Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 21, 2019, 8:36 am
#1786
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Repairing / addressing / eliminating these failures has to cost AC less then ignoring them, otherwise they’ll continue to ignore them. One could argue that the SD would’ve insisted on a seat swap before agreeing to allow maintenance to board, but in an otherwise full cabin, I’m not sure I would’ve been so content with my air mattress and concerned with AC’s OTP.
May 21, 2019, 9:23 am
#1787
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Don't forget that AC's OTP affects me and my connections, too. So it is in my best interest to get the plane pushed back on-time as well as another 150+ people onboard who also have to connect.
May 21, 2019, 9:47 am
#1788
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,283
+100
Repairing / addressing / eliminating these failures has to cost AC less then ignoring them, otherwise they’ll continue to ignore them. One could argue that the SD would’ve insisted on a seat swap before agreeing to allow maintenance to board, but in an otherwise full cabin, I’m not sure I would’ve been so content with my air mattress and concerned with AC’s OTP.
May 21, 2019, 9:53 am
#1789
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
An absolutely fair point. I’m just saying it’s also in your interests to get what you paid for in terms of hard product, while it’s in AC’s interests to avoid fixing said hard product as long as it doesn’t affect their bottom line.
May 21, 2019, 9:58 am
#1790
Join Date: May 2012
Posts: 492
And, the time I dug my heels in and said maintenance needed to fix was told firmly that was the captains call and if would delay flight would be offloaded.
May 21, 2019, 10:08 am
#1791
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,283
I'd argue for IDB compensation. They don't have a functioning seat for you, and they're offloading you... seems pretty clear cut that they've sold more than they have in that case.
May 21, 2019, 11:02 am
#1792
Join Date: May 2012
Posts: 492
Yep I was prepared to go down that route but luckily maintenance arrived and fixed. But the threat to offload me if didn’t take my chances with a reset was very explicit.
May 21, 2019, 1:26 pm
#1793
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
We've never met (that I know of), but I'll give you the benefit of the doubt and assume you weren't being unreasonable or rude as you seem level-headed here on FT (Yes that's all I'll go by!).
Disappointing that this is how AC treats AC*SM.
Also disappointing this issue is seemingly getting worse than better, at least as it seems at this juncture.
May 21, 2019, 2:55 pm
#1794
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
I feel left out. Only had a deflated seat twice that I recall. Do I need to put the seat back for the fun to start? 99% of the time I toss all the bedding a pillow overhead and sit upright the whole flight.
May 21, 2019, 3:20 pm
#1795
Join Date: May 2012
Posts: 492
@lallied
We've never met (that I know of), but I'll give you the benefit of the doubt and assume you weren't being unreasonable or rude as you seem level-headed here on FT (Yes that's all I'll go by!).
Disappointing that this is how AC treats AC*SM.
Also disappointing this issue is seemingly getting worse than better, at least as it seems at this juncture.
But I got the message trust me :-)
May 21, 2019, 3:31 pm
#1796
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,283
There are parts of it that you're less likely to notice sitting up (specifically the lower back, maybe the legs). But the part under your butt, and the upper back are definitely noticeable while seated upright.
May 21, 2019, 8:08 pm
#1798
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
May 21, 2019, 8:48 pm
#1799
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
May 22, 2019, 10:47 am
#1800
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
For those awaiting compensation, below is an excerpt of the memo I got from AC after 6 weeks of waiting with no acknowledgement:
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
Our administrative team who processes the Onboard Compensation forms has unfortunately been working in a backlog and has yet to have the opportunity to process your form from flight ACXX on April XXth. I am pleased to process the compensation now for you.
