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Deflategate; new executive pods deflating in-flight

Old Nov 20, 2017, 2:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub






View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
    • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
      • Dial pad shows up - hit 3-2-1.
        • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)

Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)

~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU

less than ~6 hours: 300
TCON


Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.

Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied

https://www.flyertalk.com/forum/31421855-post2093.html
Originally Posted by lallied
Clearly jinxed myself. New form in case hasnt been posted before.

Oops, see it has been. I just didn’t look far enough down ☹️


This is only the stub portion, courtesy of lallied





Originally Posted by lallied



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example

Mattress pads purchased and listed in this thread




Print Wikipost

Deflategate; new executive pods deflating in-flight

Old May 22, 2019, 9:41 pm
  #1816  
 
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,333
Originally Posted by visitor
Quite the opposite for me! 2 out of 3 on last trip
I was 2 out of 3 for deflated seats on the last trip as well.

I'm speculating, but my guess is that the seats were more reliable when brand new, and as they've got more wear and tear, have become more prone to deflating.
gcashin is offline  
Old May 22, 2019, 9:44 pm
  #1817  
FlyerTalk Evangelist
 
Join Date: Jun 2003
Location: YYC
Posts: 23,741
Originally Posted by visitor
Interesting observation. Had not occurred to me previously, but consider the following:
1) typical mattress pressure (gauge) is 0.5-1 psig
These values are likely not correct. These must be designed for a much higher pressure. I cannot imagine that the system would let pressure go down and then back up again when the plane goes down before landing.
Stranger is offline  
Old May 23, 2019, 3:06 am
  #1818  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,954
Originally Posted by visitor
, ..., these inflatable mattress systems are rather more complicated than meets the eye. Can't have been cheap...
Apparently they cost $85,000 per seat.
Plumber is offline  
Old May 23, 2019, 6:31 am
  #1819  
 
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 908
Would these issues be more common on the 777 verses the 788, 789 models? Lately my flights are more on the later, so perhaps maybe that's why I've not had the seat issues..
james dean is offline  
Old May 23, 2019, 6:40 am
  #1820  
 
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 908
This deflate gate issue is probably a big factor for loosing an upgrade. I suspect it happened to me on a CDG-YYZ awhile back. I was confirmed up until a few hours before departure. I was told the seat I was assigned was written up as unserviceable. The flight was full so I was punted to the back. Something to keep in mind when thinking your "good to go" with your upgrade!
I even told the concierge I would take the seat even if it was the deflate issue, but she said it was already written up so it couldn't be used...arrrggg!
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Old May 23, 2019, 9:48 am
  #1821  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
In my experience they don't take them out of service for this issue. Even if they won't recliners at all, there's often still the option of taking it.

Seatbelt issues, on the other hand...
canadiancow is online now  
Old May 23, 2019, 3:28 pm
  #1822  
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Had this issue this past week on NRT-YVR (on a 789). Cabin crew tried the 3-2-1 once, did not work, then just a shrug and gave up. (Otherwise great crew.)

What would be the best way to report this to AC, and what should I be expecting? (Not an Aeroplan member here. Award J. (LH & UA star gold). Thanks!
AJLondon is offline  
Old May 23, 2019, 3:35 pm
  #1823  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by AJLondon
Had this issue this past week on NRT-YVR (on a 789). Cabin crew tried the 3-2-1 once, did not work, then just a shrug and gave up. (Otherwise great crew.)

What would be the best way to report this to AC, and what should I be expecting? (Not an Aeroplan member here. Award J. (LH & UA star gold). Thanks!
You ask for the white compensation form while still in the air. If you didn't get the white comp form then you'll have to settle for the online complaint form.
All the info is in this thread's wiki.
AJLondon likes this.
yyznomad is offline  
Old May 23, 2019, 3:36 pm
  #1824  
A FlyerTalk Posting Legend
Original Poster
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
I can't recall if NRT-YVR crosses the $1000 threshold, but it would be a $500 or $1000 CAD "gift card"-like voucher for AC.

You need to fill in the customer relations form: https://accc-prod.microsoftcrmportal...da-contact-us/
AJLondon likes this.
canadiancow is online now  
Old May 23, 2019, 3:39 pm
  #1825  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
As per the wiki

Mattress pads purchased and listed in this thread
@YVRtoYYZ @canadiancow @Bohemian1 @canopus27

Any reviews and any difficulties/challenges/tips using them in an AC DreamCabin deflated pod seat?
yyznomad is offline  
Old May 23, 2019, 3:41 pm
  #1826  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,170
My orange friend has so far kept the bad seats away. So maybe it's more of a talisman than a mattress.

We will see with future flights.
Bohemian1 is online now  
Old May 23, 2019, 3:43 pm
  #1827  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Originally Posted by Bohemian1
My orange friend has so far kept the bad seats away. So maybe it's more of a talisman than a mattress.

We will see with future flights.
Ok. I was hoping for some new #ACGlamping and #ACBeerPong stories.
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Old May 23, 2019, 3:45 pm
  #1828  
A FlyerTalk Posting Legend
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,183
Originally Posted by yyznomad
As per the wiki


@YVRtoYYZ @canadiancow @Bohemian1 @canopus27

Any reviews and any difficulties/challenges/tips using them in an AC DreamCabin deflated pod seat?
Hmm I feel like my mattress pad partially deflated on my last flight. I need to test it out at home tonight before my trip tomorrow. If it's somehow gained its own puncture, Amazon is going to see a bad review.

It's equally likely I just didn't inflate it as much as I thought, or didn't close the seal properly. I just know it wasn't as firm as I expected when I woke up.
canadiancow is online now  
Old May 23, 2019, 3:46 pm
  #1829  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,170
As of right now, I only have #AConsistentlyInconsistent stories regarding down-gauge comp.

A tale for a later day and another thread.
Bohemian1 is online now  
Old May 23, 2019, 3:50 pm
  #1830  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,140
Originally Posted by Bohemian1
My orange friend has so far kept the bad seats away. So maybe it's more of a talisman than a mattress.

We will see with future flights.
Same for me, I have not yet had to unpack my TOMSHOO. I am happy that it's small & light while packed
canopus27 is offline  

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