Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 22, 2019, 10:51 am
#1801
Join Date: Jan 2007
Location: YYC
Programs: AC*50K MM
Posts: 276
I just had two flights amazingly without issue on my YYC-FRA return legs, however I took a page from 24left's book and have now decided before every flight I am getting the Concierge to board the plane in advance and inspect and test my seats before every flight and either repair or move my seat accordingly. Will be my new procedure until these issues are resolved 100%. May as well use the concierge for something. Maybe if everyone starts doing this (SEs) they'll get fed up and demand some changes internally.
May 22, 2019, 10:52 am
#1802
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
For those awaiting compensation, below is an excerpt of the memo I got from AC after 6 weeks of waiting with no acknowledgement:
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
It feels like my back is on a log alright.
Last edited by Bohemian1; May 22, 2019 at 11:00 am Reason: Does log have two gees?
May 22, 2019, 10:55 am
#1803
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
This only works if the seat is deflated upon boarding. I have had an unknown number of occurrences where the seat is inflated when I first arrive and then deflates at push-back or in the air.
May 22, 2019, 10:56 am
#1804
Join Date: Jan 2007
Location: YYC
Programs: AC*50K MM
Posts: 276
May 22, 2019, 11:04 am
#1805
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
And it only works if the concierge knows how to detect a deflated seat, which is the bigger issue IMO.
May 22, 2019, 3:09 pm
#1806
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,759
For those awaiting compensation, below is an excerpt of the memo I got from AC after 6 weeks of waiting with no acknowledgement:
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
May 22, 2019, 3:11 pm
#1807
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Is there any evidence (or sense) that the deflated seats is not as common as it once was? I did have this issue a few time but lately it's been good for me (but I'm no means a reliable source)
May 22, 2019, 3:11 pm
#1808
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
And as an aside, summer 2019 is when the new bladders are supposed to be installed.
May 22, 2019, 3:18 pm
#1809
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I initiated the contact with AC stating I hadn't received compensation from OBC #XXXXXX . After that, took 16hrs to resolve.
And as an aside, summer 2019 is when the new bladders are supposed to be installed.
And as an aside, summer 2019 is when the new bladders are supposed to be installed.
May 22, 2019, 3:19 pm
#1810
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
May 22, 2019, 3:41 pm
#1811
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,313
Maybe I can write in about last week's issue when I'm flying this week. Hopefully on a functioning seat.
May 22, 2019, 8:39 pm
#1813
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
May 22, 2019, 9:01 pm
#1814
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
1) typical mattress pressure (gauge) is 0.5-1 psig
2) At airport, absolute pressure is ~14.7 psia assuming sea level
3) so absolute pressure in mattress is ~15.2-15.7 psia
4) when aircraft climbs to cruise altitude, cabin pressure is equivalent to 6000 ft (787) = 11.8 psia, or 8000 ft (777) = 10.9 psia
5) if there were no pressure relief/control valve on mattress, the mattress pressure differential would become 15.2-15.7 - 11.8 = 3.4-3.9 psig or 15.2-15.7 - 10.9 = 4.3-4.8 psig respectively
6) this is ~4-8x higher than the desired mattress pressure, and so they must have a pressure relief/control valve of some sort, but if there is any kind of delay in venting the pressure, which there must be unless they are very fancy, then the pressure differential driving the leak increases meaningfully, at least for a short time, on take off and climb to cruise
7) this would reasonably explain the observation that all looks fine on ground, yet leaks increase after takeoff
If I'm even remotely right on the above, these inflatable mattress systems are rather more complicated than meets the eye. Can't have been cheap...
May 22, 2019, 9:40 pm
#1815
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
By comparison, I must say I'm impressed by how quickly UA handles onboard seat issues. I had an issue with a UA seat where the power, reading light, and IFE sound didn't work (thankfully the seat controls worked fine); the Purser filled out a form via his app and I had a customized e-mail apology from Customer Service as as well as an e-certificate in my inbox within 24 hours.
AC really needs to address some of their administrative processes like this, as it's both inefficient for AC and frustrating for customers.