Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jun 19, 2019, 4:25 pm
#1906
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Oh well. I'm sure there's more "sorry your seat sucked" vouchers in my future.
Jun 19, 2019, 4:27 pm
#1907
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
It could be distance-based. TPE-YVR is significantly longer distance than GRU-YYZ, even though the block time isn't much longer.
Jun 19, 2019, 4:39 pm
#1909
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,438
I was unhappy, but I didn't try complaining. Maybe I should. The funny part is I would have been going to TPE, but some cow grabbed the the R space before me. Lol
Jun 19, 2019, 5:18 pm
#1910
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
FIN 835. Seat 6A
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
Jun 19, 2019, 6:39 pm
#1911
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
FIN 835. Seat 6A
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
(would like to hear that Spicoli voice sometime
)Oh, and you didn't get the green form because the forms are now white.
Jun 19, 2019, 6:46 pm
#1912
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Jun 19, 2019, 8:44 pm
#1913
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
FIN 835. Seat 6A
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
i had the audacity to observe that they shouldn’t be selling a seat that was completely deflated on boarding and ask for a green form. The captain apparently decided to delay the departure as a result. So one unethical decision (not blocking the seat in the first place) now leads to a delay of 250 pax on a TATL flight. I have to say this is one of the most infuriating displays of idiocy I have seen in a while. Both the SD and the customer service rep who came on to the plane denied any systemic issue, denied this was more than a rare incident, denied that the 3-2-1 reset might not actually work to keep the seat inflated for a 10 hour flight and denied just giving me a green form and blocking the seat. Awesome AC. Totally awesome. Said in my best Spicoli voice. And if it matters, paid JCPZ for me and Ms. Ridefar. Also paid for a long long time ago (back in the days when a fix in Jan/Feb was in the cards).
To be fair though, you're just an SEMM so what would you know and why should they treat you with a modicum of respect?
Brutal.
Jun 20, 2019, 6:24 am
#1914
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I received 3 vouchers between yesterday and today for my 3 incidents spaced out across 10 days - I guess they run these in batches.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
Got a $500 for GRU-YYZ which I had hoped would be $1000 - maybe the fact it was an upgrade played into the decision or maybe it's only TPAC that is $1000.
Jun 20, 2019, 7:26 am
#1915
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,396
Botton line: there was very clearly a consistent approach of denying the problem, not logging the problem, and not wanting to actually fix the issue for longer than a reset. Pretty incredible. And given they won’t even put it in the log as broken I have to wonder how it will ever get fixed.
I will definitely write to customer service in the next few days. As I made abundantly clear to the on board people: it is not about being a jerk or getting compensation it is about getting the problem fixed.
Jun 20, 2019, 8:26 am
#1916
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
I've stated before, now that customer service is claiming they require these forms, it is simply not acceptable to be "out" of them on board. I hope you include this (maybe in more politically correct terms) when you write in.
If I didn't have to connect anywhere, or had a very long connection, or no meeting, or whatever, personally I would tell the SD I'm happy to stick around and wait, so they can grab one from the airport (FRA should have a supply, shouldn't it?). I'm sure they'd be totally thrilled, but it would certainly drive the point home. Maybe I'm too petty here...
If I didn't have to connect anywhere, or had a very long connection, or no meeting, or whatever, personally I would tell the SD I'm happy to stick around and wait, so they can grab one from the airport (FRA should have a supply, shouldn't it?). I'm sure they'd be totally thrilled, but it would certainly drive the point home. Maybe I'm too petty here...
Jun 20, 2019, 10:29 am
#1917
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
I'm curious the difference between my experiences and yours. Was the incident not logged for maintenance, so they don't have any way of verifying your claim?
I'd say maybe they don't believe you after so many incidents, but they continue to believe me every time with no pushback.
Jun 20, 2019, 10:42 am
#1918
Join Date: May 2012
Posts: 492
My experience from two days ago contradicts your bolded word.
I'm curious the difference between my experiences and yours. Was the incident not logged for maintenance, so they don't have any way of verifying your claim?
I'd say maybe they don't believe you after so many incidents, but they continue to believe me every time with no pushback.
I'm curious the difference between my experiences and yours. Was the incident not logged for maintenance, so they don't have any way of verifying your claim?
I'd say maybe they don't believe you after so many incidents, but they continue to believe me every time with no pushback.
Jun 20, 2019, 10:46 am
#1919
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
I think it’s dependent on the customer service agent. Many of them are just fine but one or two specific CSAs refuse to give them until verified. In fact those same 1-2 refuse to provide it even if you attach the form and say you have to wait for it to be processed through another department. I won’t necessarily call it passive aggressive but it certainly bloody-minded
I wonder how long my claim would have taken if I'd written in immediately after the incident instead of a month later (at which point it's very likely that if a form wasn't processed, it doesn't exist).
Jun 20, 2019, 10:53 am
#1920
Join Date: May 2012
Posts: 492
The latter point makes sense. If those forms are processed through a separate department, there's a huge possibility of you getting double the compensation if you're going through a separate channel.
I wonder how long my claim would have taken if I'd written in immediately after the incident instead of a month later (at which point it's very likely that if a form wasn't processed, it doesn't exist).
I wonder how long my claim would have taken if I'd written in immediately after the incident instead of a month later (at which point it's very likely that if a form wasn't processed, it doesn't exist).