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Deflategate; new executive pods deflating in-flight

Old Nov 20, 2017, 2:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub






View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
    • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
      • Dial pad shows up - hit 3-2-1.
        • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)

Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)

~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU

less than ~6 hours: 300
TCON


Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.

Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied

https://www.flyertalk.com/forum/31421855-post2093.html
Originally Posted by lallied
Clearly jinxed myself. New form in case hasnt been posted before.

Oops, see it has been. I just didn’t look far enough down ☹️


This is only the stub portion, courtesy of lallied





Originally Posted by lallied



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example

Mattress pads purchased and listed in this thread




Print Wikipost

Deflategate; new executive pods deflating in-flight

Old Jun 20, 2019, 11:03 am
  #1921  
 
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Originally Posted by canadiancow
My experience from two days ago contradicts your bolded word.

I'm curious the difference between my experiences and yours. Was the incident not logged for maintenance, so they don't have any way of verifying your claim?

I'd say maybe they don't believe you after so many incidents, but they continue to believe me every time with no pushback.
I haven't had too many incidents this year actually, only two. One time I got the forms, and I had no trouble at all (other than having to wait literal weeks for a response).

My only guess is that either they didn't log it properly (I didn't double check that they did... I just assumed they would), or maybe because I'm not SE.

The other option is just that AC's customer service is inconsistent. They told me it's required, and some posters a few pages back got told it's required...

So uh, my experience with custom service contradicts yours. A paradox?
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Old Jun 20, 2019, 11:16 am
  #1922  
A FlyerTalk Posting Legend
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,187
Originally Posted by lallied


I always write in with the form and reference number which is then linked to the complaint number and have never ever had a duplicate compensation. If you question it later they can track it all back. I guess it’s possible that if a form was submitted by the service director on your behalf and you also wrote and said you didn’t have a form that you might get it twice but given it’s linked to your seat number and locator number I don’t think that happens either. It’s just a hassle to keep tracking these things because sometimes you never get a reply
I keep the slip from the form on my desk until the eCoupon arrives. Which reminds me, I need to throw that out now

I snooze the customer relations email for a couple weeks if I go that route, and archive it when the reply comes in.

I've never not had a reply, but I find tracking isn't actually that difficult.

Though I did finally make a spreadsheet for all my travel gift cards and eCoupons. I only have 3 AC ones right now, but when I realized I have a total of 14 codes worth significant money among all airlines/hotels, I decided that would make things easier.
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Old Jun 20, 2019, 1:13 pm
  #1923  
 
Join Date: May 2012
Posts: 492
Originally Posted by canadiancow
I keep the slip from the form on my desk until the eCoupon arrives. Which reminds me, I need to throw that out now

I snooze the customer relations email for a couple weeks if I go that route, and archive it when the reply comes in.

I've never not had a reply, but I find tracking isn't actually that difficult.

Though I did finally make a spreadsheet for all my travel gift cards and eCoupons. I only have 3 AC ones right now, but when I realized I have a total of 14 codes worth significant money among all airlines/hotels, I decided that would make things easier.
Yeah, that’s what used to do but then I couldn’t see over the top of the forms and it started to drive me slowly crazy, possibly even crazier than the flat seats, especially when my favourite GSA would write back in his rather nasty way and imply I was making it all up

In the last few months I’ve cut down on flying, flown other carriers, or deliberately chosen the old blue seats. So my stress level, my Musculoskeletal pain, and my pile of coupons vouchers / forms has diminished. With a significant correlation between the three :-)

I am now building all of those up with cancellations of my short haul connecting flights - again. Sigh
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Last edited by lallied; Jun 21, 2019 at 10:38 am
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Old Jun 20, 2019, 11:21 pm
  #1924  
 
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
Has anyone heard of any further updates on when this will be resolved. Most of my Pacific and Atlantic flights (more > 60% with 12 segments in J ) have had deflated seats since January.
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Old Jun 21, 2019, 9:55 am
  #1925  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by Argonaut1000
Has anyone heard of any further updates on when this will be resolved. Most of my Pacific and Atlantic flights (more > 60% with 12 segments in J ) have had deflated seats since January.
It's a shame that the (former, but "not really") blowhards of this forum scared off the AC lurkers.
If the lurkers were still here, we would know a lot more about plans to fix deflategate.
Also, former non-suspended posters who have ongoing communications with AC corp don't post anymore, or infrequently.
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Old Jun 21, 2019, 10:31 am
  #1926  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,187
Originally Posted by yyznomad
It's a shame that the (former, but "not really") blowhards of this forum scared off the AC lurkers.
If the lurkers were still here, we would know a lot more about plans to fix deflategate.
Also, former non-suspended posters who have ongoing communications with AC corp don't post anymore, or infrequently.
Or someone would get an answer straight from AC, post it, and others would:

