Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 15, 2019, 7:58 am
#1756
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,341
On a 77W flight a few days ago, I'd noticed that the mattress had a bit of a different feel to it, and seemed more like foam than the typical inflatable mattress. Perhaps I was just overly excited to get a functioning seat after having a deflated one on the prior flight, but it did have me wondering whether they may have started to roll out the long-awaited fix for the issue. Any info on whether they may actually be rolling out the fix?
May 15, 2019, 8:01 am
#1757
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
On a 77W flight a few days ago, I'd noticed that the mattress had a bit of a different feel to it, and seemed more like foam than the typical inflatable mattress. Perhaps I was just overly excited to get a functioning seat after having a deflated one on the prior flight, but it did have me wondering whether they may have started to roll out the long-awaited fix for the issue. Any info on whether they may actually be rolling out the fix?
May 15, 2019, 8:11 am
#1758
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
May 15, 2019, 8:16 am
#1759
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,341
I'd thought of that afterwards, but I was super tired at the time, and didn't think to check out the settings other than poking at the seat to test it out and noticing it felt more like foam than before. It didn't need adjusting, so I didn't mess around with it. So yeah, I didn't really get a chance to dig into it further so I can't say for sure, but I did get to thinking after the flight whether it could have been a seat/plane where the fix had been rolled out. In hindsight, if I was less tired/distracted at the time, I would have played around with the settings to investigate a bit more.
May 15, 2019, 9:10 am
#1760
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
Not sure if you are aware, but sometimes the seats deflate over time (reports here have been from a minute to 30 minutes, give or take some). And once this happens, a roundel reset/hard reset only sometimes works... and when it does, the seat might deflate again.
None of this is arguably "catchable" in the short time frame that a "seat checker" has to check seats.
Of course, this only works with immediate park benches... so I guess better than nothing, but still not a catch-all.
None of this is arguably "catchable" in the short time frame that a "seat checker" has to check seats.
Of course, this only works with immediate park benches... so I guess better than nothing, but still not a catch-all.
May 15, 2019, 11:21 am
#1761
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I assume when the seat is up is often has pressure on the hole so the air is in place and doesn't leak out quickly.. once you move it the air is able to escape. Maybe I've missed it in thread but is there a correlation between seats that remained inflated for some time vs none and those flat versus upright? Of course, this also depends where the hole is, I guess.
May 15, 2019, 12:03 pm
#1762
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
Keep in mind once there is a leak, the best a reset can do is temporarily reinflate. AC does a disservice by telling cabin crew to 'fix' it with a reset.
Here is a tip though: I had a recent TPAC with a deflated seat, but could not move as I was next to my son. The only other J seat was in the rear J cabin:
I found that after doing the reset, the seat reinflated, but pump noise was continuous for 15+ minutes. It reached the second from top bar on the firmness indicator but never the top. Knowing that the pump motor has either a maximum runtime or maximum operating temperature before it is disabled, I lowered the firmness setting to minimum (soft). Still pretty uncomfortable, but this gave the pump motor a break, and it only kicked on intermittently the rest of the flight.
Here is a tip though: I had a recent TPAC with a deflated seat, but could not move as I was next to my son. The only other J seat was in the rear J cabin:
I found that after doing the reset, the seat reinflated, but pump noise was continuous for 15+ minutes. It reached the second from top bar on the firmness indicator but never the top. Knowing that the pump motor has either a maximum runtime or maximum operating temperature before it is disabled, I lowered the firmness setting to minimum (soft). Still pretty uncomfortable, but this gave the pump motor a break, and it only kicked on intermittently the rest of the flight.
May 15, 2019, 12:11 pm
#1763
Join Date: May 2012
Posts: 492
Two years and counting
As I was browsing through this thread I thought to myself goodness it’s been nearly a year since it started happening to me and that should be enough time to get this fixed. I went back and checked and actually my first post was in November 2017 and my first deflated seat was in February 2017. That makes it more than two years that has been happening to me alone.
Time to get it fixed Air Canada.
Time to get it fixed Air Canada.
May 15, 2019, 12:16 pm
#1764
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
Even assuming that the rumoured 'fix' has been approved by whatever rumoured governing body, that's still over 1800 seats to repair. And that will take some time.
But of course AC won't communicate the status of the fix to us either. After all, we are just self loading cargo and don't need to know. Moo.
But of course AC won't communicate the status of the fix to us either. After all, we are just self loading cargo and don't need to know. Moo.
May 15, 2019, 12:18 pm
#1765
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
As I was browsing through this thread I thought to myself goodness it’s been nearly a year since it started happening to me and that should be enough time to get this fixed. I went back and checked and actually my first post was in November 2017 and my first deflated seat was in February 2017. That makes it more than two years that has been happening to me alone.
Time to get it fixed Air Canada.
Time to get it fixed Air Canada.
May 15, 2019, 4:31 pm
#1767
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216
What a Difference a Year Makes
I was looking at my flight tracking spreadsheet and thought I'd see where I was at with my strategy to fly other carriers due to AC's abysmal handling of stay-flats, while still hitting my SE targets.
It's less than half way through the year, and the splits below will skew even more radically to 'Other' by the time 2019 is done:
I'm projecting 2019 total spend to be about 15% higher than last year.
I'm posting this just in case there actually is anyone from AC who is curious what the hidden cost of defective seats can look like. At least for this traveller.
YMMV of course. No pun intended!
It's less than half way through the year, and the splits below will skew even more radically to 'Other' by the time 2019 is done:
I'm projecting 2019 total spend to be about 15% higher than last year.
I'm posting this just in case there actually is anyone from AC who is curious what the hidden cost of defective seats can look like. At least for this traveller.
YMMV of course. No pun intended!
May 15, 2019, 5:07 pm
#1768
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
Does AC announce "your seat cushion may be used as a flotation device?" If so, a known problem of completely deflated seats would violate this.
//Does anyone know where we can buy 100ml or less containers of Fix a Flat or Tire Slime?
May 15, 2019, 5:18 pm
#1769
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,154
May 15, 2019, 5:24 pm
#1770
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,216