Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Ż\_(ツ)_/Ż ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 5, 2019, 10:42 pm
#1697
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,550
Flew 15h TPAC yesterday and had my first occurrence of this . Had not heard of it before or seen it on 777 or 787 flights to SYD and BNE. Submitted white form SD was good about it tried to reset didn't work .321 code was still valid. Was the lower half of the seat and my butt is still sore a day later despite sitting on blankets provided . For paid J what sort of comp has been typical?
it's funny I come across this thread since I was thinking about a seat issue I had on a 787 almost two years ago. I booked a J award for YVR-YYZ-BOS with the transcon leg on a 787. As soon as I first sat on the seat, the seat bottom felt HARD. Like after I few minutes, my bum was hurting. The bottom felt over inflated. The cushioning controls didn't do anything and , unfortunately, I didn't say anything to the FAs since I was not sure what was going on. I knew something was wrong with the seat but didn't know how to explain it. Also, it was a red-eye flight so I just wanted to sleep right after TO. Sleeping was super uncomfortable. In bed mode, the seat bottom cushion bump was felt a lot. I wish I knew about the reset protocol for the seat.
Has anyone experienced this over-inflated seat bottom issue? or am I mistaken and was the seat bottom cushion really deflated?
May 6, 2019, 1:28 am
#1698
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,763
May 6, 2019, 1:41 am
#1699
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,550
May 6, 2019, 7:24 am
#1700
Join Date: Mar 2012
Posts: 3,165
AC really needs to do something about these stupid deflating seats.
I experienced this problem a few times myself and wrote to AC every time it occurred, as I was really displeased with these garbage seats.
However, every time I got a response from AC, I didn't get the impression AC is taking this seriously, nor they are actually planning on doing anything about the seats.
I can't believe this is still happening 1.5 years after this thread was created.
May 6, 2019, 8:12 am
#1702
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,511
The seat part is very easy to tell - it feels like sitting on park bench and you can feel metal bars. The back part can be more difficult to tell when you are sitting upright, but is apparent when lying down. If either part is partially deflated, it will feel 'mushy'.
What I do upon boarding now is basically feel up the seat - press in all areas. If anything doesn't feel firm/full, it's deflated and I report it.
May 6, 2019, 9:04 am
#1703
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Many times, I board and feel the seat, and it is very firm. But over maybe 30-60 mins it gets mushy, sitting in it. If you get up for like 2mins, it gets firm again. Sometimes if you raise yourself a bit, it also inflates more, like in a cycle. Somewhat annoying, and clearly broken in some way, but not a full deflate. This happens on what feels like almost 100% of flights. Not sure if it is SOP or what.
May 7, 2019, 2:12 pm
#1704
Join Date: Jul 2018
Posts: 22
I asked the social media team on twitter about the status of the faulty seats and how my chances are on ending up in a deflated one when travelling with AC end of June. This is what I got in return:
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
May 7, 2019, 2:14 pm
#1705
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I asked the social media team on twitter about the status of the faulty seats and how my chances are on ending up in a deflated one when travelling with AC end of June. This is what I got in return:
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
May 7, 2019, 2:25 pm
#1706
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
BS indeed.
I wonder if getting poked in my bits by chunks of metal qualifies as either "comfortable" or "seamless".
They felt like pretty uncomfortable seams to me.
I wonder if getting poked in my bits by chunks of metal qualifies as either "comfortable" or "seamless".
They felt like pretty uncomfortable seams to me.
Last edited by Bohemian1; May 7, 2019 at 2:42 pm
May 7, 2019, 2:27 pm
#1707
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I asked the social media team on twitter about the status of the faulty seats and how my chances are on ending up in a deflated one when travelling with AC end of June. This is what I got in return:
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
Hello, we're surprised to hear of this as we always expect for our maintenance team do go over the conditions of our aircraft to ensure we deliver not only a safe travel experience to our passengers, but also a seamless comfortable one. If you encounter any discomfort on board, you may always speak to our in-flight staff for assistance.