1. Say they're lying
2. Reply with 4-5 snarky and unhelpful posts that bury the real information
3. Ignore it

I've certainly stopped sharing nearly as much internal information due to the above. Though this is one topic where I have, and the response has been a mix of 2 and 3.
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Old Jun 22, 2019, 10:55 am
  #1927  
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Join Date: May 2018
Location: ord
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Posts: 365
the new bladders have been made and tested, so it wont be long till a fix has been approved. Now how long till AC puts "fix" into all the seats can be the next thread discussion.
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Old Jun 23, 2019, 1:17 am
  #1928  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,954
Another deflated seat on Fin 841 (789 aircraft)...I have reported it in the Wiki.

SD had no compensation forms on the plane so he took all my info and will fill it out on his return leg and text me a copy. The Captain came and chatted with me and gave me his personal email address and told me to email him if AC does not sort out compensation for this flight.

2 of my last 4 TPAC flights have been deflated... but for the year so far, 2 out of 12 TPAC legs have had deflation issues.
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Old Jun 23, 2019, 10:02 am
  #1929  
 
Join Date: Apr 2014
Posts: 9
I've been lurking on here for the past several months and figured I'd start posting. I was on a Toronto to Vancouver flight in J and had a deflated seat a few months ago. SD provided me with a compensation card immediately after she realized right away that I had a deflated seat. Tried to do resets etc... and nothing worked. I saw her punch in the paperwork and then she provided me a card. It then took AC just over 60 days to provide compensation (and no response to my email when I asked for an update).
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Old Jun 23, 2019, 10:16 am
  #1930  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
Originally Posted by canadiancow
Or someone would get an answer straight from AC, post it, and others would:

1. Say they're lying
2. Reply with 4-5 snarky and unhelpful posts that bury the real information
3. Ignore it
You're lying.

Also, I heard that the real cause of the deflated seats are that AC have started to use the seat bladders to store their chemtrail supplies. And besides, the AC planes that used to have deflated seats have all been intentionally crashed into SFO airport. And we all know the AC pilots don't believe in safety, so there's that, too. If only the government allowed AC to have any real competition, none of the leaks would have happened in the first place. Also, snakes on the plane; how dare they!
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Old Jun 23, 2019, 9:23 pm
  #1931  
 
Join Date: Jan 2019
Location: NC
Posts: 117
Got lucky on AC05

just to provide my own experience on AC05 YUL to NRT on 19Jun2019. All 3 seats my family used in row 4 did not experience any deflation issue. I guess I got lucky?
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Old Jun 24, 2019, 11:20 am
  #1932  
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Posts: 35,232
Originally Posted by vancouver007
I've been lurking on here for the past several months and figured I'd start posting. I was on a Toronto to Vancouver flight in J and had a deflated seat a few months ago. SD provided me with a compensation card immediately after she realized right away that I had a deflated seat. Tried to do resets etc... and nothing worked. I saw her punch in the paperwork and then she provided me a card. It then took AC just over 60 days to provide compensation (and no response to my email when I asked for an update).
@vancouver007

Please be specific - did you actually get a compensation "card" (think, business-card size), or did you get the actual white compensation 8.5"x11" form, as per this thread's wiki?
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Old Jun 24, 2019, 11:21 am
  #1933  
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Originally Posted by xychromosome
I guess I got lucky?
Yes(-ish).
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Old Jun 24, 2019, 7:12 pm
  #1934  
yrp
 
Join Date: Dec 2012
Posts: 109
I just saw the moon lens mattress on the wiki. That’s hilarious. I happen to have a couple of them that were actually purchased for a non-flying purpose involving tents. And guess what? One of them deflates during the night.

So remind me which form I have to ask for when it happens?
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Old Jun 24, 2019, 10:06 pm
  #1935  
 
Join Date: Apr 2014
Posts: 9
Originally Posted by yyznomad
@vancouver007

Please be specific - did you actually get a compensation "card" (think, business-card size), or did you get the actual white compensation 8.5"x11" form, as per this thread's wiki?
It was the green compensation 8.5 x 11 form where they tore off the bottom portion as my receipt.
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