seat will be taken from you at the last minute!
Jul 6, 2019, 8:16 pm
#1950
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Do we have any confirmed reports of not-paid-J revenue pax being moved or downgraded to resolve a deflation event?