Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jun 6, 2019, 1:24 pm
#1876
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Fin 748, 5K
Reset only held for 40 minutes or so.
3 flights in the last week and I’m getting fed up.
SD Yan was apologetic and understood. Said he had sat in a deflated seat a few months back so finally understood.
Another $500 voucher coming my way I guess. Would rather have slept.
Reset only held for 40 minutes or so.
3 flights in the last week and I’m getting fed up.
SD Yan was apologetic and understood. Said he had sat in a deflated seat a few months back so finally understood.
Another $500 voucher coming my way I guess. Would rather have slept.
Jun 6, 2019, 2:03 pm
#1878
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yes, people have experienced this on flights to Japan, including myself, but it has nothing to do with a flight number/destination.
It's related to all of AC's 777s and 788/789s.
So since you'll be flying one of these on AC005, just hope that your seat doesn't deflate.
Jun 6, 2019, 2:06 pm
#1879
Join Date: Jan 2019
Location: NC
Posts: 117
@xychromosome
Yes, people have experienced this on flights to Japan, including myself, but it has nothing to do with a flight number/destination.
It's related to all of AC's 777s and 788/789s.
So since you'll be flying one of these on AC005, just hope that your seat doesn't deflate.
Yes, people have experienced this on flights to Japan, including myself, but it has nothing to do with a flight number/destination.
It's related to all of AC's 777s and 788/789s.
So since you'll be flying one of these on AC005, just hope that your seat doesn't deflate.
Thanks to the info on this thread I'll know how to attempt to fix the problem and/or seek compensation
Thanks again
Jun 6, 2019, 3:04 pm
#1880
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
This is becoming absurd. My fourth international flight this year yesterday with a deflated seat - AC63 FIN 807 seats 3K and 3G (yes, both). 3-2-1 re-set worked briefly, but deflated after about 20 mins.
SDs have always been proactive about providing compensation forms, but while I appreciate the compensation gesture (which now takes about a month), at what point are AC going to communicate to customers and crew that this is an ongoing issue, how to deal with it properly and specifically when a permanent fix will be implemented?
SDs have always been proactive about providing compensation forms, but while I appreciate the compensation gesture (which now takes about a month), at what point are AC going to communicate to customers and crew that this is an ongoing issue, how to deal with it properly and specifically when a permanent fix will be implemented?
Jun 6, 2019, 3:13 pm
#1881
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
As long as customers who experienced three deflated seats still buy a fourth J fare, AC won't see a need to communicate anything to customers or crew, or fix anything for that matter. I have now refrained from purchasing two attractively-priced LMUs because of this issue, but others seem happy to keep paying for a defective product. If I was in charge of AC operations, I'd do exactly the same thing.
On the other hand, if you think the LMU is worth $1000, and you know the compensation for a deflated seat is $1000, why WOULDN'T you do it? Bring your own mattress, and worst case scenario, you get a free upgrade and maybe a bit of discomfort while you deploy your mattress.
I think the whole situation is reprehensible, but I've certainly found a way to use it to my advantage. I'm expecting a $300 voucher shortly, and I need to write in about an unreported incident that should provide me another $300 voucher. These are mistake fares and Aeroplan redemptions.
So do I want the issue fixed? Absolutely. But I'll gladly accept these vouchers every time I use my $30 mattress. I've been trying to look at the bright side of everything, and there's a reasonable financial upside here, if you take appropriate precautions.
Jun 6, 2019, 3:17 pm
#1882
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
On one hand, I agree.
On the other hand, if you think the LMU is worth $1000, and you know the compensation for a deflated seat is $1000, why WOULDN'T you do it? Bring your own mattress, and worst case scenario, you get a free upgrade and maybe a bit of discomfort while you deploy your mattress.
I think the whole situation is reprehensible, but I've certainly found a way to use it to my advantage. I'm expecting a $300 voucher shortly, and I need to write in about an unreported incident that should provide me another $300 voucher. These are mistake fares and Aeroplan redemptions.
So do I want the issue fixed? Absolutely. But I'll gladly accept these vouchers every time I use my $30 mattress. I've been trying to look at the bright side of everything, and there's a reasonable financial upside here, if you take appropriate precautions.
On the other hand, if you think the LMU is worth $1000, and you know the compensation for a deflated seat is $1000, why WOULDN'T you do it? Bring your own mattress, and worst case scenario, you get a free upgrade and maybe a bit of discomfort while you deploy your mattress.
I think the whole situation is reprehensible, but I've certainly found a way to use it to my advantage. I'm expecting a $300 voucher shortly, and I need to write in about an unreported incident that should provide me another $300 voucher. These are mistake fares and Aeroplan redemptions.
So do I want the issue fixed? Absolutely. But I'll gladly accept these vouchers every time I use my $30 mattress. I've been trying to look at the bright side of everything, and there's a reasonable financial upside here, if you take appropriate precautions.
I guess the bleeding is still a trickle, in the grand scheme of things, with new pricks and scabs each time.
Jun 14, 2019, 12:47 pm
#1883
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Finally used one of my vouchers. I opted for the $1000 one. That, combined with GOCANADA, made for a very cheap trip to YYZ and back.
Jun 14, 2019, 5:07 pm
#1884
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
So forgive me for not scrolling (trolling..?) through the 1900 posts in this thread but has anyone any idea of when this joke of a situation will be fixed for good? Has AC had the decency to tell when this story will be finally over?
Jun 14, 2019, 5:09 pm
#1885
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
They can't pull aircraft out of service to do anything that isn't absolutely necessary. Can the plane still fly with these seats? Then it's not getting done.
So wait until the 7M8 fleet is back
Jun 14, 2019, 6:32 pm
#1886
Join Date: Oct 2006
Location: LotusLand...
Programs: AC Elite50k, BAEC Blue, Amex Plat, RBC Black Tin Visa
Posts: 635
Combining my knowledge and speculation, I'd say it's unlikely to be rectified until the current fleet constraint issues are solved.
They can't pull aircraft out of service to do anything that isn't absolutely necessary. Can the plane still fly with these seats? Then it's not getting done.
So wait until the 7M8 fleet is back
They can't pull aircraft out of service to do anything that isn't absolutely necessary. Can the plane still fly with these seats? Then it's not getting done.
So wait until the 7M8 fleet is back
Jun 15, 2019, 12:39 pm
#1887
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,459
Finally relocating to SFO for good and will not be stuck with AC as my only option for direct flights any longer. Only AC booking I have now is SFO-YYZ on Christmas eve and I'm sure the seats will be repaired by then (knock on wood).
Jun 15, 2019, 11:27 pm
#1889
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Didn’t know you could book for Xmas 2020 yet.
Jun 16, 2019, 8:56 am
#1890
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
HOW has this been going on for 2 years or more and it's still not fixed yet????????? I've had 3 this month in paid J. Who treats their premium pax who spend money like this??????? This is absurd.